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Extended Stay America - Des Moines - Urbandale

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Traveler (23)
Room & Suite (42)
Dining (1)
Overview
Hotel website
3940 114th St, Urbandale, IA 50322-2068 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Kitchenette
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Des Moines - Urbandale
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Rooms
Nov 4Nov 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (97)
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1 - 5 of 97 reviews
Reviewed yesterday

We are currently staying in room 307 and had to immediately call down to the front desk to let them know the room reeks of smoke. I double checked and it is a non-smoking room and had to sign a contract stating I would pay...More

Thank Shawna F
Response from 00esa, Manager at Extended Stay America - Des Moines - UrbandaleResponded yesterday

Shawna, on behalf of our entire team, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it...More

Hotel's Favorite
Reviewed June 29, 2018 via mobile

Impressive how a good remodel could, not only elevate the personal experience, but the atmosphere as a hole. Very clean rooms and without exaggeration this over Marriott. What a clean room and nice kitchenette. I would highly recommend this hotel.More

Thank Kyle C
Response from 00esa, Manager at Extended Stay America - Des Moines - UrbandaleResponded June 29, 2018

Kyle, we appreciate your excellent review and recommendation to others. Thanks for confirming that you liked the newly renovated room and that you had a relaxing stay in your well-appointed room. On behalf of our associates, we thank you for recognizing our efforts and invite...More

Reviewed 2 weeks ago via mobile

So my children and I got to the hotel around 4:15 and immediately I got a bad vibe. I was told my room was not ready as they had hoped I wouldn’t show up until 7. So I had to take my already tired and...More

Thank cutemomma310
Response from 00esa, Manager at Extended Stay America - Des Moines - UrbandaleResponded 1 week ago

Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Due to safety regulations, the smoke detectors...More

Reviewed August 17, 2018 via mobile

Stayed there twice this month...that’s twice too many times. The front desk auditor, let’s call her Latoya has no customer service skills. Slow check in, gave me my room card and told me my room was just around the corner. I walked less than 100...More

Thank John H
Response from 00esa, Manager at Extended Stay America - Des Moines - UrbandaleResponded August 18, 2018

John, thank you for sharing the details about your stay. Please accept our sincere apologies for the poor service you experienced from our front desk associates. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not...More

Reviewed June 15, 2018 via mobile

Read title of review. It’s verified June 2018 because I inspect beforehand. Pretty self explanatory 1 Star. Took partial refund just to not have headache. If it was possible to have 0 stars because we didn’t stay, I would.More

Thank jreed1122
Response from 00esa, Manager at Extended Stay America - Des Moines - UrbandaleResponded June 18, 2018

Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. The room you occupied has been put Out of Service and our pest control company...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those More guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Microwave
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Number of rooms
20
Price range
$69 - $106 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Urbandale
,
Urbandale Extended Stay
Location
United States > Iowa > Urbandale
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Number of rooms
20
Price range
$69 - $106 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Urbandale
,
Urbandale Extended Stay
Location
United States > Iowa > Urbandale
Photos
Traveler (23)
Room & Suite (42)
Dining (1)
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Questions & Answers
Ask a question
Bailey M
February 10, 2015|
AnswerShow all 2 answers
Response from Sandra P | Reviewed this property |
They said 18, but call and see what you need for a deposit.
0
Votes
Room Tips
"Room facing the freeway is obviously very loud"
119shawnaf
yesterday
Read review
"There are no good rooms in this hotel."
kaiserdr
Oct 1, 2017
Read review
"Great price for over week stay there lots construction workers there."
386brianj
Jul 29, 2017
Read review
"Stay somewhere else"
GypsySouls5
Apr 13, 2017
Read review
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