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West Des Moines Marriott

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333 Reviews from our TripAdvisor Community

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Showing 332: English reviews
midwest
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We have stayed at this Marriott every time we visit Des Moines. The rooms are nice and beds are very comfortable. Kids love the pool. There is a gentleman at checkin that should teach customer service classes. He is that fabulous. We really enjoy the breakfast buffet. Always a great stay.

Helpful?
Thank courtneye23
Lake Lotawana
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The room was completely as expected, just like the pictures. Super clean, great service. I really would have liked a refrigerator i the room since I was there for 3 nights, but it was not an amenity they provide.

Helpful?
Thank Amycv01
San Diego, California
Level Contributor
58 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel looks like a thousand others, a rectangular concrete block built in the 70's. The rooms are also carbon copy layouts, indistinguishable from many other hotels. However the staff is very friendly and helpful. They made the stay pleasant and relaxing. Shout out to the shuttle driver Freddy who went out of his way to help us. This is... More 

Helpful?
Thank george m
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear george m, Thank you for your review and recommendation of our hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service made for a nice experience. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional stay. I’ll be certain to pass along your compliments. We... More 

Bountiful, Utah
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Because of a mix-up on my part my daughter and I were given a room with one king size bed instead of two queens.. After bringing this to the clerk's attention, he immediately upgraded us to a king suite that had a foldout couch bed, as well as two tvs and a much larger bathroom area. We were very satisfied.... More 

Helpful?
Thank dwilsonwing80
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear dwilsonwing80, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. We value your comments and thank you for taking the time to share your experience. We look forward to hosting you again. Best, Lisa Tuller General Manager More 

Warren, Michigan
Level Contributor
323 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 604 helpful votes
3 of 5 stars Reviewed 1 week ago

We had dinner at their restaurant (I wrote a separate review) Service at the restaurant was not even close to Marriott's standards. Other than that we really enjoyed the hotel, all it's amenities & excellent customer service provided by front desk, doorman, maids, breakfast attendant at the concierge for gold members. All were a perfect combination of friendliness and professionalism... More 

Helpful?
Thank USAtraveler365
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear USAtraveler365, We are thrilled to hear that we provided you with a comfortable stay overall. I'm very sorry for your dining experience. Your sincere feedback, which includes successes and areas for improvement, help guide our team who strive to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We hope... More 

Lincoln, Nebraska
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed there for 4 nights attending a conference. Everything about the hotel was perfect-no complaints at all. The check in was flawless, all the staff from housekeeping to doorman were kind, professional and helpful. The conference rooms were convenient, furnished lavishly, and the banquet meal that was served on the last day was delicious!

Helpful?
Thank msbones047
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear msbones047, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, location convenient and accommodations comfortable. We appreciate your review and recommendation and look forward to your return. Best, Lisa Tuller General Manager More 

Chicago, Illinois
Level Contributor
428 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 stars Reviewed 1 week ago

EVERYTIME I entered the hotel the entire staff welcomed me...this place has customer service down!!! My stay was excellent with heavenly bedding and great eats! My only complaint is I wish they would have had some vegetables and salad in the concierge lounge. Otherwise the stay was great with rockin' internet connection and excellent location in upscale West Des Moines.

Helpful?
Thank Rebecca C
wisconsin
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here on our way back from Colorado and after about a 10 hr drive this hotel was perfect! Amazing service from the front desk!!! Room was very clean! and we were able to order room service and a bottle of wine from the bar! So nice not to have to find somewhere to eat when all you want... More 

Helpful?
Thank garynyssa
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear garynyssa, I’m thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It’s wonderful to know you enjoyed our clean rooms and ample food service. We appreciate your recommendation, but of course the highest form of praise would be your return! Best, Lisa Tuller General Manager More 

Waterloo, Iowa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Hotel is very nice, clean, and close to the mall. Staff is welcoming and friendly. Breakfast is decent too. Would definitely stay again when in area... Only recommendation is to maybe have air conditioning looked at. It's very noisy when it's turned on and it wakes you up every time if you a light sleeper.

Helpful?
Thank Mirsada I
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Mirsada I, We take pride in providing the best accommodations and service; your feedback is appreciated. I’m happy to learn you enjoyed your stay and I have noted your recommendations regarding the air conditioning. Thank you for your time in reviewing our hotel. Best, Lisa Tuller General Manager More 

Groveport, Ohio
2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Stopped on our way to South Dakota. Very clean and staff was friendly. There is a nice onsite restaurant. Beds were comfortable. Kids enjoyed the pool which was also very clean. Would stay here again. City of West Des Moines is very nice and hotel close to shopping and restaurants.

Helpful?
Thank DebRoush
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear DebRoush, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Lisa Tuller General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
The finest of West Des Moines hotels, the newly renovated West Des Moines Marriott is ideally located for business or leisure travel and is just 8 miles to downtown and 1 mile to Jordan Creek Town Center. We're close to businesses including Wells Fargo, Marsh, ATHENE, Farm Bureau and Mercy West Medical Center. Complimentary shuttle service to the airport (12 miles) is available 7am-11pm daily. This West Des Moines hotel offers 219 rooms including 38 suites with WIRELESS Internet and 37" flat screen TVs. On the Concierge Level, upgraded amenities such as complimentary breakfast and evening hors d'oeuvres await you in the exclusive lounge for Concierge Level guests. Enjoy delectable cuisine at Two Rivers Grille or unwind with cocktails and conversation at Two Rivers Lounge. Freshly renovated event space for 10 to 450, enhanced by our award-winning service and catering, will make your presentation, wedding or reunion truly dazzle. We invite you to experience the best among hotels in West Des Moines! ... more   less 

Additional Information about West Des Moines Marriott

Address: 1250 Jordan Creek Pkwy, West Des Moines, IA 50266-5825
Location: United States > Iowa > West Des Moines
Price Range: $119 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — West Des Moines Marriott 3.5*
Number of rooms: 219
Reservation Options:
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Also Known As:
Marriott West Des Moines Hotel West Des Moines
Hotel Style:
#4 Business Hotel in West Des Moines
#4 Romantic Hotel in West Des Moines
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