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BEST WESTERN Butterfield Inn

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#2 of 15 Hotels in Hays
Certificate of Excellence
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508 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Butterfield Inn
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Showing 504: English reviews
Edwardsville, IL
Level Contributor
161 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed June 15, 2016

Room was clean, and beds were comfortable. The front desk staff was friendly and check in was quick. The lack of one star is because the lady putting out breakfast was very annoyed when we asked if we could grab a couple pastries (which were all out and ready to go) ten minutes before breakfast started because we were ready... More 

Helpful?
Thank clk215
Manager17127, Manager at BEST WESTERN Butterfield Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More 

1 review
5 of 5 stars Reviewed June 13, 2016

Best free breakfast I have every had. Two friendly, efficient breakfast room attendants kept the breakfast items well stocked Way above average breakfast item selection. Have stayed there before. Will do it again.

Helpful?
Thank Sheila Louk S
Manager17127, Manager at BEST WESTERN Butterfield Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed June 8, 2016

It was easy to reserve a room on Trip Adviser and no hassles at the front desk when checking in. I will stay at this hotel again when in that area. The location is great for restaurants and Wal Mart. The room was very quiet on the third floor. Breakfast had a lot of options.

Helpful?
Thank Kenneth W
Manager17127, Manager at BEST WESTERN Butterfield Inn, responded to this review

Thank you for writing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 6, 2016

Good facilities, great staff, okay breakfast. Hard to do breakfast for lots of people but egg pattie are too weird and bacon was marginal. Enjoyed the whole wheat English muffins though! Nice that they offered yogurt.

Review collected in partnership with Best Western

Helpful?
Thank Rockey E
Manager17127, Manager at BEST WESTERN Butterfield Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

1 review
2 of 5 stars Reviewed June 4, 2016 via mobile

Front desk staff was unorganized. They wouldn't let anyone check in before 3:00 on the dot and actually it was 3:03 pm when she said we could finally check in. Lobby was packed full of annoyed people with several very angry men. They let the angry men check in before other people that had been waiting over an hour. They... More 

Helpful?
Thank Stephanie B
Manager17127, Manager at BEST WESTERN Butterfield Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

Texas
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 3, 2016

Nice size room, comfortable king bed, normal bath/shower combo, soft waster (so use less soap) nice and plentiful linens, nice size TV, decent channel selections, and good climate control. Really nice, restful room. The pool, hot tub and fitness facilities were good, with extra recognition on the handicap lift for the swimming pool. First place (outside a rehab facility) where... More 

Helpful?
Thank S B
Manager17127, Manager at BEST WESTERN Butterfield Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Green Lane, Pennsylvania
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 2, 2016

We drove cross country on Memorial Day weekend and did not book hotels because we weren't sure how far we would drive each day. On our third day, we called ahead as we were driving and were able to book a room. On the way, a bad thunderstorm hit about 30 minutes from the hotel. We waited it out for... More 

Helpful?
1 Thank 233denise2015
Manager17127, Manager at BEST WESTERN Butterfield Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Thornton, United States
2 reviews
5 of 5 stars Reviewed June 1, 2016

We only needed to stay for one night, but the room was spacious and clean and shower was great. I didn't have the time to try the exercise facilities or pool so can't rate that. The breakfast was good as well.

Review collected in partnership with Best Western

Helpful?
Thank Laura N
Manager17127, Manager at BEST WESTERN Butterfield Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

1 review
5 of 5 stars Reviewed May 31, 2016

Beautiful facility, clean rooms, friendly staff. We have stayed at this hotel before and would definitely recommend it. We have had less than outstanding experiences at other Best Westerns across the country, but this one stands out.

Review collected in partnership with Best Western

Helpful?
Thank phylliss389
Manager17127, Manager at BEST WESTERN Butterfield Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

UK
Level Contributor
136 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed May 28, 2016

We have stayed here in past years and prebooked a room. We arrived in a thunderstorm and it seemed a lot of interstate traffic had given up due to the bad weather and wanted to stay as well. I think the hotel became booked pretty quickly. Despite the queue the receptionist was polite and unflustered. We were in a king... More 

Helpful?
1 Thank PotentialVorticity
Manager17127, Manager at BEST WESTERN Butterfield Inn, responded to this review

Thank you for taking the time to write a review for the BEST WESTERN Butterfield Inn. Thank you for choosing to stay with us again. I want to apologize for not exceeding your expectations on the quality of sound proofing in your room. I hope that you will consider staying with us again so that we can have another chance... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about BEST WESTERN Butterfield Inn

Address: 1010 E 41st St, Hays, KS 67601-9495
Location: United States > Kansas > Hays
Price Range: $104 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Butterfield Inn 2.5*
Number of rooms: 71
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Also Known As:
Best Western Butterfield Hotel Hays
Best Western Hays
Hotel Style:
#1 Romantic Hotel in Hays
#3 Business Hotel in Hays
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