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SpringHill Suites Des Moines West

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SpringHill Suites Des Moines West
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140 Reviews from our TripAdvisor Community

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Showing 139: English reviews
Fox River Grove, Illinois
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Although in a convenient location & friendly staff, this property is noisy, with loud traffic on the connecting street, and late night parking lot noise (and bright lights) at the neighboring Perkins diner. The walls inside are also quite thin on this older building so a peaceful sleep should not be expected when at full capacity. The room configuration was... More 

Helpful?
Thank Cindy409c
Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking the time to give us feedback regarding our hotel. We apologize that your stay was less than satisfactory. We have many projects throughout the end of this year and into 2017 to spruce up our property and bathrooms. Thank you again for your feedback, please be assured that we are taking immediate corrective action to address... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed for one night and arrived late. The lobby area (and breakfast) was great, but the room we stayed in had an odd odor. The room is very spacious, but between the mildew on the caulk to the bathroom floor, it just felt like this place needed a good scrubbing and annual maintenance.

Helpful?
Thank Beth G
Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you so much for giving us feedback regarding your stay. Unfortunately, we did not meet your, or our own standards. I am forwarding this feedback to all hotel team members to ensure that we can correct these items moving forward. We have many projects through the end of this year and into 2017 to spruce up our property. Again,... More 

Seattle, Washington
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 1 week ago

We visited the Springhill suites in West Des Moines a few weeks ago. Our check in was smooth and the price for the room which had 2 beds and a pullout sleeper was very reasonable. The exterior of the hotel and the rooms, however, were in need of some serious TLC. We arrived late and left early so our stay... More 

Helpful?
Thank James P
Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking the time to give us feed back regarding your stay. We have many projects throughout the end of this year and into 2017 to help spruce up our property. Thank you again for your feedback, please be assured that we are taking immediate corrective action. More 

Oneonta, Alabama
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Went to DesMoines for a baseball tournament for youths 9& U. Decided to stay in the hotel where most of the teams were staying. Was worried about noise problems with that many, probably 75-80 boys, how ever we were surprised how quiet it was. Comfy beds, adequate free breakfast and a lake behind it for the kids to fish in.... More 

Helpful?
Thank Walt324
Eden Prairie, Minnesota
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel was quiet for a Sunday night. As a rewards member, was provided a room upgrade which was nice for the extra room. Bad in that the bathroom had a separate tub and shower. I'm not a fan of the tiny stand-alone shower stall. If you're a big/tall guy, avoid this room as the shower is tight. Aside from... More 

Helpful?
Thank HockeyOtter
1 review
2 of 5 stars Reviewed August 9, 2016 via mobile

Not a good room at Springhill; wish I had kept my Drury reservation. My family of 5 stayed in Room 118. A double queen suite (unfortunately no door between rooms). The smell in the bedroom coming from the a/c unit was just horrible. We shut it off, but it was still really bad. Really musty and had a chemical smell... More 

Helpful?
Thank Andrew L
Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for taking the time to give us feedback regarding your stay. Unfortunately, we fell short in delivering the hotel experience that we, and you expected. Please be assured that we are taking immediate corrective action to ensure that these items are corrected moving forward. More 

Daytona Beach, United States
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 9, 2016 via mobile

From the lack of service to the tattered and dated finishes, this is not what expect from Springhill. The pool was fairly cold and hot tub warm rather than hot. No towels. Took 3 requests to get some. Front desk was often unmanned. Breakfast was good as expected and location is great for shopping.

Helpful?
Thank Jennifer H
Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for your valued feedback. Please be assured that we are taking immediate corrective action to ensure that what you have brought forth is corrected. More 

Layton, Utah
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 7, 2016

We picked this hotel for a stop on a cross-country road trip. It had good reviews and it had a "2-room suite" with two queens and a sofa bed. This was important because we were traveling with a baby. Putting the baby to sleep in one room while the adults relax in the other was needed. Unfortunately, this was not... More 

Helpful?
Thank Relbelle913
Milwaukee, Wisconsin
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed July 13, 2016

We stayed four nights here on the 3rd floor while visiting family and attending the operas at the Des Moines Metro Opera festival in Indianola. Overall, very clean with a fairly pleasant sitting area with couch (not terribly comfortable), TV, desk, refrigerator, microwave, coffee service, and very good lighting for reading, something I often find lacking in hotels. Beds were... More 

Helpful?
Thank Riverwest48
Tyler C, Manager at SpringHill Suites Des Moines West, responded to this review

Thank you for your feedback regarding your stay, it is good to hear that you enjoyed the staff, breakfast, and your clean room. More 

Jerome, Michigan
Level Contributor
116 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed June 25, 2016

Check in was fast and our room was larger than we anticipated. While there's nothing overly plush, everything was well thought out, comfortable and inviting.We were concerned, walking to our room, with several rooms emitting young children's voices. It turned out to be no problem at all. The suites are quite deep and by the time you get to the... More 

Helpful?
Thank Dougogreen
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about SpringHill Suites Des Moines West

Address: 1236 Jordan Creek Pkwy, West Des Moines, IA 50266-5825
Location: United States > Iowa > West Des Moines
Price Range: $128 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Des Moines West 3*
Number of rooms: 97
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Also Known As:
Springhill Suites Des Moines West Hotel West Des Moines
Springhill Suites West Des Moines
Hotel Style:
#8 Business Hotel in West Des Moines
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