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All reviewsfront deskkansas citylounge areanice free breakfastfull kitchenstove topwedding guestspull out couchfire pitthe entire staffstayed two nightsbusy weekendwafflesroom was spaciousdefinitely stay here againoff the highwayparking lot
1.) Hotel allowed me to check into hotel at 10:00 am after a flight so that I had a room to change in. Staff was friendly about it and even upgraded my room for my gold status.
2.) Property was very clean. From the...More
Thank Jeff N
Response from Dustin F, General Manager at Residence Inn Kansas City OlatheResponded 3 days ago
Dear Jeff N,
Thank you for taking the time to complete he review. We are so happy you found our staff so friendly and helpful and the facility clean. Thank you also for your comments regarding the evening MIX. We will review this and make...More
I'll just list the reasons.
1. 7 minute wait for clerk to come to front desk, from back office, for check in. Had to finally speak VERY loudly to get her attention.
2. 3 day stay, no housekeeping visits. Had to go get our own...More
Thank M F
Response from Scott V, General Manager at Residence Inn Kansas City OlatheResponded October 17, 2017
Thank you for your recent stay with us and we certainly apologize that we didn't live up to your expectations during your time with us. We will review each item listed with their respective department to make sure the issue is corrected moving forward. Thank...More
My wife and I stayed with our 10 yr old grandson at the Residence Inn in Olathe last night.
This is a very nice hotel that appears to have been recently remodeled.
The front desk clerk was friendly and recognized our Marriott Platinum status.
Thank Tom B
Response from Dustin F, General Manager at Residence Inn Kansas City OlatheResponded 3 weeks ago
Dear Mr. Tom B,
Thank you for taking the time to leave the 5-Star review! We are very happy you found our hotel both friendly and a great place for families and couples. Your feedback is very important to us and will be shared with...More
Stayed 2 nights this week. Property is located close to I-35 and 435 via frontage road (Strang Line). There are numerous places to eat nearby which is good. Building is older and nestled among fast casual eating places, a church and a dated apartment complex....More
Thank mike h
Response from Scott V, Manager at Residence Inn Kansas City OlatheResponded August 4, 2017
Thank you for your recent stay with us and enjoying your time in Olathe. We appreciate the feedback you provided and I will share those comments with the respective departments to address immediately. Thank you for staying with us and we wish you best in...More
This hotel was dirty from the start. The room had crumbs on the floor, the sheets weren't clean. Had the staff change the sheets and come to find a huge urine stain on the mattress. They ended up switching out the mattress but for them...More
Response from Scott V, Manager at Residence Inn Kansas City OlatheResponded August 1, 2017
Thank you for your recent stay with us and we sincerely apologize that we failed to deliver on our promise to provide you with an outstanding stay. I have shared your feedback with the Housekeeping team to ensure that are checking everything in each guestroom...More
Great question. No the hotel did not offer any kind of compensation. Looking back, we should have saved our $175 and stayed at another hotel our second night. We would have saved some money and probably gotten better... More
Great question. No the hotel did not offer any kind of compensation. Looking back, we should have saved our $175 and stayed at another hotel our second night. We would have saved some money and probably gotten better customer service!
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"We had a one bedroom suite, 3 rd floor away from the elevators and basketball court it was quite and clean."