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Valley West Inn

2.5 of 5
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3535 Westown Parkway, West Des Moines, IA 50266
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1 room 1 adult
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Valley West Inn
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96 Reviews from our TripAdvisor Community

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Iowa
2 reviews
4 of 5 stars Reviewed 3 weeks ago

When we arrived at the hotel, the gentleman at the front desk was very friendly and we were checked in fairly quickly. When we got to our room, it looked like housekeeping had not made it to that room yet so we went back to the front desk to let the staff know. The gentleman apologized and said an error... More 

Helpful?
Thank Jules77ia
Jennifer S, General Manager at Valley West Inn, responded to this review

Dear Guest, Please allow me the opportunity to introduce myself; Jennifer Stanley. I am the General Manager at Valley West Inn, West Des Moines, Iowa. Thank you for taking time to communicate your experience. We truly appreciate guests who take time to let us know their concerns of the hotel, as it will only assist us in becoming better at... More 

West Des Moines, Iowa
1 review
4 of 5 stars Reviewed 3 weeks ago

When we checked in we got to our room and it was freezing! So I turned up the heat and we went to dinner. We came back from dinner and it was still freezing. So they gladly switched us rooms. The new room had an older tv that we werent able to hook up our dvd player that we brought... More 

Helpful?
Thank Margarita C
Jennifer S, General Manager at Valley West Inn, responded to this review

Dear Guest, Dear Guest, Please allow me the opportunity to introduce myself; Jennifer Stanley. I am the General Manager at Valley West Inn, West Des Moines, Iowa. Thank you for taking time to communicate your experience. We truly appreciate guests who take time to let us know their concerns of the hotel, as it will only assist us in becoming... More 

Des Moines, Iowa
1 review
4 of 5 stars Reviewed 3 weeks ago

my first thought pulling up to the place was wow this looks nice, and when I entered the front entrance, I was greeted by a very nice lady I cant pin point her name but she was very sweet and inviting. The lobby looked nice, and our room wasn't half bad either. Me and my husband were very satisfied, we... More 

Helpful?
Thank dakota g
Jennifer S, General Manager at Valley West Inn, responded to this review

Dear Guest, Thank you for taking time to communicate your positive feedback. We appreciate your kind words and look forward to welcoming you to Valley West Inn, again. Jennifer Stanley, GM More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Upon check in front desk staff was very friendly they explained everything very well. Management was on site and very helpful when had a question about my rates. Room was very nice and bed was very comfortable. I will definitely come back to this hotel rates are awesome and staff was great so big plus.

Helpful?
Thank Amanda A
Jennifer S, General Manager at Valley West Inn, responded to this review

Jennifer S, General Manager at Valley West Inn, responded to this review, Sep 23, 2015 Dear Guest, Dear Guest, Please allow me the opportunity to introduce myself; Jennifer Stanley. I am the General Manager at Valley West Inn, West Des Moines, Iowa. Thank you for taking time to communicate your experience. We truly appreciate guests who take time to let... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 20, 2015 via mobile

We stayed at VW Inn because we were told it had been updated, to say I am disappointed in this hotel is a colossal understatement. We reserved and stayed in a Corp King for two nights, and were in WDM for a family Christmas. The hotel location is great,the room amenities were good and the bed was comfortable and it's... More 

Helpful?
1 Thank Brenda A
Jennifer S, General Manager at Valley West Inn, responded to this review

Dear Guest, Please allow me the opportunity to introduce myself; Jennifer Stanley. I am the General Manager at Valley West Inn, West Des Moines, Iowa. Thank you for notifying us with the unpleasant experience. We truly appreciate guests who take time to let us know their concerns of the hotel, as it will only assist us in becoming better at... More 

Travelers are raving about these West Des Moines hotels

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 11, 2015 via mobile

Very nice rooms. Spacious and clean. Really great management and maintenance. Great TV and internet was adequate. Would definitely stay here again. Location was great. Easy access to the city and what it has to do.

Helpful?
1 Thank Randi W
Jennifer S, General Manager at Valley West Inn, responded to this review

Dear Guest, Please allow me the opportunity to introduce myself; Jennifer Stanley. I am the General Manager at Valley West Inn, West Des Moines, Iowa. Thank you for taking time to communicate to us your feedback. We appreciate your kind words and your impression of the staff and property. We appreciate your business and look forward to welcoming you again.... More 

West Des Moines, Iowa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 25, 2015

I stayed at this hotel in November for business. I only chose this because it was very close to my work the next day, Wow, I don't even know where to start. First of all, the gal that checked me in was very nice. I think her name was Abby. The check in area showed construction work. There were pieces... More 

Helpful?
1 Thank EJ S
Jennifer S, General Manager at Valley West Inn, responded to this review

Please allow me the opportunity to introduce myself; Jennifer Stanley. I am the General Manager at Valley West Inn, West Des Moines, Iowa. Thank you for taking time to communicate your experience. We truly appreciate guests who take time to let us know their concerns of the hotel, as it will only assist us in becoming better at what we... More 

Fort Dodge, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 22, 2015 via mobile

Worst hotel I've EVER stayed in...& I've stayed in hundreds. The "manager" is extremely RUDE!!! I have no idea how she keeps her job. If you speak with her...Jennifer...be prepared to be insulted. Whether you are happy with your treatment there or not is of NO concern to her. Double charged us for our room...a hassle for us of course...they... More 

Helpful?
1 Thank russandkathy
Jennifer S, General Manager at Valley West Inn, responded to this review

Dear Mr. Young, Please allow me the opportunity to introduce myself; Jennifer Stanley. I am the General Manager at Valley West Inn, West Des Moines, Iowa. Thank you for notifying us with the unpleasant experience. We truly appreciate guests who take time to let us know their concerns of the hotel, as it will only assist us in becoming better... More 

Winterset, Iowa
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 7, 2015

Once we arrived at the Valley West Inn is became clear why the room rate was so low. The building was clearly from the 1970s with a kind of 'split level' design with short stretches of stairs in odd places, like from the lobby to the elevators. These seemed like they could pose a real problem for disables guests or... More 

Helpful?
Thank Wayne D
Jennifer S, General Manager at Valley West Inn, responded to this review

Dear Guest, Please allow me the opportunity to introduce myself; Jennifer Stanley. I am the General Manager at Valley West Inn, West Des Moines, Iowa. Thank you for taking time to communicate to us your feedback. We appreciate your kind words and your impression of the property. We appreciate your business and look forward to welcoming you again. Jennifer Stanley,... More 

Donnellson, Iowa
Level Contributor
3 reviews
3 of 5 stars Reviewed August 10, 2015

The first room we were in was so/so. There was no outlet cover on the a/c unit, there was a wet spot on the floor and the shower only had HOT HOT water. Not ideal for traveling with kids. Once moved to another room we had a much nicer stay. The room was a lot nicer and being on the... More 

Helpful?
Thank Jen E
Jennifer S, General Manager at Valley West Inn, responded to this review

Dear Guest, Please allow me the opportunity to introduce myself; Jennifer Stanley. I am the General Manager at Valley West Inn, West Des Moines, Iowa. Thank you for taking time to communicate your experience. We truly appreciate guests who take time to let us know their concerns of the hotel, as it will only assist us in becoming better at... More 

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