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The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel

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119 West Mississippi Drive, Muscatine, IA 52761
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (59)
Room & Suite (51)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 09/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel
Updated 09/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 8 hotels in Muscatine
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
As rare as a pearl found in a Mississippi River clam, The The Merrill Hotel, Muscatine, a Tribute Portfolio Hotel is a 4 Diamond luxury boutique hotel in downtown Muscatine, Iowa. The Merrill Hotel is a proud member of the International Association of Conference Centers - the only IACC certified hotel in the state of Iowa. 122 guest rooms and suites delight guests with thoughtful details. Linger in the restaurant, lounge, and Maxwell's on the green. Rejuvenate in the fitness center or heated indoor saltwater pool, and blaze your trail with complimentary wi-fi and 24-hour business center. Named in honor of a true maverick, Stanley Merrill Howe, The Merrill is courageous and progressive. We will always lead the way in Muscatine’s renaissance. Our ideas and leadership in design, service, and hospitality are attractive to creatives and captains of industry alike. Sweeping Mississippi River views and Mark Twain sunsets await at The Merrill. Our picturesque venue with over 12,700 square feet of flexible and intimate event space is perfect for creatives and captains of industry alike. With sophisticated interiors, curated art collection, and artful cuisine, your event will be sensorial, creative and inventive at The Merrill. From Muscatine native Executive Chef Tessa Crookshanks, the Maxwell on the River's at the Merrill menu is poised to please. With an emphasis on fresh, local and sustainable fare, the Modern American menu will showcase the finest in Muscatine dining in the heart of downtown. Sweeping Mississippi river views compliment breakfast, lunch, dinner, or happy hour. Situated in Muscatine's historic downtown district, let the charm of the riverfront inspire and rejuvenate you. Soak in the sunrise at Riverside Park, explore a museum, or spend the day shopping in quaint shops. The Merrill immerses guests in a genuinely unique Iowan experience. A true Muscatine experience melded with comfortable luxury, The Merrill invites and inspires travelers to experience the magic of the Mississippi!
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Room & Suite (51)51
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Aerobics offsite
Archery offsite
Kids stay free
Valet parking
Wifi
Pool / beach towels
Swimming pool toys
Indoor pool
Heated pool
Saltwater pool
Shallow end in pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast in the room
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Bowling offsite
Canoeing offsite
Patio
Raquetball offsite
Table tennis
Tennis court offsite
Walking tours
Water park offsite
Children's playground
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun umbrellas
Doorperson
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Bathrobes
Desk
Dining area
Fireplace
Housekeeping
Interconnected rooms available
Room service
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Minibar
Refrigerator
Kitchenware
Flatscreen TV
iPod docking station
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
Languages Spoken
English
Hotel links
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289Reviews1Q+A31Room tips
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Popular mentions
Brad S wrote a review Sep 27
5 contributions1 helpful vote
My wife and I decided to have our wedding reception at the Merrill and it was fantastic! Lisa from the Merrill was our wedding coordinator and she was great to work with! Due to the pandemic we had to move our date and jumble rooms along with other details. Lisa was so helpful all the way through the process! The Merrill facility is top knotch! Everything from the food to the service and accommodations was class act. We had the Chairman's Suite, which was spacious and well furnished with great views. Justin was the event coordinator. He went above and beyond to make sure we had everything we needed, even when it was very unique to our event. He met with us several times to make sure things straightened out! We highly recommend this facility for anyone looking for a wedding venue, reception venue, or even a weekend getaway! Thank you for the great experience and memories! And special thanks to Lisa and Justin for a your effort!
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Date of stay: September 2020Trip type: Traveled as a couple
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Beth B wrote a review Sep 20
Kinross, Iowa6 contributions
I have become a regular here. One feels at home the minute they walk in. I was nervous at first due to COVID-19, but hand sanitizers were everywhere and masks by the main entrance. The spectacular location will give guests the opportunity to view the river and trails. Thank you and miss you everyone!!
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Date of stay: August 2020Trip type: Traveled solo
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Response from Brett Waliczek, Marketing at The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel
Responded 1 week ago
Greetings from Muscatine. Thank you so much for choosing The Merrill Hotel and we are so excited to hear that you feel at home when you are here. Thank is one of our goals to make each and every guest feel comfortable to stay here with all of our COVID-19 procedures in place. We are glad to hear that you enjoy our location on the great Mississippi River and that you have enjoyed the expansive trail system along the river. We look forward to welcoming you back to The Merrill when you are in Muscatine. If there is anything else that we can help you with please let us know. Brett Waliczek Director of Sales and Marketing brett.waliczek@marriott.com
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Lexie H wrote a review Sep 16
Wilton, Iowa1 contribution1 helpful vote
I had spoken to a man over the phone about prices (I think his name was Brad or Brett, something like that). I am familiar with pricing and immediately knew I was being overcharged. He was high balling every price and was quite rude about it when I was skeptical of these outrageous prices. I really wanted to stay here because it is a beautiful hotel and I have worked spoken with some other event staff who are friendly and very professional. It is very apparent that staff relationships and customer service are not a priority of his. Great environment and amazing food, but do not think I will be back.
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Date of stay: August 2020
1 Helpful vote
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Response from Brett Waliczek, Marketing at The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel
Responded 1 week ago
Mr. Fleming, I want to thank you for taking the time to provide such valuable feedback as I am always looking for ways to improve. I am disheartened that your recent interaction with me was less than ideal and offer my sincerest apologies. I would love to hear any additional information you may offer, so please feel free to contact me directly at any time. Brett Waliczek Director of Sales and Marketing 563.770.7011
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LuvToTravel0899 wrote a review Sep 12
Owatonna, MN313 contributions127 helpful votes
First, if you are at all concerned about Covid-19 stay in a Hilton or Marriott. That being said this particular Marriott takes "clean and sanitary" to a whole new level. It far outdistanced any Hilton we have stayed in and we are Diamond with Hilton so we have stayed in quite a few. Hand sanitizers everywhere. They were in the elevators, outside the elevators, in the lobby...literally everywhere. Second, I will have to acknowledge Mr. Belfield the General Manager as he has assembled quite the team of workers. First impressions are everything and we got a great one from the person checking us in at the front desk. It didn't stop there...help with luggage, in room dining, housekeeping. If you are reading this my suggestion is that you don't forget to tip the housekeeping staff as they work hard and do a terrific job. We were here for three days on a short get away and plan to return in the future. We will stay at the Merrill Hotel. As I said it was "perfect".
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Date of stay: September 2020
Value
Location
Service
Room Tip: Choose an upper floor with a river view. The river view is well worth it.
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Response from Brett Waliczek, Marketing at The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel
Responded 2 weeks ago
Thank you very much for taking the time to broadcast such positive accolades about your recent getaway. We hope you are well rested from your mini-vacation and hope that you continue to stay safe and healthy. We so appreciate your kind words about your varied experiences here and the fact that the two of you so enjoyed yourselves, which makes us all very happy. Thank you for also highlighting the fact that we continue to pay a lot of attention and have a lot of protocols in place in keeping the hotel COVID Free while providing for an unrestrained vacation for our guests. Your comments about our Marriott Tribute Portfolio brand and all of our Associates make us feel very proud and we certainly recognize the depth of your compliment by recognizing us this way. All the best and we look forward to your return to Muscatine and The Merrill Hotel.
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Michaela J wrote a review Sep 8
1 contribution
Only because I couldn’t give them 0 stars....Nice hotel but horrible customer service from management. A coworker and I chose this hotel while on an essential assignment in Iowa. We thought we found a gem until my coworker’s card was repeatedly charged totally close to, if not over, $3000(even after the reservation was equally paid for in full at check in). For inconvenience, there was a refund issued for 4 days at the rate of $69/night. Upon check out, the front desk clerk told me how much the refund would be and gave me a receipt which reflected that same amount. You would think since the reservation was paid for equally between the two of us (on two separate credit cards) that it would be only right to issue the refund that way. Nope, the general manager as well as the finance lady (I believe her name was Les) told me because my card was not inconvenienced (overcharged repeatedly) then I was not due a refund. I could see if there was a refund issued for my coworker’s portion of the $69/night rate. That would be completely understandable... but she was refunded money she did not even pay. I have worked in finance for a government agency for over 15 years, and the checks and balances part of this situation just does not add up! The finance lady told me I need to get my refund from my coworker and she also coached the GM to say the same (as I heard her telling him what to say while speaking to me). I told them both that my dealings was not with my coworker but the hotel because they are the ones I paid. The GM, began to raise his voice and straight up told my I was not getting any money and if he paid her too much money then that’s his fault, but I was not getting a refund. Professional for a GM huh? This is sad because it’s a beautiful hotel, with an amazing view.... but someone in the management chain of command is definitely taking this company downhill. Never in my life have I heard a GM speak to a customer the way he did. This hotel basically handed money that was due to me, to another customer, and told me to go get my money from them.... please make this make sense to me!!!
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Date of stay: August 2020Trip type: Traveled on business
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Response from Brett Waliczek, Marketing at The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel
Responded 2 weeks ago
Dear Michaela, Thank you for taking the time to share your feedback from your recent stay. Management has reached out to you directly to address and follow up with your concerns. Let us know if there is anything else we can assist you with. Brett
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PRICE RANGE
$120 - $182 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIowaMuscatine
NUMBER OF ROOMS
122
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Frequently Asked Questions about The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel
Which popular attractions are close to The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel?
Nearby attractions include National Pearl Button Museum (0.08 miles), Missipi Brew (0.08 miles), and The Junk Asylum (0.09 miles).
What are some of the property amenities at The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel?
Yes, free parking, street parking, and valet parking are available to guests.
What are some restaurants close to The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel?
Conveniently located restaurants include Salvatore's by Papa Reno Italian Restaurant, Boonie's On the Avenue, and Elly's Tea and Coffee.
Are there opportunities to exercise at The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel located near the city center?
Yes, it is 0.2 miles away from the center of Muscatine.
Are any cleaning services offered at The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel?
Many travelers enjoy visiting Pine Creek Grist Mill (9.7 miles).