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Sheraton West Des Moines Hotel

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1800 50th Street, West Des Moines, IA 50266
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286 Reviews from our TripAdvisor Community

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Showing 282: English reviews
South Pasadena, California
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed four nights, in a two room suite.It worked perfectly since we could invite other family members up to our room and hang out in the small "living room" area without anyone having to sit on the bed. The room was clean, comfortable, and well lit. The in-room coffee maker made decent coffee (very unusual), and there was a... More 

Helpful?
Thank Don R
Geneva, Illinois, United States
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Typical of a Sheraton, this was a omfortable hotel in a convenient location -easy off/on to I80. The room was spacious except for the bathroom that was tiny. A comfortable bed gave us a good night's sleep. Many restaurants are nearby as well.

Helpful?
Thank TomH3860
Omaha, Nebraska
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Stayed in June for a weekend baseball tourney. Really not impressed at all with the hotel for many reasons. 1) upon checkin i asked for a luggage trolly. front desk clerk said there are six of them and that i'm welcome to go floor to floor to look for one myself. was not impressed with that answer. 2) after getting... More 

Helpful?
Thank HuskerJoe
Bloomington, Illinois
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I'll list the positives first: -comfortable bed and pillows -coffee maker in room -relaxing lobby with waterfall -excellent breakfast service -was not able to hear neighbors/hallway noise (this is a HUGE win) Cons: -odd smell to room -wifi was not free -air conditioner wasn't working as well as wanted Other people have noted that the carpet was in dire need... More 

Helpful?
1 Thank Michelle W
Campbell, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Something is clearly going wrong at the Sheraton West Des Moines hotel. My rate change from $147 to $299 per night without anybody from the hotel contacting me or letting me know about the change. I still don't know how or why this happened. Lucky i noticed the rate change and confronted the desk agent who told me that i... More 

Helpful?
1 Thank Mark D
Castricum, The Netherlands
Level Contributor
112 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed June 7, 2016

It’s an outdated hotel but the rooms are clean, spacious and a good shower. That’s all you need in transit to your next Destination. Breakfast is okay but they don’t serve a good Cappuccino or Latte. There is a kind off Chlorine smell in the lobby, I think because the huge waterfall in the center of the Hotel.

Helpful?
Thank Frank012
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 18, 2016 via mobile

I stayed at hotel while attending a conference. The hotel is nice and well maintained, hotel is about 15 minutes from airport and a complementary shuttle is available for pick up and drop off. The hotel staff were very helpful and nice. My room was very clean. There's a restaurant on site and a couple of other restaurants within walking... More 

Helpful?
Thank fox789
Tony B, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear fox789, Thank you so much for staying with us recently! I'm delighted to hear that you were pleased with the hotel and our helpful staff. We appreciate your feedback and will share your comments with the team. We look forward to serving you again. Regards, Tony More 

Eastern Iowa Native
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed May 11, 2016

Carpeting is coming up all over the hotel - in halls & rooms. We stayed in room 214 - there were multiple holes in the bottom of the door and wallpaper coming off. The "suite" was a bed and a pull out couch in a standard size room. It was WAY overpriced - with tax it was just under $200... More 

Helpful?
Thank EastIowa
Tony B, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear EastIowa, Thank you for staying with us recently and providing this review. I'm sorry to hear that you were disappointed in the accommodations and service. I hope you will give us another opportunity to serve you in the future. Regards, Tony More 

Hartford
Level Contributor
320 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 stars Reviewed April 27, 2016

Stayed here this week for a business conference. Clean, modern hotel with friendly staff and great service. My room had all the amenities I would expect and the bed was extremely comfortable. The rate makes this hotel a good choice. I will stay here next time I'm in the area.

Helpful?
Thank steve375
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the great review of your recent experience with us! We are glad you enjoyed the hotel facilities and interactions with our team members. We look forward to seeing you during your next travels to Des Moines. More 

Lexington, Kentucky
2 reviews
1 of 5 stars Reviewed April 18, 2016

On Friday night April 15th, 2016 I checked into this Sheraton on 50th St. in West Des Moines. Around 10 pm I decided to go up to the bar and have dinner at their bar. The bar area had a nice vibe to it and seemed like a really nice place to have a late night meal. First off I... More 

Helpful?
Thank brindy02
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the taking the time to write a review of your recent experience in our bar and grill. Clearly the experience did not go as expected and the other accounts of those involved or those witnessing the interaction vary significantly. While we understand if you choose not to return to this particular Sheraton, we do wish you safe... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Internet
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located in the heart of West Des Moines, the Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. ... more   less 

Additional Information about Sheraton West Des Moines Hotel

Address: 1800 50th Street, West Des Moines, IA 50266
Location: United States > Iowa > West Des Moines
Price Range: $118 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton
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