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Hilton Garden Inn Des Moines/Urbandale

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Hilton Garden Inn Des Moines\/Urbandale
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406 Reviews from our TripAdvisor Community

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Showing 403: English reviews
Chicago, Illinois
Level Contributor
217 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our room was clean. Bed and pillows comfortable. There was a refrigerator, microwave and Keurig coffee maker. Lobby spacious with plenty of seating. Free coffee, tea, hot chocolate, lemonade and cookies. We decided to eat breakfast at the grill on site. Buffet was about $11 for hot and cold foods. Or $6 for hot oatmeal, pastries, cereal, bagels, fruit and... More 

Helpful?
Thank IllinoisKate1
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review of your stay here! We are glad you enjoyed! I hope that your trip to the area was enjoyed as well. We hope you will consider us again on your travels to the area. Enjoy your week! Thank you, Jennifer More 

Fremont, Nebraska
1 review
5 of 5 stars Reviewed 1 week ago

Great hotel. Clean rooms, friendly staff, quiet rooms. The only thing missing was complimentary breakfast. Would have been easier than toting the kids out for breakfast before checkout. I would definitely recommend staying at this location.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank amberp382
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking your time to complete the on line survey in regards to your hotel stay with us! I am glad you enjoyed your time here! I hope that your trip to the area was a success for you as well! My apologies that we did not better explain your breakfast options to you. Our pricing is... More 

Florida, United States
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

The hotel is getting tired. Many other places to stay. Staff have gotten complacent. TV and internet were spotty and after numerous complaints, right up until the day I left, nothing was done. The bed mattress was so old and worn that there is a body imprint in it. Used to be a great hotel with great staff. Why are... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James M
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! Your feedback is greatly appreciated & taken very seriously. I am very sorry for your experience here & look forward to making it right for you. I want you to feel confident that we will take care of you & make this right. I look forward to hearing from you. Have a great day!... More 

Johnston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed in an accessible 2 queen bed room. The room not only had accessible features which suited our needs, the additional square footage of the accessible room was exceptional. We have stayed in many accessible hotel rooms and this was one of the best in terms of having extra space to maneuver a wheelchair, store special equipment and restroom... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Randy V
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! We are glad you enjoyed your stay here & hope that you & your family had a wonderful wedding celebration together. We appreciate you sharing your experience so that others may have the knowledge for future stays! We hope you will consider us in the future. Have a wonderful day! Thank you, Jennifer More 

Watkinsville, Georgia
2 reviews
3 of 5 stars Reviewed 2 weeks ago

I've stayed in nicer Hilton Garden Inn. Limited number of hotels in the area and I think they know it. Banquet food was below average. Rooms have a musty smell and there is very limited shuttle transportation to airport. Make sure you call ahead for arrival and departure times if you want to use their shuttle.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank William N
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! I hope that our previous communications have regained your confidence in the Hilton brand & our commitment to improve. We hope that you will consider us in the future. Have a wonderful day! Thank you, Jennifer More 

Miami
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Wife and I stayed at this hotel in July 2013 and again in June 2015. It is very clean, quiet and comfortable and has a decent restaurant, especially for breakfast. It is conveniently located off I-80 on the northwest side of Des Moines.

Helpful?
Thank JJMANDGVM
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review & your return business! I hope that your trip to the area was a success for you! We are glad to have been a part of your travels & hope that you will consider us again in the future. Have a great day! Thank you, Jennifer More 

Waukesha
1 review
4 of 5 stars Reviewed 3 weeks ago

We will stay again. There did not seem to be enough wait staff at breakfast. Service was slow. Food was average. Not many healthy choices. Bed was great and we enjoy the fact that we can walk next door to a restaurant

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank pambR9760BL
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! I appreciate your feedback & business! I hope that your trip to the area was a success for you! I comments in regards to our breakfast are valued & we will work to make our processes & service in there better for the future. We hope you will consider us on your future travels... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at this hotel at as part of a large conference. The rooms were fine, but the hotel staff was not accommodating. I needed a shuttle to the airport and, even as a Hilton Honors member, the hotel was unable to accommodate me, despite the fact that they have a vehicle and driver on duty. The hotel also had... More 

Helpful?
Thank Cathy C
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review of your stay with us. I hope that your conference was a success for you! I am very sorry for your guest experience here. Please feel free to contact me so that I may address the issues you experienced & make them right for you. I will look forward to hearing from you. Have... More 

Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was exceptionally clean and the service was great. They have Kuerig's in the room and free coffee, juices, and pastries in the lobby. The area was very nice and there were plenty of restaurants, shopping, etc. in the area.

Helpful?
Thank charpotts
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! I am glad you had a nice stay with us. I hope your travels were a success for you as well! We hope you will consider us on a future visit. Enjoy your day! Thank you, Jennifer More 

Des Moines, Iowa
1 review
4 of 5 stars Reviewed 4 weeks ago

Stay was great and staff very polite. Pool was only 4 feet deep but the hot tub made up for that. Everything was clean and accessible. Would stay again if they replaced the beds. Food was adequate for breakfast.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank dianneh728
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! We are glad you enjoyed your stay with us. I hope you enjoyed a wonderful time in the area! We will be replacing our beds this fall when we begin complete room remodels in October. We hope you will consider us on your future travels. Have a great week! Thank you, Jennifer More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning

Additional Information about Hilton Garden Inn Des Moines/Urbandale

Address: 8600 Northpark Drive, Urbandale, IA 50322
Location: United States > Iowa > Urbandale
Price Range: $109 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Des Moines/Urbandale 3*
Number of rooms: 148
Reservation Options:
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Also Known As:
Hilton Garden Inn Des Moines/Urbandale Hotel Urbandale
Hilton Garden Inn Urbandale
Hilton Urbandale
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