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Extended Stay America - Kansas City - Shawnee Mission

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Extended Stay America - Kansas City - Shawnee Mission
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76 Reviews from our TripAdvisor Community

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Showing 76: English reviews
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed here on business for a few months. This hotel choice was not ours or we would have stayed else where. First off my credit card was charged even after telling them that the company was paying for it. The front desk lady said that it was on file and taken care of and that the... More 

Helpful?
Thank Gwen S
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I've stayed at this hotel many of times I enjoy going there because of the friendly environment of people. Kelly the girl that works the front desk knew exactly what she was doing and did her job well. She made sure I had everything I could possibly need. I will come stay again anytime I have to choose a Hotel... More 

Helpful?
Thank emilywesrly614
Manager_11525, Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

Thank you for taking the time to share you experience and for choosing to stay with us. I am pleased to know you you were given excellent customer service. Kelly will be informed on the great job she is doing accommodating guests. Thank you again for sharing your comments with us. We look forward to hosting you again in the... More 

Cedar Rapids
Level Contributor
100 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Website says rooms are recently remodeled. Well, not the one I stayed in. Carpet was stained in a lot of locations, bathroom was dirty. Refrigerator was very noisy. No ice cube trays and I didn't even see a ice machine on the property. To top it off, we checked in at 3 PM or so which took forever. David had... More 

Helpful?
Thank Kim G

Travelers are raving about these Merriam hotels

1 review
1 of 5 stars Reviewed June 27, 2016 via mobile

This was the worst hotel experience ever. On top of me booking through Priceline paying a total of $51 they also charged my credit card and extra $15 for two beds and they clearly said they weren't. I'm not going to bother with fight that charge karma can handle this one. The room wasn't worth $35 let alone $66. It's... More 

Helpful?
Thank Semika M
Omaha, Nebraska
1 review
1 of 5 stars Reviewed June 19, 2016

We could not get the 2 double beds we were told we would get. Not a big issue, things happen. The issue was the terrible customer service from the clerk and the manager! Very adversarial & defensive from the moment we walked in the door. He asked who we spoke to, and my friend could not remember her name. Later... More 

Helpful?
Thank edbullock
Atlanta, GA
Level Contributor
133 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 stars Reviewed May 28, 2016

I got this location on a NYOP Priceline bid when really trying for the ones along the I-435 arc (and not knowing how road construction is messing everything up there). In looking at it on a map the first concern is possible noise from I-35, but there;s enough of an offset and enough thickness in the windows where that wasn't... More 

Helpful?
Thank ploughman8
Las Vegas, Nevada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed May 22, 2016

I had to walk around the whole building to find my room. I think there are 3 or 4 buildings. All the garbage cans on the property are overflowing with garbage and garbage is piled up around the garbage cans. It looks horrible. There are dishes piled up outside of rooms. There are many things piled up outside of rooms.... More 

Helpful?
Thank Chip K
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 19, 2016

I stayed here before the renovation and it was not very good. Stayed this time in the new rooms and they were great. Heather the manager was very helpful with my questions and all my needs. I will be back.....Thank you

Helpful?
Thank Michael R
1 review
1 of 5 stars Reviewed April 23, 2016 via mobile

We stayed here overnight for a Lacrosse Tournament and thank goodness it was 1 night. 1- we needed double rooms for the girls and they were over booked for doubles..took an hour to check in. 2- no trash cans in the room 3-no shampoo in the room 4- they have 1 blow dryer for entire property (people steal the shampoos... More 

Helpful?
Thank Julie W
Manager_11525, General Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for failing to meet your expectations. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure your experience is not repeated. Thanks to... More 

Lenexa, Kansas, United States
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 14, 2016

I am super glad we stayed here we were givin a new rennovated room, they are so modern. The staff was friendly and helpful Kellie always smiling, Alicia quick to assist you with anything you need and upbeat and just excited in general to see you each and every day. Heather the manager is amazing we saw her walking the... More 

Helpful?
1 Thank HM H
Manager_11525, General Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

Thank you so much for posting a review of our property. It’s great to read that you had a comfortable stay and enjoyed our renovated rooms. I truly appreciate your comments regarding our friendly customer service! Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Kansas City - Shawnee Mission

Address: 6451 Frontage Rd, Merriam, KS 66202-4717 (Formerly Homestead Studio Suites)
Location: United States > Kansas > Merriam
Price Range: $66 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Kansas City - Shawnee Mission 2.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Extended Stay America Merriam
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