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Isle Casino Hotel Waterloo

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Isle Casino Hotel Waterloo
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186 Reviews from our TripAdvisor Community

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Showing 185: English reviews
2 reviews
Reviewed 1 week ago via mobile

My family and i went to isle on Wednesday the 23rd through the 24th.. For thanksgiving well on the 23rd there was a 21 and up pool party from 7-10. So my family got there early around 4 so the kids can swimming when my family got there the manger was very rude... My family called ahead of time no... More 

Helpful?
Thank JENJEN1994
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Jen, thank you for visiting our property! We hope you had a comfortable stay and enjoyed the amenities of the room. We are sorry for inconvenience of the pool being closed for our Thanksgiving Eve party. It does not sound like your experience was up to our usual customer service standards. Kids are allowed to eat at all of... More 

Saint Louis, Missouri
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

Stayed in a suite and found it to be exceptional for the price as compared to St. Louis casinos. Large soaking, jetted tub and separate shower. Ate at the buffet and Lone Wolf and both were very good. Great service and nice casino.

Helpful?
Thank Paula B
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Paula, it is great to hear that you had a comfortable stay and enjoyed all of the amenities our property has to offer. There is nothing better than a relaxing stay and great time! We pride ourselves on our customer service and friendliness of our staff and are happy to hear that is exactly what you experienced. We hope... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

The Isle is a wonderful place to stay and has fun to be had. The casino has a wonderful layout and much to offer. Slots,tables,keeno, you name it they have it for you!! In the summer months you can travel next door and go to "Lost Island Water Park". The Isle also has many places for you to fill you... More 

Helpful?
Thank Jennifer N
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Jennifer, we are so happy to hear how much you enjoy our property! We work very hard at creating the best experience possible for all of our guests, which is exactly what it sounds like you were able to experience during your visit. There is nothing better than getting a great dining and gaming experience. Thank you for visiting... More 

Davenport, Iowa
Level Contributor
154 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 4 weeks ago

We've been staying here since this property opened. Couldn't check into our room until after 4 p.m. They had on going check in problems several years ago and for awhile that problem was straightened out. Well it appears the problem has returned. We had some instances where we couldn't check in until 5-6 p.m. a few years ago. All of... More 

Helpful?
Thank Jay H
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Jay, thank you for being a loyal customer throughout the years! First off, we are so happy to hear that you enjoy the new renovations. As for your check-in experience, we are very proud of our amazing customer service and it does not sound like your experience was up to our standards. Our staffs number one priority is accommodating... More 

Cedar Rapids
Level Contributor
272 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 5 weeks ago

I wasn't able to stay here the last time I wanted to b/c it was full-up. But I just returned from this place and wanted to tell you that this was well worth the wait. Just this past weekend(of Halloween 2016) it was unusually warmer than typical late October weather in Iowa. Upper 70s and warm winds. After work on... More 

Helpful?
Thank Daniel B
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Daniel, WOW! This sounds like the perfect weekend getaway for some relaxation and hiking. We work very hard at creating a comfortable and enjoyable stay for all of our guests, which it sounds like is exactly what you were able to experience. We love hearing that you enjoyed the amenities of your hotel room and even got to indulge... More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 25, 2016 via mobile

Needed time to myself. As I sat and gambled not one person came up and asked me if I needed anything. Also the guard on duty didn't say hello, good luck or anything. I didn't go during a busy time it was pretty slow. So I decided to leave and spend my money elsewhere.

Helpful?
Thank Tree15
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

What a great place to getaway for some alone time! Your recent experience does not sound like it was up to our usual standards for employee friendliness. We try to stress the importance of customer service and friendliness to all of our employees. Thank you for the feedback, we will use it when making future improvements and so we can... More 

1 review
Reviewed October 25, 2016

Tightest slots around. Cant even find a machine to entertain you for five minutes. They are paying out about 1/3 of what they used to weekly. They post weekly payouts in the lobby. Used to enjoy going weekly but no more. Been there two or three times all year. Save your money and drive to Meskwaki...thats what we do. Maybe... More 

Helpful?
Thank Jackie J
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Jackie, we have a wide variety of games on our casino floor to ensure that there is something for everyone. We value your feedback and will take note of your review. We are committed to offering a competitive payback percentage based on the market, which is determined from a number of factors. We always make sure our paybacks are... More 

1 review
Reviewed October 24, 2016

First of all let me tell you that the hotel and the rooms are outstanding. The casino on the other hand has really become the joke of many. The pay out is horrible. We try to not go there, but like some of the games that they have. Loved going there and staying there a few years back, but would... More 

Helpful?
Thank Joel P
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Joel, thank you for the great rating and for noticing our amazing hotel. First off, we want to assure you that everyone is given an equal chance to win and if you visit our Facebook page you can see that we have many winners at our property. We take pride in our casino floor and believe it is one... More 

Cedar Rapids, Iowa
1 review
Reviewed October 20, 2016

The hotel has a small tv in the room. The hot tub & pool area is not enjoyable because the hot tub is kept at 105 degrees and the pool is too cold to swim in. The restaurants cost a lot to eat at. The workers look at you like you did something wrong, never smiling or being friendly. The... More 

Helpful?
Thank Funinthebun
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi, it does not sound like your visit was up to par. We believe we have one of the best hotels and casinos around. The gambling is all luck and we do indeed get winners very often. We hope that you have better luck next time you visit. Thank you for taking the time to give us your feedback, it... More 

Warsaw, Illinois
Level Contributor
160 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 20, 2016

We stayed here for an overnight conference and were very pleasantly surprised! The staff was excellent, the lobby and grounds were immaculate, and our room was spectacular. Staff was also extremely helpful! Very nicely furnished and extremely comfortable. We will certainly be back!!

Helpful?
Thank TLC62379
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Wow! Thank you for the amazing review. We love to hear when people notice the hard work that we put into out property to make out guests stay as comfortable as possible. We truly appreciate the time you took to give us such a great rating and hope you visit again sometime soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Business Center with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
Come visit us at Isle Casino Hotel Waterloo and enjoy non-stop gaming fun. With approximately 29 table games and 950 slot machines, including 75 video poker machines, there is something for every gamer to enjoy. Looking for something to satisfy your hunger? Stop by one of our dining locations to experience the local Waterloo flavor or some of our fan-favorites from the grill! At Isle Casino Hotel Waterloo we also offer a hotel with 27 suites, an indoor swimming pool, hot tub, and fitness center. Book your room at Isle Casino Hotel Waterloo today to experience our non-stop gaming fun. ... more   less 

Additional Information about Isle Casino Hotel Waterloo

Address: 777 Isle of Capri Blvd, Waterloo, IA 50701-9299
Location: United States > Iowa > Waterloo
Price Range: $88 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Isle Casino Hotel Waterloo 3*
Number of rooms: 195
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Orbitz and Expedia so you can book your Isle Casino Hotel Waterloo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Isle Casino And Hotel
Isle Hotel Waterloo
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Questions & Answers

Here's what travelers have asked, with answers from Isle Casino Hotel Waterloo staff and other travelers.
4 questions
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Coppell, Texas

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Questions? Get answers from Isle Casino Hotel Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you prefer a bigger bathroom, go for the suite. Has a mini-bar too!”
 of 5 bubbles A8200XCpaulab, 2 weeks ago | Read review
“higher the room number the quieter it gets. Also sign up for their rewards card!”
 of 5 bubbles 769danielb, 5 weeks ago | Read review
“Rooms a little higher up, don't smell like smoke.”
 of 5 bubbles Iowa4ontheGo, Sep 12, 2016 | Read review
“Ask for a view if that matters to you... I got a view of a roof.”
 of 5 bubbles 196st, May 3, 2016 | Read review
“All rooms are quiet and as the hotel is situated off of Highway 20/218; not a real need for a room with a view.”
 of 5 bubbles 98sarahs, Dec 12, 2015 | Read review
5 of 5
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