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Extended Stay America - Kansas City - Overland Park - Nall Ave

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Extended Stay America - Kansas City - Overland Park - Nall Ave
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92 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Kansas City - Overland Park - Nall Ave
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Showing 92: English reviews
Columbia, Missouri
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 22, 2014 via mobile

The AC unit was broken for 3 days, and the room got so hot the tile floors were wet. I called the hotel mutiple times and the manager would not return my calls when I left messages. The wifi was the worst I've experienced in a hotel, and I was unable work from the room. I will say the room... More 

Helpful?
Thank Camille S
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Nall Ave, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your A/C did not work and we did not get it fixed for you. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I would be happy to speak with you further. If you would like, please contact me... More 

Atlanta, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 16, 2014

Hello, This is a great Hotel! Completely smoke-free, (I don't care but-heads up...: )). The rooms are really great-very clean, clean carpet in the hallways, (unlike some of there hotels), the location is literally right of the 435. You're not far from restaurants, shopping, and I guess right around 20 mins from the downtown area. This one is in Overland... More 

Helpful?
Thank tonewash
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Nall Ave, responded to this review

Thank you so much for posting a review of our property. I'm thrilled that you enjoyed your stay at our hotel. We apologize that our wi-fi did not meet your expectations and we have addressed the issue, as well as the friendliness of our front desk team. Thank you again for your kind words. The staff and I would love... More 

Portsmouth, United Kingdom
1 review
Reviewed June 9, 2014

This was the first time I'd stayed in an Extended Stay America and I'll not be going back. While the staff were friendly enough the whole place reeked of cigarette smoke. I'm not sure if they let people smoke in their room or not, but, it was really quite bad. My clothes absolutely stank of cigarette smoke after wearing them... More 

Helpful?
Thank Luke T
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Nall Ave, responded to this review

Luke, Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay with us did not meet your expectations. To make sure this doesn't happen again, I am working with our wi-fi provider and will make sure our smoking policy is better enforced. Thank you very much for providing us with your... More 

Minneapolis, Minnesota
Level Contributor
91 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 20, 2014

This was the most dirty filthy hotels I have ever stayed in. There was hair all over the bathroom tub and floor. The toilet had not been cleaned. The hallway floor and the elevator was nasty. This was not a day or weeks worth of dirt it was months. There were no cups or glasses in the room. No bath... More 

Helpful?
Thank Cathy2241
Topeka, Kansas
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 12, 2014

I only stayed at this location because I was given vouchers from my last stay, which was equally bad. One of the problems during my last stay was that the shower curtain was moldy. I'm unsure whether to have been surprised that the shower curtain in this room (which was a DIFFERENT room!) was also moldy. We went to the... More 

Helpful?
Thank rigsfhdgnv
Minnetonka, Minnesota
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 28, 2014

Room was good it had a little stinch to it, but overall clean! It did the job stayed for two nights, but sad no free hot breakfast, no turnover and had to request towels. The towels were very cheap and hard feeling. I probably wont stay there again, but great location by alot of shopping and restaurants.

Helpful?
Thank msdiva25
Springfield, Missouri
1 review
Reviewed April 9, 2014

The Extended Stay America at 5401 W. 110th St. Overland Park, Kansas is by far the worst place I have ever stayed. The staff do not care about you. The manager does not care about you. The place is filthy dirty. The 2 dollar bedding is horrible. The front door is the designated smoking area. If you are a non... More 

Helpful?
Thank L R S
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Nall Ave, responded to this review

Thank you for reviewing our hotel. I am sorry that our staff did not attend to your needs in a professional manner. As well, I apologize for the issues you had with the condition and cleanliness of your room. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not... More 

Olathe
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 9, 2014

Filthy carpets, stained bathroom floors. Dirty used toilet. Was told by staff in middle of snowstorm we could go get ice at convenience store. No Kleenex or hair dryers. Scratchy linens. Couldn't wait to check out and go back to work. Definitely would not recommend!!

Helpful?
2 Thank Patty401
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Nall Ave, responded to this review

Patty – Thank you for providing us with details about your stay. The room condition you described is unacceptable, and I sincerely apologize for your experience. I will be meeting with our housekeeping staff to ensure your experience is not repeated. If you’d like to discuss this further, please feel free to contact me at ovp@extendedstay.com. We do hope you... More 

Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 5, 2013

The housekeeping staff is rude and are short with you when you are asking them a question in pertaining to cleaning the room. I had tobag my wet and dirty towels in a garbage bag and take it to the front desk, JUST to get some clean towles in return. If you dont stay longer than 5 days at the... More 

Helpful?
1 Thank Twilliams13
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 15, 2013

Most FILTHY rooms I have ever seen in my life!!! Dog hair, pee stained matress, black bathtub, looked like a meatloaf exploded in microwave, blood drops and a crack pipe. Reported to the Health Dept. You cant even breathe in these rooms and the screens were broken off...nightmare!!!

Helpful?
1 Thank SooooooDisgusted
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Nall Ave, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the condition of you room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken with our staff on the importance of cleanliness. In addition, I am working with them to improve our cleaning... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Center with Internet Access

Additional Information about Extended Stay America - Kansas City - Overland Park - Nall Ave

Address: 5401 W. 110th St, Overland Park, KS 66211 (Formerly Homestead Studio Suites - Kansas City - Overland Park - Convention Center)
Location: United States > Kansas > Overland Park
Price Range: $74 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Kansas City - Overland Park - Nall Ave 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Homestead Studio Suites Kansas City - Overland Park Hotel Overland Park
Homestead Suites Overland Park
Homestead Overland Park
Overland Park Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - Kansas City - Overland Park - Nall Ave staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Just Don't”
 of 5 bubbles JeffG350, Oct 17, 2016 | Read review
“our room was on the busy street and still quiet!!”
 of 5 bubbles sasnak1972, Jul 23, 2016 | Read review
“Staying near the lobby made it easier picking up their "Breakfast to Go" in the mornings and not so far to walk to my room to my car.”
 of 5 bubbles gkny10011, Jan 28, 2016 | Read review
“Ask for room away from the street for more peace.”
 of 5 bubbles 614SusanS, Apr 19, 2015 | Read review
“Definitely get a 3rd floor room here...the way the building is situated, some of the ground floor rooms are below ground level.”
 of 5 bubbles jimk754, Jul 22, 2014 | Read review
5 of 5
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