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Crowne Plaza Hotel Kansas City - Overland Park

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Crowne Plaza Hotel Kansas City - Overland Park
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256 Reviews from our TripAdvisor Community

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Showing 254: English reviews
missouri
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Pretty dated hotel. Staff was very friendly and helpful. Parking isn't ideal. The king sized bed is the worst part, since it's a sleep number bed. Completely uncomfortable. Probably wouldn't stay here again. Would be good for families with children looking for a decent priced hotel.

Helpful?
Thank missmissouri
Omaha, Nebraska
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We were at an event in Lenexa and stayed at the Crowne Plaza hotel. The hotel was clean and modern. The main area included the pool and the large hot tub. I loved the layout of everything. The rooms were clean and comfortable. The beds were awesome and the different types of pillow made for 2 great nights sleep. Only... More 

Helpful?
1 Thank Becky H
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I've stayed here twice now, both times for two weeks straight, and I've never had a problem. Clean, friendly, and modern. Of all the hotels in the area, and there's a lot of them, I'd choose the crowne plaza every time

Helpful?
Thank Timothy D
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed June 14, 2016 via mobile

Well first I called ahead and got hung up on then checked into the wrong room Had to get a fridge delivered The air conditioning is week Very big hotel that houses a lot of rooms so without proper staff it suffers Parking is tight and the road construction is a menace The location is ok I guess but you... More 

Helpful?
Thank Hudude
IHGService, Guest Relations Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Dear Hudude, Thank you for taking the time to express your thoughts and concerns. Please allow us to apologize for the unexpected experience you had with the room accommodations you received and the service you had did not live up to your expectations. We are also sorry for the inconvenience you may have encountered in our parking lot. The feedback... More 

Oak Harbor, Washington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 9, 2016

First time in Kansas City and the wife and I wanted information on restaurants. Charles provided us with exceptional data, and he was full of great personality and professionalisms. Treated us as if we were from his town. Thank you. Room was great and so was parking.

Helpful?
Thank fredmatazzoni
Bakersfield
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 17, 2016 via mobile

Checked in on Sunday. Room was not quite ready (I was a little early). The ladies up front offered another room but I opted to wait. They move in a mini fridge for and were very nice. I ate while waiting and they called when it was ready. The rooms are clean and comfortable. The indoor pool and spa look... More 

Helpful?
Thank 404anonomus
Overland Park, Kansas
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed May 17, 2016

The hotel looks like an old Holidome, though it is pretty well maintained. I-35 is right next to the hotel and there is significant construction going on for the next few months. When it is over, the highway will be even closer to the hotel.

Helpful?
Thank 656howardp
IHGService, Guest Relations Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Dear 656howardp, Thank you for taking the time to write a review about your stay with us. We regret that you found our hotel to be dated. We would also like to apologize for the inconvenience caused by the high construction. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 17, 2016

This was the first visit for us and the rooms were clean, the facility was clean and the staff was friendly. The pool was great for our 7 year old and the breakfast buffet was fantastic on Sunday morning. The only problem is that the detour makes it really hard to get to the motel but I realize that isn't... More 

Helpful?
1 Thank Lori M
Omaha
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed May 9, 2016

This hotel is old and outdated. Most of the select comfort beds don't work. During our stay, our a/c wouldn't shut off so our room was freezing! After I complained, they promptly fixed it though. On our second night, the heat wouldn't turn off--our room was a so hot and we couldn't do anything about it. Even though I called,... More 

Helpful?
Thank husker6
Tim R, Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Thank you for your comments. I apologize for the room issues and will use your feedback to improve our service levels.We do strive to insure all our customers enjoy their stay with us. We obviously dropped the ball on your stay and for that I am truly sorry. Thank you More 

St. Louis, MO
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 4, 2016

This is the second time we have stayed at this property. The first time was a complete disaster. We only returned because they gave us a 2 night complimentary stay. Please think twice if you are not there with a sports team. This hotel almost exclusively caters to sports teams and their band of wild children. The pool, hot tub,... More 

Helpful?
Thank TRVLMOMSTL
Tim R, Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Thank you for your comments. It is true that our hotel has sports team over the weekends during the summer. In fact the entire Overland Park Lenexa area hotels have sports teams on weekends during the season. Thank your business and for your feed back More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Crowne Plaza Hotel Kansas City - Overland Park

Address: 12601 West 95th Street, Lenexa, KS 66215
Location: United States > Kansas > Lenexa
Price Range: $111 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Kansas City - Overland Park 3.5*
Number of rooms: 257
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Also Known As:
Crowne Plaza Lenexa
Crowne Plaza Hotel Lenexa
Radisson Lenexa
Lenexa Radisson
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