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The other residents were a bit "sketchy". On four occasions, I smelled someone smoking marijuana.
It took over 3 days and two phone calls to guest relations to get a dish pack. I was repeatedly told they had no dishes.
My key would not open...More
Review collected in partnership with Extended Stay
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Response from 00esa, Manager at Extended Stay America - Kansas City - Shawnee MissionResponded 4 weeks ago
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
I needed a room with an early check in. I was in Mission Kansas just to get some sleep and then finish my trip home. The desk clerk had no issues with me checking in early and gave me a very nice hotel room where...More
Response from 00esa, General Manager at Extended Stay America - Kansas City - Shawnee MissionResponded June 7, 2017
Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Kansas City - Shawnee Mission. It's so nice to know you found your suite clean, comfortable and were pleased with the exceptional service from our...More
I booked last minute and got a good rate but very disappointed! I didn't complain bc like I said, you get what you pay for. To be honest, you think hotels would be held to a higher standard no matter the price. Not the case...More
Thank Krystal L
Response from 00esa, Manager at Extended Stay America - Kansas City - Shawnee MissionResponded November 5, 2017
Krystal, we apologize for the cleanliness issues in your room and even more that we didn't promptly respond to correct it. We have inspection procedures in place to make sure such problems does not occur again, so we regret that steps were missed in this...More
We booked and paid three months in advance for a one-night stay. When we arrived at 6pm today, we told by the front desk that there were no rooms available as they had not been cleaned. No apology, just a straight-forward "no rooms".
Thank Stephen A
Response from 00esa, Manager at Extended Stay America - Kansas City - Shawnee MissionResponded October 16, 2017
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We...More
Booked a room two months in advance, got and printed an email confirmation. When we arrived waited for 20 minutes for someone to arrive in office to check in. After I showed her my credit card and drivers license we were told they were overbooked...More
1 Thank Elaine O
Response from 00esa, General Manager at Extended Stay America - Kansas City - Shawnee MissionResponded August 22, 2017
Elaine, please accept our sincere apologies for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, and this is what happened...More
$66 - $77 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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