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AmericInn Hotel & Suites Johnston

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AmericInn Hotel & Suites Johnston
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179 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Fond du Lac, Wisconsin
Reviewed 6 days ago NEW

I have been staying here every time I come to the Des Moines area since 2010. I have never had a bad experience. The staff has always been very accommodating and helpful. I strongly recommend this hotel to anyone looking for comfort, value and a sense of home

Review collected in partnership with AmericInn Hotels and Suites
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Helpful?
Thank 51MarkE51
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you so much for your gracious comments. I am very pleased that we can give you a home away from home. Thank you for your continued patronage, we look forward to see you again on your next visit

Shakopee, Minnesota
Reviewed 2 weeks ago

The service of Melissa at the front desk was excellent. Melissa was helpful gave tips on places to eat in the area. The room was outstanding clean and could not ask for more. I would recommend this motel to all my friends and family. In addition when I'm back in the area I would stay with them.

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Helpful?
Thank millersusan64
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your experience with our office and we truly appreciate your feedback. On behalf of our hotel staff I am writing to let you know how delighted we were to receive your kind words of praise. We accommodate many guests each...

Tulsa, Oklahoma
Reviewed 2 weeks ago

We had a good stay at a great rate at AmericInn. Keon helped my wife book a room over the phone and spent a considerable amount of time ensuring we got the best rate possible. He was there when we arrived and continued his courteous, professional service. I was impressed with his kindness and patience in dealing with us and...

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Helpful?
Thank John A
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your positive experience with our office and we truly appreciate your feedback. Your comments on our performance were very generous and will be passed on to the appropriate staff members. It’s always gratifying to know that our efforts were effective...

Reviewed 3 weeks ago

The accommodations were nice, the location is great and the entire staff is friendly and helpful. The young lady named Brooklyn, who was working the front desk and greeted us, had a very pretty and contagious smile. She was extremely friendly, pleasant, went out of her way to make sure everything was satisfactory for us when we checked in. She...

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Helpful?
Thank Earl P
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Earl, It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your experience with our office and we truly appreciate your feedback. On behalf of our hotel staff I am writing to let you know how delighted we were to receive your kind words of praise. Your comments on our...

Reviewed 4 weeks ago

This place rocks! Brooklyn helped us from start to finish during a difficult time for our family. She even helped explain how debit cards work, showing me what all the charges mean. She deserves a raise and promotion....will always stay here!!!

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Helpful?
Thank Tom M
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your positive experience with our office and we truly appreciate your feedback. Your comments on our performance were very generous and will be passed on to the appropriate staff members. It’s always gratifying to know that our efforts were effective...

Reviewed 4 weeks ago via mobile

Very friendly and helpful service while there just to use the swimming pool while in town visiting family. Brian and Linda were great! I'm an elite member and was glad to use the pool. Like staying at AmericInn as it is reasonable and has a nice breakfast.

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Helpful?
Thank CubbyWi
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for visiting the hotel. I am pleased that the staff took great care of you . Looking forward to seeing you again in the future

Ledyard, Connecticut
Reviewed December 12, 2016

Brooklyn and brian are very helpful at the counter and always ask if is ok in my room . I had a TV question the last time I stayed here an Brooklyn helped me right away. There are other places to stay in the area but I always check here first.

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Helpful?
Thank terryblome
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for being a valued customers. We are pleased that we can be a home away from home while you are here. Looking forward to your next trip

Albany, Missouri
Reviewed December 11, 2016

We stayed at the Americinn this past weekend in Johnston because of a family get together. Staff at the desk check in was polite but did not understand my husband's humor. Check out was made less painful by Keon who joked and commiserated with an old lady nursing a bit of a headache after doing a brew-pub crawl the previous...

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Helpful?
Thank koneal2015
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your positive experience with our office and we truly appreciate your feedback. Your comments on our performance were very generous and will be passed on to the appropriate staff members. It’s always gratifying to know that our efforts were effective...

Reviewed December 9, 2016 via mobile

Our stay was wonderful. Service was always courteous, professional and and a pleasure. Melissa (checked us in) was so accommodating and helpful I will return to this AmericInn next time we return to Johnston. Traveling can be stressful but she put a smile our grumpy faces!!! Thank you.

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Helpful?
Thank Barbara M
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your experience with our office and we truly appreciate your feedback. On behalf of our hotel staff I am writing to let you know how delighted we were to receive your kind words of praise. We accommodate many guests each...

Remsen, New York
Reviewed November 27, 2016

The lobby staff were very polite and got us to our room quickly. The pool area was noisy and hard to have a conversation. One of our group said that they could hear the rest of us talking from their poolside windowed room. We had a king size suite and the room was very clean, but the room was small...

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Helpful?
Thank Bepper0110
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I am sorry for your inconveniences during your stay. I appreciate you taking the time to write a review on our hotel. Thank you for your gracious words about the staff. I hope you will give us another chance next time you are in the Des Moines area. We will make sure that you are not by the pool.

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
The upgraded rooms at the AmericInn Johnston include updated furnishings, room decor, 32" flat screen TVs and cozy Serta(R) Perfect Sleeper beds. The AmericInn Johnston hotel is conveniently located just off Interstates I-80 and I-35 on the outskirts of Des Moines and right on the border of Urbandale, Iowa. Visitors can explore our neighboring cities and attractions like the Buccaneer Ice Arena and Metro Ice Arena in Urbandale or the Waveland Golf Course in Clive. In nearby Altoona, gaming enthusiasts can visit the Prairie Meadows Race Track and Casino. We have a nice bike trail conveniently located behind the hotel, great for biking or just a quiet relaxing walk. Free parking; lot can house RV's, Semi's, Truck and Trailers and buses ... more   less 

Additional Information about AmericInn Hotel & Suites Johnston

Address: 5050 Merle Hay Road, Johnston, IA 50131
Location: United States > Iowa > Johnston
Price Range: $89 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — AmericInn Hotel & Suites Johnston 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Inn Johnston
Johnston Best Inn
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Questions & Answers

Here's what travelers have asked, with answers from AmericInn Hotel & Suites Johnston staff and other travelers.
1 question
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Lincoln, Nebraska
over a year ago

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Questions? Get answers from AmericInn Hotel & Suites Johnston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“all rooms I have stayed in are very nice”
 of 5 bubbles terryblome, Dec 12, 2016 | Read review
“Don't stay in a room that has a window facing the pool.”
 of 5 bubbles Bepper0110, Nov 27, 2016 | Read review
“no elevators”
 of 5 bubbles cherylcarruthers1, Nov 17, 2016 | Read review
“We had a room which was next to the lobby. Was afraid it would be loud but it wasn't.”
 of 5 bubbles garvaisk, Aug 28, 2016 | Read review
“If you're a light sleeper, ask far a room away from I-80.”
 of 5 bubbles markm291, Aug 23, 2016 | Read review
5 of 5
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