We traveled to this resort 26 years ago and it sounds like nothing has changed at all, the food was inedible and the elevator was broken then too! Everyone on the bus broke into applause when we left.
We stayed 2 nights here recently as part of a TripaDeal tour which spent about 2 weeks in Cuba. Simply avoid this place if possible. It would rate maybe 1-2 stars at best for most categories. Barely 1 star for cleanliness. Maybe 3+ stars for its location on a lovely beach and a nice pool area. Although a relaxing swim in the pool can be shattered by relentless doof-doof music. Maybe I’m just old or picked a bad time. General cleanliness of the grounds is terrible. Rubbish and building materials seemed to have been laying around for a long time. Common complaints in our tour group of nearly 40 were similar ie. poor toilet flushing, cold showers etc. To top it off my wife used our room toilet only minutes before our bus was leaving....only to be locked in by a jammed lock. Maintenance men literally had to smash the lock to pieces with hammer and chisel to get her out. Maybe a one-off but reflects a poor standard of maintenance. This place needs a major overhaul ASAP.…
Recently stayed here while on a Trip A Deal tour, I don’t think I’ve stayed in a worse hotel. No hot water in our room, torn curtain that didn’t close, an air conditioner that had to be unplugged in order to turn it off and at least 5 cats wandering around the restaurant, if the cats aren’t a put off there’s plenty of flies too not to mention an odd cockroach on the pancake area. If you want to sit by the pool, good luck finding a lounge without bird poo on it. As per the title, avoid this place, there are better places that won’t detract from your visit to this area. The fact that Trip A Deal put us up here has put us off using them again.
This is the first time I have ever written a review of anything in my life. I am very easy to please, and have lived in third world countries for most of my life. I grew up in Africa and India, and am very accustomed to non luxurious travel conditions. However, my stay at Ancon was horrendous. First, when I opened the door to my room the stench was unbearable. It smelled moldy, musty, and like something was rotting. The offered blankets smelled like body odor, and there were hairs and stains in the bed, including yellow stains on the towels. But that was okay, and I thought I would enjoy my stay regardless. I was wrong. Then, I went to get dinner from the buffet (which was the only place where food was available) after a long day of traveling, and I literally could not eat a single thing in there, and the kids and I am not picky at all. The smell in the buffet is indescribable. It smelled like either rotting garbage, fecal matter, or both. We spent the whole trip trying to decide which one. We decided to get a taxi to Trinidad for dinner instead, but after asking the front desk to help us get one and waiting for 90 minutes, no taxi arrived, and we cancelled it, only to find out it was never called in the first place. We skipped dinner that night. We woke up early to be the first at the buffet to get it when it was fresh and clean, but after tasting one bite of their eggs with rotten cheese, we skipped breakfast too. My children and I did not eat for 36 hours. My underage children went to the bar for water, but were told that the only drinks available were alcoholic beverages or dirty tap water. The toilets also don’t flush. The last 24 hours our showers were cold. The sheets are too small for the beds and reveal green and red stains on a bare mattress beneath them. We took a five hour cab ride to get there, paid for a non refundable week, and still left after one day on a five hour cab ride back to Havana. We’re in Havana, and appreciating the little things (food, water, toilets, sleep). We laugh about Ancon constantly. DO NOT IGNORE THE BAD REVIEWS. THEY ARE ALL TRUE. You would have to pay me a lot of money to go back there. (A photo is attached below of the dessert section from the buffet. I still don’t know what that was.)…
Hotel is basic Cuban standard as well as food. Room was large but old. Airconditioner worked well. Three hour bus journey from Santa Clara airport remote roads. Not much going on in this hotel. Nightly show which is ok. Coffee bar. All bars shutdown at 10pm. The beach is the best part. Very natural clean and beautiful sunsets and sunrises. There is a bus that stops outside which will take you to Trinidad for 5 Cuban peso. Kind of strange it is a double decker sighting seeing bus but there is no one talking about the area. It drops you off on a street in Trinidad with no announcement. None of us did not know what to do or if we were there. I went to this part of Cuba as I wanted to see something different and less commercial. I would recommend for a more cultured quiet vacation without expectations off night life. The hotel staff I found were generally very nice but there seemed to be a lack off energy at this place. Feel it could really do with more enthusiasm and upbeat to bring people in.…
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