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Sheraton West Des Moines Hotel

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Sheraton West Des Moines Hotel
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324 Reviews from our TripAdvisor Community

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Showing 320: English reviews
Atlanta, Georgia
Reviewed 1 week ago NEW

It was bad enough that a couple of hours into some much needed sleep after flying a plan all night that construction noise made sleep impossible. I didn't even get upset when it became clear that the construction the clerk insisted was limited to the second floor was actually around the corner from my room on the 9th floor. It...

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Helpful?
Thank TripMember021720171
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

I apologize that any noise associated with our renovations disrupted your stay. We have done our best to communicate that work would be taking place in the hotel between 9 am and 6 pm that could cause disruption through our web site and all email confirmations. I can assure you that no renovation noise or work was being completed at...

Dubuque, IA
Reviewed 1 week ago via mobile

The Sheraton is going thru some room and area upgrades. Don't let that stop your stay. Rooms are being refinished and bar area to follow. My convention was great and the service very good. The rooms were very clean and the beds great. Ample parking and excellent near by restaurants.

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Helpful?
Thank Goodscout
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your feedback. I'm glad that you found the service to be very good during your stay. We are very excited about the updates and upgrades that we have been able to complete in the hotel as we've renovated our rooms. We hope to continue to make improvements to enhance your experience when staying with us.

Saint Joseph, Missouri
Reviewed 2 weeks ago

The first thing brought to my attention was the extremely fresh smell of the room when I entered. It was the freshest smelling room I have ever experienced in a hotel. This hotel was also pet friendly, which is great! The rooms are not small but they are not big either. It would have been great if they could have...

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Thank Liderien
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your kind words about our hotel. We are very glad you enjoyed your stay and have passed on your ocmments about the freshness of the room to the housekeeping team. I hope that when your travels bring you back to Des Moines that we'll have the opportunity to host you again.

Alliston, Canada
Reviewed 2 weeks ago

Whenever I travel I look forward to staying at the local Sheraton. They seem to always have the best beds. Getting a quality sleep has always been tough for me when I travel and I find that the Sheraton always has the best beds. There were a few renovations happening when we checked in but nothing that would stop you...

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Helpful?
Thank sixthcents
Newton, Iowa
Reviewed 3 weeks ago via mobile

My wife and i stayed here on a saturday night. The staff was very friendly. The weightroom was modern and nice. The bar was fully stocked. We did not order food or eat breakfast, so I cannot speak to that. That being said, parts of the hotel were under construction. The Sheraton Club Lounge was closed. There were large paint...

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Helpful?
Thank kellybennett2016
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for taking the time to review our hotel. I'm sorry that we didn't meet your expectations while staying with us. I have reviewed your comments with our housekeeping leadership to use this as a training tool to improve. As we finalize our renovations in the hotel we are working diligently to clean up after all of the construction...

Ames, Iowa
Reviewed January 2, 2017

Check in was friendly and easy. Our room was very comfortable, clean and spacious. We we in one of the renovated rooms and it was very nice. The decorations are subdued and give the room a comfortable feel. We had no trouble getting an elevator. The banquet room was nicely done with pleasant colors. Our meal was good and the...

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Thank singingaccordionist
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

We are so glad to hear that you enjoyed your stay. We are really proud of the new rooms and are glad to hear that they fit your needs and that you enjoyed them. I hope that we have the opportunity to host you again if your travels bring you back to West Des Moines.

Rock Island, Illinois, United States
Reviewed January 1, 2017

Got there to check in at 3 but our room was not ready yet so we did have to Wait about 20 minutes. The room was clean and orderly. Wedding reception was very nice and workers were nice too. Food at reception was good and I would recommend it . Will probably stay there again if I am in need...

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Thank Phyll W
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Phyll - Thank you for taking the time to review our hotel. I am thrilled to hear that you enjoyed the wedding reception that you were here in the hotel to attend. Our team works very hard to insure that the food is of the highest quality and that the service is timely and friendly. I do apologize that the...

Sioux Falls, South Dakota, United States
Reviewed December 20, 2016

Needed a one night spot close to shopping. Excellent location, great staff, comfortable bed, and just one great stay. The room was spacious and quiet. The front desk staff was welcoming and helpful. Highly recommended.

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Thank Steve S
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Steve, Thank you for sharing your experience with us. The front desk team works hard to be welcoming and helpful for all our guests and really appreciate that their efforts were recognized. Next time your travels bring you back to West Des Moines we look forward to hosting you again.

Reviewed December 14, 2016 via mobile

Had a very good venue for having meetings but for the most part the hotel looks dated and worn. The staff is very friendly and helpful in all areas. I would stay there again but I hope they do some updates soon.

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Thank Richard R
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your kind comments about the staff. They work really hard to take care of each and every guest we host and this feedback is appreciated. We are currently working on renovating our guest rooms and are planning to have the lobby and public space done in the near future however dates have not been set. I hope...

Salina, Kansas
Reviewed November 30, 2016 via mobile

I'm a SPG member so I maybe a little partial, but I have stayed here a few times now and I'm never disappointed. Room is always clean and comfortable, pool area and workout room good and the members lounge is good. Have eaten in their restaurants and food was average but not expensive. Will stay again.

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Thank Jean D
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Jean, Thanks for taking to time to share your experiences in our hotel. I am really glad to hear that you enjoy your stays and always find the hotel to be consistent in delivering on our promises to you. As your travels continue to bring you to West Des Moines we look forward to continuing to be your hotel of...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of West Des Moines, the Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. ... more   less 

Additional Information about Sheraton West Des Moines Hotel

Address: 1800 50th Street, West Des Moines, IA 50266
Location: United States > Iowa > West Des Moines
Price Range: $124 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton
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Questions & Answers

Questions? Get answers from Sheraton West Des Moines Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There were some minor renovations going on at the hotel. It did not bother us. It was minor.”
 of 5 bubbles sixthcents, 2 weeks ago | Read review
“Nice place”
 of 5 bubbles PhyllW, Jan 1, 2017 | Read review
“The rooms with the King size beds are a good size.”
 of 5 bubbles 71allga, Nov 6, 2016 | Read review
“I always like a room with a lot of light!!!”
 of 5 bubbles 4JMP, Sep 3, 2016 | Read review
“Go somewhere else...”
 of 5 bubbles CraftyJackieA, Aug 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question