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Sheraton West Des Moines Hotel

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Sheraton West Des Moines Hotel
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291 Reviews from our TripAdvisor Community

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Showing 287: English reviews
Kansas City, MO
Level Contributor
563 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 stars Reviewed 1 week ago

Was only here one night, first time we've stayed here. The location is VERY convenient if you drive in on I-35, as it is just off the highway. The hotel is well maintained and clean, and we were fortunate to get a room on a corner of the 9th floor. This is one of the hotels with all the rooms... More 

Helpful?
Thank KaneoheBoy
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

KaneoheBoy, Thank you for your review. We are glad you enjoyed yourself while visiting West Des Moines. I look forward to hosting you again should your travels bring you back our way. More 

Iowa
Level Contributor
203 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here last week while I was between residences. I am sad to report: NO renovation or even commencement of one, NO early check in allowed even though the hotel was not full the previous night, NO functioning AC in the room, and NO beverages stocked in the club lounge during my stay. Andrew at the AM front desk... More 

Helpful?
1 Thank Viking94708
Iowa City, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I gave such a poor rating because there is no free breakfast or wi-fi, customer service that doesn't service its customers at all, rooms that are dirty and need updated, wet floors in the gym with kids running around in it because you have to walk through it to get to the pool, and noisy. Psst, the pictures online are... More 

Helpful?
1 Thank MidwesternMomma
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Midwestern Momma, Thank you for taking the time to review your stay. I'm sorry that you weren't completely satisfied with your stay. You'll be glad to hear we are about to embark on a full rooms rennovation this fall that will transform our guest rooms and address some of your concerns. If your travels bring you back to Des Moines... More 

Iowa
Level Contributor
89 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Perfect for any occasion. Comfortable place to sleep and super clean. The beds in Sheratons are great and the staff is always very accommodating to make sure your stay is as comfortable as possible. Location is excellent and the restaurant is great.

Helpful?
Thank tjoia
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

tjoia, Thank you for the kind review. We really appreciate the feedback and hope to have the opportunity to host you again soon. More 

Chicago
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is the second time I have stayed at this hotel. The hotel is very clean, the rooms are large with incredibly comfortable beds. We are SPG members so we also had the breakfast in the Club Lounge. It was really nice. It offered hot as well as cold food. The person in the Club Lounge was so helpful. We... More 

Helpful?
Thank EuropeanbyHeart
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

EuropeanbyHeart, Thank you for the kind words. I will share your comments about the club lounge with the team up there, they really appreciate the feedback. More 

South Pasadena, California
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 19, 2016

We stayed four nights, in a two room suite.It worked perfectly since we could invite other family members up to our room and hang out in the small "living room" area without anyone having to sit on the bed. The room was clean, comfortable, and well lit. The in-room coffee maker made decent coffee (very unusual), and there was a... More 

Helpful?
Thank Don R
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Don, Thanks for taking the time to review the hotel, we really appreciate it. I look forward to hosting you again and having the opportunity to show you the new rooms on your next trip to West Des Moines. More 

Geneva, Illinois, United States
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 13, 2016

Typical of a Sheraton, this was a omfortable hotel in a convenient location -easy off/on to I80. The room was spacious except for the bathroom that was tiny. A comfortable bed gave us a good night's sleep. Many restaurants are nearby as well.

Helpful?
Thank TomH3860
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

TomH3860, Thanks for the review, I hope we get the opportunity to host you again next time your travels bring you to West Des Moines. More 

Omaha, Nebraska
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 11, 2016

Stayed in June for a weekend baseball tourney. Really not impressed at all with the hotel for many reasons. 1) upon checkin i asked for a luggage trolly. front desk clerk said there are six of them and that i'm welcome to go floor to floor to look for one myself. was not impressed with that answer. 2) after getting... More 

Helpful?
2 Thank HuskerJoe
Bloomington, Illinois
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 30, 2016

I'll list the positives first: -comfortable bed and pillows -coffee maker in room -relaxing lobby with waterfall -excellent breakfast service -was not able to hear neighbors/hallway noise (this is a HUGE win) Cons: -odd smell to room -wifi was not free -air conditioner wasn't working as well as wanted Other people have noted that the carpet was in dire need... More 

Helpful?
1 Thank Michelle W
Campbell, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 23, 2016

Something is clearly going wrong at the Sheraton West Des Moines hotel. My rate change from $147 to $299 per night without anybody from the hotel contacting me or letting me know about the change. I still don't know how or why this happened. Lucky i noticed the rate change and confronted the desk agent who told me that i... More 

Helpful?
2 Thank Mark D
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located in the heart of West Des Moines, the Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. ... more   less 

Additional Information about Sheraton West Des Moines Hotel

Address: 1800 50th St, West Des Moines, IA 50266-1063
Location: United States > Iowa > West Des Moines
Price Range: $123 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
Number of rooms: 285
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Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton
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