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Holiday Inn Express & Suites West des Moines - Jordan Creek

Room & Suite (12)
Dining (3)
Family and Play Areas (1)

About

#18 of 23 hotels in West Des Moines
Location
Cleanliness
Service
Value
If you’re looking for a hotel in West Des Moines, look no further than Holiday Inn Express & Suites West des Moines - Jordan Creek. The rooms offer air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. In addition, as a valued Holiday Inn Express & Suites West des Moines - Jordan Creek guest, you can enjoy a pool and breakfast that are available on-site. Guests arriving by vehicle have access to free parking. West Des Moines has plenty of pubs. So when you’re here, be sure to check out popular spots like Dino's Bar and Grill, Wellman's Pub and Rooftop, and Bar Louie, which are serving up some great dishes. Plus, during your trip, don't forget to check out a state park, such as Walnut Woods State Park. The staff at Holiday Inn Express & Suites West des Moines - Jordan Creek looks forward to serving you during your upcoming visit.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Pool
Indoor pool
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Free internet
Wifi
Internet
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Room features
Non-smoking rooms
Air conditioning
Housekeeping
Good to know
HOTEL CLASS
23Reviews
1Q+A
0Room tips
Traveler rating
  • 16
  • 2
  • 4
  • 0
  • 1
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Popular mentions
At first glance you will think it's 'brand new' but we found out it's 17 months old, someone is taking great care of this property. Pros: Good variety for breakfast, friendly staff, very comfortable beds, love their shades / blinds in the room, plenty of parking close to doors, nice pool and workout area., right across the street froma huge Mall. Cons: when the hotel is full (like the weekend we stayed, they were full with little leaguers) there isn't enough room to sit and have breakfast plus there was no staff to keep the area clean, we had two room 401 and 403 and in the mornings we were actually awaken up by a vibration we assume was coming from some type of equipment on the roof. (we mention this to the young man at the front desk but he didn't know anything about it nor seemed concerned enough to write it up so someone can check it out. At first we thought it was a helicopter above us or landing in the field next door. Something is off balanced up there and it's strong enough to shake the rooms. So....would we stay there again? You bet.
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Very reasonably priced. Everything is clean and new, with updated features like multiple USB charging ports in the room. If you don’t mind being 15ish minutes from downtown, this hotel is perfect for you. Joan was very kind and accommodating at check in. Would definitely stay again.
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Don't hesitate to stay here! Modern features in clean, spacious rooms with great lighting. Also a good selection of choices at the complimentary breakfast. The staff was friendly and knowledgeable of the area.
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We booked a room for a weekend getaway in West Des Moines. Choose this hotel because of the location - close to a lot of great things and a newer building. Our room was great - especially loved the black out curtains! The bed was comfortable and plenty of pillows. All of these things should add up to a 4 or 5 star review and I would have offered it willingly ... Except We were in room 303 and in this room we experienced an almost consistent whistling from the heating/air conditioning unit. This sound was loud enough to wake us up at night or at least made it more difficult to fall back to sleep if we woke up to something else. We called the front desk after the first night to let them know and we’re basically dismissed because this is a consistent thing that they couldn’t fix. I took a video the final day - unfortunately I can’t post it. So yeah - we would have LOVED this place - comfortable, great location, adequate breakfast, nice staff - but annoying whistling sound that changed the experience.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites West des Moines - Jordan Creek
Responded Mar 22, 2019
Hello Troy S, Thanks for selecting us for your trip and for going out of your way to write us a review. I'm sorry to learn about the troubles you had with the noise coming from the air conditioning unit. I can only imagine how hard it must have been to get some sleep. Trust that your comments have been shared with our maintenance team. I know that your feedback will be used for future improvements. On a brighter note, thanks for considering in giving us a perfect rating. I'm happy that you found our rooms cozy and location accessible to your needs. I'm grateful for your commendation of our staff's service. It's also great that you enjoyed our breakfast offerings. We hope to be your gracious hosts for your next travels. With Appreciation, Kenneth F Case Manager IHGService
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Room was very clean and the bed was comfortable. Tv could stand to be a little bit bigger for the size of the room though. Very friendly staff. Breakfast was what you would expect form a hotel warmed up breakfast. Had a big selection of food though
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PRICE RANGE
$97 - $186 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIowaWest Des Moines
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