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Hampton Inn & Suites West Des Moines/SW Mall Area

Traveler (38)
Room & Suite (38)
Pool & Beach (4)
Certificate of Excellence

About

#3 of 23 hotels in West Des Moines
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Meeting rooms
Baggage storage
Free internet
Wifi
Public wifi
Internet
Hot tub
Indoor pool
Heated pool
Convenience store
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Safe
Microwave
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Charming
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals
349Reviews
3Q+A
13Room tips
Traveler rating
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  • 5
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Popular mentions
If you are looking for an excellent breakfast, clean, quiet, comfortable rooms, convenient location in Des Moines, and a staff that is fantastic in their service, do not stay anywhere else. We are here every July for my daughter's triathlon and this is the place you want to be. I worked in the hotel industry for 3 years and this hotel is the best operating one I have seen top to bottom.
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Review collected in partnership with Hampton
Hotel's Favorite
Needing a place for overnight, Des Moines seemed like a logical choice. This location wa perfect as it was minutes off of our destintion route. We couldn't have asked for a better night's rest and nice breakfast to get us going the next morning.
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Review collected in partnership with Hampton
Response from Summer F, Front Office Manager at Hampton Inn & Suites West Des Moines/SW Mall Area
Responded 6 days ago
Thank you for taking the time to complete our survey. I am pleased to hear you had an overall great stay at our location. We hope to see you again in the future. Have a great day!
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Great hotel...very clean, modern and inviting. Definitely would stay here if in area. Close to dining, shopping and nightlife. Fifteen minute drive to University campus and other activities. Breakfast changed daily and was very good.
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Review collected in partnership with Hampton
We were on a mini vacation with our young children. The hotel is a perfect location with shopping and restaurants all around. It was also quite clean. Didn’t get much sleep as the pillows were terrible and the air conditioner ran all night! Hallways and elevator were about 80 degrees at all times! The breakfast was great, offering the normal fare as well as a waffle station with both regular and chocolate waffles!! Staff was also friendly and helpful. All in all I would stay again.
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Response from Summer F, Front Office Manager at Hampton Inn & Suites West Des Moines/SW Mall Area
Responded 6 days ago
Thanks for leaving a great review! I am so happy to hear you had an overall good stay at our location. I do apologize about the pillows and the a/c in the hotel. Unfortunately, it broke down in the halls a few days ago. We are working on getting that back up and running. Thank you!
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While Hampton indicates it is a suite, the "kitchen" has only a small microwave, really small and inept refrigerator, and no supplies such as paper towels, cups/glasses, silverware, plates. The design looks appealing but has limited function with many things that don't work. Limited shelf space, broken outlets, bathroom flooded, unbalanced doors...yikes, too many issues and no one to fix anything. Desk staff frequently off helping another guest and when you do get their attention they are not empowered to fix anything. Cold and dry eggs and cold coffee in the morning is not what I consider a breakfast worth my time. Underwhelming experience.
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Review collected in partnership with Hampton
Response from Summer F, Front Office Manager at Hampton Inn & Suites West Des Moines/SW Mall Area
Responded 6 days ago
Thank you for taking the time to leave us this response. I sincerely apologize that your stay was not up to par. This is definitely not a standard at our hotel. Our rooms are made for short stays so they do not have full size kitchens in them. Our sister hotel Homewood Suites has those kind of rooms if you'd like to check that out! I appreciate you letting us know about the issues in your room so we can get maintenance to service that room. As for the front desk, we try to help all our guests in the hotel as much as we can in a timely manner. So sometimes we do have to run away from the desk, but not for too long. And I also apologize about your breakfast experience with us. We did just switch our breakfast by adding more fresh and better tasting options. I will let my staff know about this experience so we can work on improving this. Thank you and have a wonderful day.
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PRICE RANGE
$109 - $212 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIowaWest Des Moines
NUMBER OF ROOMS
102
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