We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton West Des Moines Hotel

Show Prices
Enter dates for best prices
powered by PriceFinder
Best prices for your stay
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Sheraton West Des Moines Hotel
View Map
Add Photo Write a Review

302 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 298: English reviews
Omaha, Nebraska
Level Contributor
782 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 1,417 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Sheraton West hotel is a decent hotel with outstanding service. The front desk is always very helpful. The fitness center has free weights and cardio equipment. The breakfast buffet is $12 and not included with the stay as it used to be when this hotel was an Embassy Suites. The rooms are spacious and the beds are comfy. The... More 

Helpful?
1 Thank AlexanderDelarge
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review of our hotel. We are just now beginning a major renovation project that will see our guest rooms and corridors remodeled and updated this year. We are super excited to see the new product and are sure you will enjoy it too. More 

Boston, MA
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

I have stayed at this hotel multiple times and it needs a serious facelift. It reminds me of an old Holiday Inn that Sheraton purchased in the 1970s. The furniture is dated and so is the service. When I arrived at night I had to wait 4-5 minutes for a front desk person to show up. Restaurant is also average... More 

Helpful?
Thank David B
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review of our hotel. We are just now beginning a major renovation project that will see our guest rooms and corridors remodeled and updated this year. We are super excited to see the new product and are sure you will enjoy it too. More 

MINDEN
Level Contributor
119 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

We were here with my son's ball team. We were able to check in early which helped. The rooms were nice but at the price of the room, they should include a refrigerator and microwave. The buffet breakfast was nice although at $12 per adult the Cracker Barrel down the road may be a better option.

Helpful?
Thank Softball_Mom_1979
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review of the hotel. We are glad that you found th erooms comfortable and that we were able to accomodate you with an early check in. If your travels bring you back to the West Des Moines area we would love the opportunity to host you again. More 

Charlotte, Michigan
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We arrived at noon and attempted to check in early with no success. We had to wait until 3 pm for our room to be ready. We found the room to be clean but the carpeting was a little worn and stained. The room was very quite and we enjoyed the club lounge.

Helpful?
Thank Jen P
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review. I'm sorry that we were not able to accomodate an early check in on your day of arrival. Normally, if the rooms are ready and available we try to accomodate as many of these requests as possible. We are about to begin a major rennovation and update of our guest rooms. Part of that rennovation... More 

San Antonio, Texas
Level Contributor
516 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room 527: Tall building which caught our eye as we searched for a place to stay. As we entered it appears to be a former Embassy Suites with the large atrium in the center. The front desk was nice and efficient with a quick check-in on a very busy day as there was a kids ball tournament also staying there.... More 

Helpful?
Thank Joe C
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Joe, Thanks for your reveiw. I'm glad that our staff was able to take care of you efficiently and that you were overall satisfied with your room. Unfortunatley the upgraded in room WiFi is for a fee but we always offer our complimentary WiFi access on our Sheraton Lobby network which is available to all that visit the hotel. More 

Iowa City
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

What decade is this? An extra charge for something as fundamental as internet access is like charging extra for using the shower. Sure it's not absolutely required, but for most of us is a basic part of our everyday life.

Helpful?
1 Thank dwightschumm
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for taking the time to review our hotel. Although we do have a charge for upgraded wifi access in the guest rooms of our hotel the public spaces all offer complimentary access to all of our guests. When connecting in the public space you need to look for the Sheraton Public network and connect to that one. I... More 

San Francisco, California
Level Contributor
76 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This Hotel is run by the most endearing, kind folks on the Planet!!! I always was treated SO special there in Des Moines. They go out of their way to make you feel welcome through your entire stay! This property has a lot going on all the time, but they always seem to make you feel like you were their... More 

Helpful?
Thank 4JMP
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

4JMP, Thank you for such kind words about the team here at the hotel. We strive to make a memorable experience for all of our guest and make a personal connection so that we can make the stay special. I'm really glad to hear that this made a difference in your stay. I look forward to hosting you again soon. More 

Henderson, Nevada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for three nights and found the rooms to be very clean and comfortable. Not only were the beds comfortable but the room was spacious and offered large comfortable chairs to sit in. We enjoyed the complimentary breakfast that came with our stay. The atmosphere is nice but I found the large open interior to be a throwback and... More 

Helpful?
Thank 255kimberleym
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

255kimberleym, Thank you for taking the time to review our hotel. I'm glad that you had a clean comfortable stay and were able to enjoy the spaciousness of your room and the breakfast options. I hope that we will have to opportunity to host you in the future should your travels bring you back to the West Des Moines area.... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 5 weeks ago via mobile

Good solid hotel. Allows dogs. Great room. Comfortable beds. Bathroom OK - shower could have used an update but it worked and there was enough pressure. Very quiet. Would stay again. It's close to hwy 35 and 80; and plenty of gas stations and restaurants within walking and driving distance.

Helpful?
Thank Joseph L
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Joseph, Thank you for your review. I will share your comments with the team. We are about to undergo a rennovation that will improve the guest rooms, I hope that when you return to Des Moines you will have the opportunity to experience them. More 

Arlington, Virginia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed August 20, 2016

Rude, awful customer service by Matt at the front desk and Manager Ramona. Did not provide the service expected a Sheraton. The front desk staff member yelled at me to sit down and stand back when I was asking a routine question and the behavior was overall extremely inappropriate. Just stay somewhere else where guests are treated appropriately.

Helpful?
1 Thank Sammy150
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

I am very sorry that you feel the actions of the staff were inappropriate. As we have discussed, I have followed up with the team and used this incident as a training opportunity to improve our services in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

24 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (14)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (1)
Viewed
View from Room (1)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Room/Suite (5)
Viewed
Business Center/Function Rooms (1)
Viewed
Pool/Beach Area (1)
Viewed
Dining (1)
Viewed
Hotel & Grounds (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near West Des Moines
2.5 mi away
Hilton Garden Inn West Des Moines
Hilton Garden Inn West Des Moine...
#1 of 20 in West Des Moines
4.5 of 5 stars 480 reviews
0.2 mi away
Wildwood Lodge
Wildwood Lodge
#2 of 8 in Clive
4.5 of 5 stars 234 reviews
1.7 mi away
Hampton Inn Des Moines-West
Hampton Inn Des Moines-West
#4 of 20 in West Des Moines
4.5 of 5 stars 486 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Super 8 Clive/W Des Moines
Super 8 Clive/W Des Moines
#9 of 48 in Des Moines
4.0 of 5 stars 511 reviews
2.1 mi away
West Des Moines Marriott
West Des Moines Marriott
#6 of 20 in West Des Moines
4.5 of 5 stars 341 reviews
0.5 mi away
Country Inn & Suites By Carlson, Des Moines West
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located in the heart of West Des Moines, the Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. ... more   less 

Additional Information about Sheraton West Des Moines Hotel

Address: 1800 50th St, West Des Moines, IA 50266-1063
Location: United States > Iowa > West Des Moines
Price Range: $132 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
Number of rooms: 285
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Travelocity, Odigeo, Expedia, Priceline, Hotwire and Hotels.com so you can book your Sheraton West Des Moines Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay