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West Des Moines Marriott

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West Des Moines Marriott
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341 Reviews from our TripAdvisor Community

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Showing 340: English reviews
Canton, United States
Level Contributor
7 reviews
6 hotel reviews
5 of 5 stars Reviewed yesterday NEW

The front office reception staff were personable and gracious enough to laugh at my corny jokes. They gave me a quiet comfortable room on the north side of the building so that I could escape the heat of the July sun. The a/c was excellent and the room was sound proof so I was not disturbed by my neighbors.

Helpful?
Thank Vito33Ming
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

We loved the hotel! It was very clean and staff was friendly. Our favorite staff member was Freddy who worked in the 9th floor lounge. He shared stories with us and made us feel welcome during our stay.

Helpful?
Thank Sydney E
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Sydney E, Thank you for taking the time to share your review on TripAdvisor. It is sincere feedback like yours which allows us to monitor and enhance our guest experience. We’re pleased to hear our modern hotel and friendly staff made for an enjoyable stay. I look forward to sharing your kind remarks with Freddy. There is no better... More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I had spent a long day driving and felt it was time to get off the road. Other lesser hotels had an attitude and charged way to much for the 7 hours only that intended staying with them. I called this Marriott and explained I just needed a few hours sleep and on my way. They were more than accommodating... More 

Helpful?
Thank Tammy A
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Tammy A, Thank you for your kind review and recommendation! I’m thrilled to know your stay was pleasant and we appreciate you choosing us. I will be sure to share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Lisa Tuller General Manager More 

DENVER
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room was nice. We were under the impression that a continental breakfast was included in the price of the room. It is not! After the 2 of us ata the continental breakfast with 1 small glass of o.j. and a water Our bill was $30.00. For what they offered on the continental breakfast, we could have gone to Dennys... More 

Helpful?
Thank GRANDMALYN
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear GRANDMALYN, I'm glad that you enjoyed our accommodations. Please accept my heartfelt apology for any confusion regarding breakfast. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. We hope to have the opportunity to host you again. Sincerely, Lisa Tuller General Manager More 

West Union, Iowa
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I recently stayed at the West Des Moines Marriott and I have to say it was clean, convenient with very friendly staff. I spent the day helping my son paint his fraternity room at a local University and I was exhausted upon arrival. The hotel was quiet and simply wonderful.

Helpful?
Thank lindahoopes
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear lindahoopes, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We recently stayed at the West Des Moines Marriott to attend a family wedding. We were able to book 10+ rooms and they were so awesome in trying to accommodate us to be near each other, as crazy as it was. Ashley was awesome at the Elite desk! She was so helpful. I believe the others who were just as... More 

Helpful?
Thank cupfar b
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear cupfar b, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your group's stay was enjoyable. I appreciate you choosing our hotel while in the area for a wedding and we hope to see you... More 

Danville, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed at the West Des Moines Marriott for two nights while on business there. I was so delighted with how pleasant, efficient and helpful everyone was! The reception staff all were extremely professional and friendly. I was always greeted as I left or returned and everyone showed a personal interest. Freddy, one of the shuttle drivers was terrific and... More 

Helpful?
Thank thompsoncin
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear thompsoncin, We’re pleased to hear our accommodating service, comfortable accommodations and convenient shuttle made for an enjoyable stay. Thank you for your attention to sharing your review and we look forward to seeing you again! Best, Lisa Tuller General Manager More 

Level Contributor
60 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Arrived at 7:00 pm and they had our room ready with the two cribs set up. Room is spacious but a little dated. Full service hotel and it was nice having help with our bags. Concierge lounge did not have high chairs so we had to go down stairs for breakfast. Concierge lounge not very adaptable if traveling with children.

Helpful?
Thank Jan F
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Jan F, Thanks for taking the time to share your experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. It’s wonderful to know you enjoyed our friendly service and spacious accommodations. We appreciate your recommendation, but of course the highest form of praise would be your return! Best, Lisa Tuller General... More 

midwest
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We have stayed at this Marriott every time we visit Des Moines. The rooms are nice and beds are very comfortable. Kids love the pool. There is a gentleman at checkin that should teach customer service classes. He is that fabulous. We really enjoy the breakfast buffet. Always a great stay.

Helpful?
Thank courtneye23
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear courtney23, On behalf of our entire team I would like to thank you for your kind review. It’s wonderful to know that your stays have been enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank... More 

Lake Lotawana
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

The room was completely as expected, just like the pictures. Super clean, great service. I really would have liked a refrigerator i the room since I was there for 3 nights, but it was not an amenity they provide.

Helpful?
Thank Amycv01
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Amycv01, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our great location and friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best,... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
The finest of West Des Moines hotels, the newly renovated West Des Moines Marriott is ideally located for business or leisure travel and is just 8 miles to downtown and 1 mile to Jordan Creek Town Center. We're close to businesses including Wells Fargo, Marsh, ATHENE, Farm Bureau and Mercy West Medical Center. Complimentary shuttle service to the airport (12 miles) is available 7am-11pm daily. This West Des Moines hotel offers 219 rooms including 38 suites with WIRELESS Internet and 37" flat screen TVs. On the Concierge Level, upgraded amenities such as complimentary breakfast and evening hors d'oeuvres await you in the exclusive lounge for Concierge Level guests. Enjoy delectable cuisine at Two Rivers Grille or unwind with cocktails and conversation at Two Rivers Lounge. Freshly renovated event space for 10 to 450, enhanced by our award-winning service and catering, will make your presentation, wedding or reunion truly dazzle. We invite you to experience the best among hotels in West Des Moines! ... more   less 

Additional Information about West Des Moines Marriott

Address: 1250 Jordan Creek Pkwy, West Des Moines, IA 50266-5825
Location: United States > Iowa > West Des Moines
Price Range: $131 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — West Des Moines Marriott 3.5*
Number of rooms: 219
Reservation Options:
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Also Known As:
Marriott West Des Moines Hotel West Des Moines
Hotel Style:
#4 Business Hotel in West Des Moines
#4 Romantic Hotel in West Des Moines
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