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Extended Stay America - Des Moines - West Des Moines

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Extended Stay America - Des Moines - West Des Moines
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82 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Des Moines, Iowa
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I arrived late accompanying a friend who was to stay there. It was after 11pm and VIckie was there to help with everything. When we came across a "hard-headed" lock-n-key situation while I was helping my friend with her luggage, Vickie who was also in laundry duty made her best to solve the situation in the best of the ways,... More 

Helpful?
Thank Billie T
Manager_11525, Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review. I am more than pleased at the excellent customer service you received. Vickie will be informed on the excellent work she did accommodating you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Omaha, Nebraska, United States
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here with recommendation from wedding invite suggestion. It was a really convenient location being close to the reception venue. Rooms were spacious and clean, beds extremely firm, and would consider in the future if a longer stay was needed. Not impressed with the grab and go breakfast as there weren't many choices. Front desk checking seemed kind of slow... More 

Helpful?
Thank Alicia H
Manager_11525, Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

We appreciate you sharing your experience with us. I'm disappointed our grab-and-go breakfast was not your liking; however, it is good to know that our facilities were up to your expectations, especially our location near the wedding. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the... More 

New Jersey
Level Contributor
585 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
4 of 5 stars Reviewed May 23, 2016 via mobile

We enjoyed our stay at this nice, clean and comfortable hotel. It is in a convenient location and reasonably priced. The front desk employees are pleasant. Breakfast was simple but adequate and included oatmeal, muffins and granola bars.

Helpful?
Thank travelingrm
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to read that we were able to provide you with a home away from home experience at a reasonable rate! I truly appreciate your kind comments regarding our convenient location as well as our friendly customer service. The staff and I would like to... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 17, 2016

The location of the hotel was easy to find. The check in process was easy and the staff was very friendly and informative. I was very pleased with my room and felt like I got a better deal than the online third party service lead me to believe that I would get from a 2-star hotel. I think this hotel... More 

Helpful?
Thank Wendy A
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your kind comments about our friendly and efficient customer service and will be sure to share your feedback with the entire team! I’m so pleased to read that we were able to provide you with a home away from home experience. The staff and... More 

Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed May 9, 2016

The check in process was short and smooth, room was very clean and had all the basic necessities. Breakfast bar was very well packed with yummy food, from yogurts to cereal and eggs with bacon, sausage and biscuits. All personnel was courteous, especially Jeremy, who was very well helpful.

Helpful?
Thank rmusat
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our grab-and-go breakfast, comfortable rooms, and our friendly customer service. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us... More 

Ventura, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 1, 2016

This is clearly the worst hotel I have stayed at in my life. Non-smoking room and hallways were very 'smelly' of smoke. Once a week housekeeping unless you want to pay extra. Selection of old apples / oranges, granola bars, stale muffins, is what they call breakfast. If you need more towels go to the front desk. With regard to... More 

Helpful?
1 Thank George93001
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. I will also review... More 

Fort Dodge, Iowa
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 25, 2016

I had to obtain a last-minute room due to a family medical situation. The room was just what I needed after a stressful day. It was clean, the bathroom was nice, and the bed was so comfy! The free Wi-Fi was great, and there was a good selection of TV channels. I did not use the kitchen facilities, but that... More 

Helpful?
Thank PamySu
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. It’s great to hear you enjoyed our clean and comfortable rooms. I’m thrilled that we were able to accommodate your needs with a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward to welcoming... More 

Bloomington, Illinois
1 review
1 of 5 stars Reviewed March 30, 2016

I chose to stay at an Extended Stay America hotel when I recently traveled to Des Moines, IA for a job interview in case it went well (it did!) and my family would be relocating to IA from Illinois. I would be in need of temporary furnished housing until our house in Illinois sells. I will NOT be staying here.... More 

Helpful?
Thank Libby S
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our room inspection procedures and making sure that everything in our rooms is functioning properly. I will also... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 7, 2016

Stayed 2 nights, with my 16 year old daughter & husband. Great bathroom, kitchen, bed area & sofa bed area. With sofa bed open - there was plenty of room to move around everywhere. Very clean. All items in good shape.

Helpful?
1 Thank travelerfromthenorth
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. It’s great to read that we were able to accommodate your needs with our spacious and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Illinois
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed February 22, 2016

Room number 1 smelled like curry masked by strong deodorizer. Smell so overwhelming it remained on clothing and hair. Requested and received room change. Room #2, no curry smell, but on 2nd day reeked of mold/mildew. Shower water pressure poor and water was cold. Very uncomfortable beds with pillows that were flat and old. No hairdryer in room, had to... More 

Helpful?
Thank LadyBug929
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff as well as making sure we are better monitoring the noise levels... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Pool will be temporarily closed this summer for repairs. ... more   less 

Additional Information about Extended Stay America - Des Moines - West Des Moines

Address: 2701 Westown Pkwy, West Des Moines, IA 50266-1441 (Formerly Studio Plus Deluxe Studios)
Location: United States > Iowa > West Des Moines
Price Range: $88 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Des Moines - West Des Moines 2*
Number of rooms: 86
Reservation Options:
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Also Known As:
Studio Plus Des Moines
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