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Extended Stay America - Kansas City - Shawnee Mission

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Extended Stay America - Kansas City - Shawnee Mission
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83 Reviews from our TripAdvisor Community

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Showing 83: English reviews
Franklin, Tennessee
Reviewed 4 weeks ago

Room was clean.Staff was friendly and got us into our room promptly. We did request a room with 2 beds when we booked thru Priceline but reservation was for a standard one bed room . DID have to pay the upcharge but knowing this is common policy with most hotels had no problem doing that. Robin at the front desk...

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Helpful?
Thank shaylamarie2812
Manager_11525, Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. It is good to know you were well accommodated with excellent customer service from our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Albuquerque, New Mexico
Reviewed October 25, 2016

This is a hot joke, staff is all kinds messed up and the way they talk to you. I asked for extra towels because our room had two, I got the third degree that I stole the two other towels, I also asked for dish's because there was a stove top, "they didn't have any" . I went to walmart...

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Helpful?
Thank marksteve1256
Reviewed October 24, 2016

I have to warn you all of the horrible encounter we had at Extended Stay Stay Shawnee in Kansas. We had reserved 2 double rooms, when we got to the hotel at 6:00 p.m. to check in, we were told they did not have any rooms available, even though we had reservations. They said to contact our booking agent to...

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1Thank Beth D
Reviewed October 21, 2016

We booked our stay through Booking.com for a room with 2 double beds. We arrived early, and upon arrival, I was told we had a room with a single queen, that Booking.com "tended to not code the reservation right" and that they were otherwise full up. In addition, there were about 15 flyers posted along the counter in the lobby...

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Helpful?
2Thank Ty E
Manager_11525, Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

Thank you for taking the time to tell us about your experience. We apologize that you found our team to be unhelpful and that there were issues with the technology in your suite. I am reviewing your comments with our team to ensure that we provide a high level of service to every guest. Your satisfaction is very important to...

Reviewed September 26, 2016 via mobile

This place is over priced. You have to get dishes from the front desk, there is no pots or pans in the kitchen and no ice or ice maker. The staff was clueless. They didn't have the room I booked a on the ago, so they down graded my room, without any type of refund. So I paid for a...

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Helpful?
3Thank Carmen B
Lenexa, Kansas, United States
Reviewed September 19, 2016 via mobile

I've been here a couple of times and man you would think with the new rooms it would be nice NOT!!!! From drunk or drugged out front desk clerks and let me tell you about the housekeeper who keeps going in and out of another workers room and how they all talk about there guest.I guess there GM doesn't care...

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4Thank HM H
Joplin
Reviewed September 3, 2016 via mobile

The manager Chris Barrington needs to either be fired or learn how to be professional and act appropriate in the workforce. Actually the entire staff need to be terminated. I have never encountered this much lack of professionalism. Everyone here is as rude as can be. Unhelpful and utterly unprofessional. My wife and I had a slight issue in our...

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3Thank Dalton Y
Reviewed August 10, 2016 via mobile

My husband and I stayed here on business for a few months. This hotel choice was not ours or we would have stayed else where. First off my credit card was charged even after telling them that the company was paying for it. The front desk lady said that it was on file and taken care of and that the...

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1Thank Gwen S
Reviewed July 26, 2016 via mobile

I've stayed at this hotel many of times I enjoy going there because of the friendly environment of people. Kelly the girl that works the front desk knew exactly what she was doing and did her job well. She made sure I had everything I could possibly need. I will come stay again anytime I have to choose a Hotel...

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Helpful?
Thank emilywesrly614
Manager_11525, Manager at Extended Stay America - Kansas City - Shawnee Mission, responded to this review

Thank you for taking the time to share you experience and for choosing to stay with us. I am pleased to know you you were given excellent customer service. Kelly will be informed on the great job she is doing accommodating guests. Thank you again for sharing your comments with us. We look forward to hosting you again in the...

Cedar Rapids
Reviewed July 26, 2016

Website says rooms are recently remodeled. Well, not the one I stayed in. Carpet was stained in a lot of locations, bathroom was dirty. Refrigerator was very noisy. No ice cube trays and I didn't even see a ice machine on the property. To top it off, we checked in at 3 PM or so which took forever. David had...

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Helpful?
1Thank Kim G
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Kansas City - Shawnee Mission

Address: 6451 Frontage Rd, Merriam, KS 66202-4717 (Formerly Homestead Studio Suites)
Location: United States > Kansas > Merriam
Price Range: $59 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Kansas City - Shawnee Mission 2.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Extended Stay America Merriam
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Questions & Answers

Questions? Get answers from Extended Stay America - Kansas City - Shawnee Mission staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“For security purposes, ask for a room that faces the Office and one close to the office.”
 of 5 bubbles ChipK133, May 22, 2016 | Read review
“we dont like to have people above us so we stayed on the top floor”
 of 5 bubbles HMH178, Mar 14, 2016 | Read review
“Don't get this hotel. Not worth it!”
  • Bed bugs!
 of 5 bubbles armandoosu, Aug 18, 2015 | Read review
“Try to get as far from the highway as possible. Also, even if you ask for non-smoking, it will still smell like smoke.”
 of 5 bubbles Shelbyr2010, May 22, 2015 | Read review
“At this point, I'm not sure there is a "good" room.”
 of 5 bubbles seenie33, Feb 8, 2015 | Read review
5 of 5
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