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BEST WESTERN Regency Inn

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135 Reviews from our TripAdvisor Community

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Showing 135: English reviews
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Clear Lake, Iowa
Reviewed 1 week ago

Nice motel. Clean. Friendly staff. Needs some updating to the rooms. I had to take the coffee pot off the microwave that was stacked on the fridge, and set it on the floor and then unplug a lamp to plug in and make coffee. But on the plus side, it had a micro, coffee maker, and fridge! We book the...

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Helpful?
Thank maggiemae58
Richard H, General Manager at BEST WESTERN Regency Inn, responded to this review

Thank you for taking the time to review our hotel! We appreciate the kind words and will do our best to make sure we keep the room updated. Love hosting your group and we look forward to hosting you again in 2017!

Marshalltown, Iowa
Reviewed November 20, 2016

I had a family member coming into town for a couple days so I rented two rooms here instead of her usual hotel. While the breakfast selections are nice the temp of the food is not maintained at all. The food is luke warm at best and the eggs have water in the bottom of the pan and only one...

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Helpful?
Thank Karenm014
Mike P, Guest Relations Manager at BEST WESTERN Regency Inn, responded to this review

Dear Karenm014, Thank you for taking the time to write this review and share your experience. I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to...

Osceola, United States
Reviewed October 20, 2016

With the bedbug infestation and the problem of not able to see the bottom of the pool (grate). I was obligated to not stay at this hotel and had to change hotels. Manger did assist us in moving hotels.

Review collected in partnership with Best Western
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Helpful?
Thank Jessica C
Richard H, General Manager at BEST WESTERN Regency Inn, responded to this review

Ms Conley: We apologize for your experience at our hotel. We have taken the steps needed to remedy the situation. We enjoyed hosting the health group you are with we are happy to report no other complaints on both issues you had brought up.

Omaha, United States
Reviewed October 14, 2016

One of the best free breakfast buffets that I have had in quite some time, and, the room was very nice. Also, the staff is very nice, and, very willing to make sure that you are satisfied with your stay. I will definetly stay here again!

Review collected in partnership with Best Western
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Helpful?
Thank John F
Richard H, General Manager at BEST WESTERN Regency Inn, responded to this review

Thank you for your nice comments! We look forward to your next visit with us!

Hampshire Il, United States
Reviewed October 10, 2016

My son and I had a Great stay at this Hotel. was there for the Verb Classic MX race. Room was very nice, food at the Restaurant was good and the Service at hotel and restaurant were good no complaints.

Review collected in partnership with Best Western
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Helpful?
Thank Rondald H
Richard H, General Manager at BEST WESTERN Regency Inn, responded to this review

So nice to hear everything went well for you! We look forward to your next visit!

Saint Louis, Missouri
Reviewed October 2, 2016 via mobile

The rooms are comfortable and clean. Nothing fancy, but very adequate. A large hotel with conference center. Gas & Fast food is close if you need a fill up or quick snack. This hotel was able to accommodate our group of 50 students traveling Iowa, while at the same time having a wedding party and a conference.

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Helpful?
Thank Justin G
Richard H, General Manager at BEST WESTERN Regency Inn, responded to this review

It was great having you stay with us! We hope you stop again if you are ever in the area!

Reviewed September 27, 2016

So we get into our room which was two queen beds, my 18 month son starts playing on the bed we weren't going to sleep, then my wife sat on the edge of it and the whole bed flipped up. I looked under to find out one part of the bed was being held by a cinder block. That's right...

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Helpful?
Thank Tim C
Richard H, General Manager at BEST WESTERN Regency Inn, responded to this review

I am so sorry about your experience. It has been corrected. I hope you will try us again. I can assure you, your stay will be a more pleasant experience

Colo, United States
Reviewed September 12, 2016

Great hotel with many amenities. Pool was large enough for a number of people. Lounge and restaurant was a convenient feature. Hotel staff was friendly and helpful upon check in. Free buffet style breakfast was offered.

Review collected in partnership with Best Western
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Helpful?
Thank Christin B
Richard H, General Manager at BEST WESTERN Regency Inn, responded to this review

Thank you for your kind words. I will pass this on to our staff! Please try us again if you are in the area!

London, United Kingdom
Reviewed September 10, 2016

An older style hotel whose clients seemed to be mainly workers in pick-up trucks. But it was fine for me for a one night stopover. My room was comfortable and clean. Although served in a no-frills room the breakfast buffet was excellent with a range of hot items. The biggest disappointment was the hotel restaurant where service was so rude...

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Helpful?
Thank PSKT
Richard H, General Manager at BEST WESTERN Regency Inn, responded to this review

I apologize for your experience with us in September! I can assure you, we have worked with our staff and urge you to try us again!

Oconomowoc, Wisconsin
Reviewed September 8, 2016

WIFI needs work (intermittent and slow when working) as do some of the facilities (soap dish in tub hanging by caulk alone in room 105) Nonetheless, this older hotel is fairly well kept and the staff is amazing. Not sure I have been interacted by so many hotel staff in a long time. They love their facility; and I was...

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Helpful?
Thank JFSoccerCoach
Richard H, General Manager at BEST WESTERN Regency Inn, responded to this review

Thank you for your kind words about our staff and for letting us know about any issues you encountered. Please stay with us again!

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Great location...great service...great staff...great rates...and all of this under one roof! The staff at the BEST WESTERN Regency Inn invites you to your home away from home.Our great location with easy on/off access to the freeway is only the beginning. While that certainly is a wonderful feature, you'll also enjoy the outstanding service and upgraded amenities.Our restaurant is one of the finest in town. All taste buds are welcome at this American style casual dining restaurant which features; steaks and chops, pastas, burgers, salads, sandwiches, a variety of popular wings, our famous Peetza Pie and a wide selection of ice cold brews!!We are proud to be the largest conference center in the area. Your conference will be personally attended to by one of our seasoned professionals who will make sure all of your needs are met. Our conference facilities are set to handle any meeting and any size.We're looking forward to servicing your needs!! ... more   less 

Additional Information about BEST WESTERN Regency Inn

Address: 3303 South Center Street, Marshalltown, IA 50158
Location: United States > Iowa > Marshalltown
Price Range: $99 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Regency Inn 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Best Western Marshalltown
Marshalltown Best Western
BEST WESTERN Regency Inn Marshalltown, Iowa
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Regency Inn staff and other travelers.
2 questions
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Questions? Get answers from BEST WESTERN Regency Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pool side rooms are nice!”
 of 5 bubbles maggiemae58, 1 week ago | Read review
“First floor is better if you do not want to climb stairs to the second floor.”
 of 5 bubbles NHethel, Jun 21, 2015 | Read review
“Stay on the lower level, close to door and pool and less noise.”
 of 5 bubbles katieb332, Jan 27, 2015 | Read review
“Select a ground floor room, as there is no elevator.”
 of 5 bubbles LOSAreaRep, Dec 2, 2014 | Read review
“Hotel has no elevator so if you don't like carrying suitcases up steps, ask for first floor room”
 of 5 bubbles TerMar1981, Jun 7, 2013 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question