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Sheraton West Des Moines Hotel

Traveler (85)
Room & Suite (36)
Dining (11)

About

#17 of 23 hotels in West Des Moines
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Located in the heart of West Des Moines, Iowa, Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. Enjoy our comfortable accommodations and helpful amenities like our complimentary airport shuttle, near top area destinations including Iowa Events Center.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Wifi
Public wifi
Paid wifi
Paid internet
Internet
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Airport transportation
Business Center with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Safe
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Hotel links
Visit hotel website
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Hotel deals
Reviews (387)
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381 results
Traveler rating
92
124
98
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36
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LanguageEnglish
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Traveler rating
92
124
98
31
36
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All reviews des moines indoor waterfall front desk staff cracker barrel breakfast buffet nice hotel wireless internet the air conditioning would stay here again nice stay business trip water pressure the room was nice scrambled eggs atrium robe interstate
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1 - 5 of 381 reviews
Reviewed 2 weeks ago via mobile

I stay at the Sheraton a few times when I’m in Des Moines. It’s a nice hotel with a giant atrium however it’s hot and muggy. The air conditioning in the rooms barely work. Staff is friendly and nice. Had an engineer come look at...More

Date of stay: July 2019
1  Thank keithhQ8745KZ
Response from Travel20499206752, Manager at Sheraton West Des Moines HotelResponded 2 weeks ago

Thank you for taking the time to provide the feedback and we absolutely understand your frustration. We are looking into these items mentioned and looking to make changes where possible to correct these concerns. Thank you again for staying with us.

Reviewed 2 weeks ago

The employee at check-in was very friendly and the process was easy. The hotel itself is quite large with what looks to be a considerable dining area, a small bar and 2 elevators with a waterfall in between. My room was a King bed room...More

Date of stay: June 2019
Thank IndyPaul1
Response from Travel20499206752, Manager at Sheraton West Des Moines HotelResponded 2 weeks ago

Thank you for taking the time to provide the feedback regarding your experience at our hotel. We are looking into these items mentioned and will implement changes where possible to correct these concerns. Thank you again for staying with us.

Reviewed 3 weeks ago

Clean room but the pull out couch blanket was dirty. The bathroom door was stuck at the top and wouldn't close completely without making a lot of noise. Took the kids to the pool 2 separate times but there were so many wild boys in...More

Date of stay: June 2019
Thank Debra M
Response from Travel20499206752, Manager at Sheraton West Des Moines HotelResponded 2 weeks ago

Thank you for choosing to stay with us at the Sheraton West Des Moines and taking the time to provide your feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of your expectations. As a...More

Reviewed 4 weeks ago

With 114 nights in Marriott hotels this year alone and over $16k spent, I'm less than $3k from going from Titanium status to the highest level there is, Ambassador. I don't care if it was my first night in a Sheraton property in my life...More

Date of stay: June 2019
Thank ChiCha312
Response from pbsouthard, Manager at Sheraton West Des Moines HotelResponded 4 weeks ago

Dear ChiCha312: Thank you for being a loyal customer, we apologize for letting you down. The experience is embarrassing and should have never happened. We deeply regret your inconveniences. We are glad that MJ was finally able to get things resolved, we will definitely work...More

Reviewed April 24, 2019 via mobile

Renovations are nice (lipstick, but still nice) although the bathrooms are very basic. Staff is VERY friendly (although they are experiencing MASSIVE turnover due to cutting costs). But what got me the most, upon checking in, I was informed I’d be charged $10/night to park!...More

Date of stay: April 2019
1  Thank sctiger
Response from Travel20499206752, Assistant General Manager at Sheraton West Des Moines HotelResponded April 28, 2019

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention and will share your message appropriately within the organization.

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Questions & Answers
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Tiffany P
October 8, 2018|
Answer
Response from WilliamR395 | Reviewed this property |
Light food, snacks and beverages
1
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Room Tips

"Go to a different property."
ChiCha312
4 weeks ago
Read review
"Just a good location, easy on easy off the interstate and not to close to interstate"
RobK1951
Apr 15, 2019
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"Views from upper floor stunning"
carhbs59
Jul 2, 2018
Read review
"Skip this one"
83genew
Jun 23, 2018
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PRICE RANGE
$118 - $227 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton west des moines, west des moines sheraton
LOCATION
United StatesIowaWest Des Moines
NUMBER OF ROOMS
285
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