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Residence Inn Des Moines West

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160 South Jordan Creek Parkway, West Des Moines, IA 50266
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Residence Inn Des Moines West
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143 Reviews from our TripAdvisor Community

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Mccook
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were very pleased with this property. The check in was very simple and efficient. We stayed in a 2 bedroom suite, and it was so nice a roomy, plenty of room for everyone. We even had family over to visit and there was still plenty of room. One suggestion I would have would be for a bigger tv in... More 

Helpful?
Thank Dawn F
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for your review and for choosing the Residence Inn for your recent stay. We work hard to make each of our guests feel welcomed and cared for while they are with us. I am happy to hear the staff exceeded your needs. I have also passed along your concerns to our maintenance staff, thank you for... More 

davenport iowa
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were warmly welcomed on a frigid (-20 degree windchill day!) at this Residence Inn in West Des Moines at Jordan Creek. It was easy to find, right by the mall, Trader Joes, just about every store and restaurant you can think of! We were welcomed to check in even though we arrived early, and even offered our choice of... More 

Helpful?
Thank letitsnow1
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for taking the time to share your experience with the Residence Inn. We truly appreciate the great comments and we will share with our team members. We hope to see you again in the future, maybe in warmer weather, when you can walk around the pond to dine at your favorite restaurant. Sincerely, Nocona Mollendor, GM More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This location was fantastic on every front. The staff was warm, welcoming and really eager to please our large group. The hotel is spotless and conveniently located to great shopping and restaurants. The pool is not large, but the room seems bigger because it has a lot of natural light. There is free food & beverages M-W nights. There is... More 

Helpful?
Thank HaerrFamily
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for celebrating your Family Christmas with us. We are glad to hear you and your family loved our location and that the staff took care of your every needs! We hope to see you in the future. Sincerely, Nocona Mollendor General Manager More 

Dallas
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 31, 2015 via mobile

Our family stays at this hotel every time we visit Des Moines. Love having a kitchenette in the room. Staff very pleasant and accommodating. Rooms are clean. Typical breakfast items like eggs, waffles, yogurt, fruit, and oatmeal. Within walking distance to the Jordan Creek mall and a few restaurants.

Helpful?
Thank Faith501
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for always choosing to stay at the West Des Moines Residence Inn at Jordan Creek Town Center when you visit. We enjoy seeing familiar faces as well as meeting new ones. Looking forward to your next trip to Des Moines. Nocona Mollendor General Manager More 

West Branch, Iowa
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 15, 2015

Great place to spend the weekend - we wanted to get all our holiday shopping done and the Residence Inn fit the bill. Nice indoor pool, walkable to the mall and incredibly quiet at night! Typical breakfast, but nice not to have to go out! Recommend for families.

Helpful?
Thank IAtraveller2014
Nocona M, General Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, We thank you for choosing the Residence Inn at Jordan Creek Town Center to spend your weekend. We are glad to hear you were able to relax after a long day of shopping! We hope to see you and your family in the future! Sincerely, Nocona Mollendor General Manager Residence Inn Des Moines West More 

Pune, India
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 27, 2015

This is a great place to stay in West Des Moines. I have been there 3 times and recently stayed for more than 5 weeks on a Business Trip. The hotel is very close to Jordan Creek Mall which is a shopper's paradise in West Des Moines. There are lot of Restaurants near-by serving amazing food. They serve buffet Breakfast... More 

Helpful?
Thank Hunk_79
Nocona M, Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for choosing to stay at the Residence Inn at Jordan Creek Town Center. We are glad to hear that you enjoyed your stay. I will pass along your comments to the appropriate department. Thank you again, we look forward to the next time we can welcome you back. Sincerely, Residence Inn Team More 

Chariton
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 23, 2015

This was the second year for us to stay at the Inn for out 3 day weekend. Four sisters and a great time was had by all. Staff was welcoming and excited for us. We had wine as a welcome and smiling faces morning noon or night.

Helpful?
Thank Linda B
Nocona M, Manager at Residence Inn Des Moines West, responded to this review

Dear Travelers Thank you for the post. It's great to hear that you had an enjoyable experience and we look forward to your next girls weekend! Residence Inn at Jordan Creek Town Center More 

Omaha
Level Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed November 6, 2015 via mobile

I was excited when I went to this hotel for the first time and saw that they were putting new mattresses in. I asked if my room had a new mattress already and the front desk confirmed that it did. The new mattress was comfortable, however, it appeared they just plucked it down on the flimsy frame. Every time I... More 

Helpful?
Thank lauren_bergen
Nocona M, Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, We are sorry to hear about your restless night sleep. Please accept our sincerest apologies, as it is our goal to deliver a memorable experience and this is not the memorable experience that we strive for. I have passed along your comments to the correct department with the goal of resolving this issue. We do hope we have... More 

Cincinnati, Ohio
Level Contributor
116 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed October 22, 2015

Very disappointed at the poor excuse for a breakfast I found here. Normally, most Residence Inns offer a decent meal, and I look forward to that as one of the main reasons I stay there. But this place took the cheap option to an extreme, in my opinion. Otherwise, the hotel was perfectly fine, and in a good location. Clean,... More 

Helpful?
Thank braumeister
Nocona M, Manager at Residence Inn Des Moines West, responded to this review

Dear Traveler, Thank you for taking the time to share your recent experience at the Residence Inn. I am happy to hear that you enjoyed your stay. I am sorry to hear that the breakfast was not what you had anticipated. We strive to maintain the highest standards in all areas of our hotel. We do hope you give us... More 

1 review
5 of 5 stars Reviewed October 16, 2015 via mobile

Amazing place to stay! The staff and management are so friendly and caring. You become like a family by the end of your stay. They all all dogs too! Monday Tuesday Wednesday are like hotel dinner social nights and it's really neat and fun. Technically a part of Jordan Creek Mall too so lots of shopping. Crystal, Nocona, Marissa, Brenda,... More 

Helpful?
Thank Erika A
Nocona M, Manager at Residence Inn Des Moines West, responded to this review

Dear Guest, Thank you for taking the time to share your experience with the Residence Inn. We truly appreciate the great comments and we will share with our team members. We are happy to hear the staff exceeded your needs. Til next time, Nocona Mollendor General Manager More 

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