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I have stayed at a number of Townplace Suites and usually have had no issues at any of them. My only complaints here are that the carpet was extremely worn and torn in a few places and not real clean. The bathroom was much smaller...More
Thank Douglas S
Response from FHGdmt, Front Office Manager at TownePlace Suites Des Moines UrbandaleResponded 3 weeks ago
Dear Douglas S,
Thank you for taking the time to review our hotel. We are very pleased that you found our staff to be very friendly as we take great pride in serving our guests. We are very sorry that you found your room's carpet...More
For 79 dollars my husband, 2 dogs and I had a great stay in Johnston/Urbandale. We did not know we would be getting a mini kitchen, plus 2 large closets and the best breakfast ever in a cozy room. Lots of nice touches and helpful...More
Response from FHGdmt, General Manager at TownePlace Suites Des Moines UrbandaleResponded 4 weeks ago
Thank you for the great 5 STAR review of your recent experience with our TownePlace Suites. We are thrilled that you enjoyed so many aspects of your room and our hotel facilities and amenities. We hope that you will come back and see...More
My mom was in hospice for an extended period of time and the front desk staff went above and beyond to make sure we were comfortable and had a good rate, plus I was able to have my dog stay with us. Selena and Lindsey...More
Thank Kathryn M
Response from FHGdmt, General Manager at TownePlace Suites Des Moines UrbandaleResponded December 4, 2017
Hello Kathryn M,
Thank you very much for the nice review on TripAdvisor. We certainly appreciate you taking the time to tell others of your pleasant experience with our staff and hotel. It warms our hearts when we read that we can make a difference...More
One night stay for a football game in Ames. About 40 minute drive on the highway . Good customer service as I was able to check in at 1:30pm . Odd location of elevator away from lobby but all was great . I would select...More
Response from FHGdmt, General Manager at TownePlace Suites Des Moines UrbandaleResponded October 30, 2017
Thank you for taking the time to tell us about your recent experience with our TownePlace Suites and the great 4 STAR review! We appreciate your loyalty to our hotel and look forward to seeing you again soon.
We are originally from the Des Moines area and usually stay with family when in town. For Christmas 2016 additional relatives were visiting and we opted to stay in a hotel in order to preserve personal space and sanity.
We selected this hotel because it...More
Response from FHGdmt, Front Office Manager at TownePlace Suites Des Moines UrbandaleResponded September 27, 2017
Thank you so much for your 4 Star Trip Advisor Review! We are happy to hear that you enjoyed your stay and was able to take care of your pet's needs at our pet friendly hotel.
We hope that if you are visiting your...More