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AmericInn Hotel & Suites Johnston

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AmericInn Hotel & Suites Johnston
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170 Reviews from our TripAdvisor Community

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Showing 170: English reviews
Remsen, New York
Reviewed 1 week ago

The lobby staff were very polite and got us to our room quickly. The pool area was noisy and hard to have a conversation. One of our group said that they could hear the rest of us talking from their poolside windowed room. We had a king size suite and the room was very clean, but the room was small...

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Helpful?
Thank Bepper0110
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

I am sorry for your inconveniences during your stay. I appreciate you taking the time to write a review on our hotel. Thank you for your gracious words about the staff. I hope you will give us another chance next time you are in the Des Moines area. We will make sure that you are not by the pool.

Reviewed 1 week ago via mobile

We stayed at the AmericInn in Johnston last weekend and it was fantastic. The rooms were nice, clean, the pool was large, clean and warm! We also rented a meeting room for our kids swim birthday party and they gave us the room right next to the meeting room, which was great and so convenient for going back and forth....

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Helpful?
Thank jessahawki
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your positive experience with our office and we truly appreciate your feedback. Your comments on our performance were very generous and will be passed on to the appropriate staff members. It’s always gratifying to know that our efforts were effective...

Reviewed 3 weeks ago via mobile

Melissa was very courteous and helpful. Our room was clean and housekeeping kept up on throwing the trash out and keeping toiletriest stocked. Breakfast was delightful. Warm and wide variety. Eggs, cerael, waffles, biscuits and gravy

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Helpful?
Thank Michelle H
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your experience with our office and we truly appreciate your feedback. On behalf of our hotel staff I am writing to let you know how delighted we were to receive your kind words of praise. We accommodate many guests each...

Marshalltown, Iowa
Reviewed 3 weeks ago

Both Melissa at front desk and David at breakfast were helpful and polite. Melissa made sure I got my elite welcome bag and upgraded my room. David helped me with the Internet access and local TV stations.

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Helpful?
Thank cherylcarruthers1
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your experience with our office and we truly appreciate your feedback. On behalf of our hotel staff I am writing to let you know how delighted we were to receive your kind words of praise. We accommodate many guests each...

Reviewed 3 weeks ago via mobile

Linda was very nice and helpful this morning when my boyfriend and I came down from breakfast! She made our stay more enjoyable!our room was comfortable and we enjoyed our stay at AmericInn and we will be back!

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Helpful?
Thank Lauren N
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your positive experience with our office and we truly appreciate your feedback. Your comments on our performance were very generous and will be passed on to the appropriate staff members. It’s always gratifying to know that our efforts were effective...

Johnston, Iowa
Reviewed 5 weeks ago

Omg the staff there at the AmericInn were fantastic i would definitely recommend my friends and family to stay there. Brooklyn, Brian and I guess keon lol but they were very patient with my son which he also loved them as well. Keep up the work guys, you made my stay very very comfortable!!!! I'll will be back for sure.

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Helpful?
Thank meadkatrina
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your experience with our office and we truly appreciate your feedback. On behalf of our hotel staff I am writing to let you know how delighted we were to receive your kind words of praise. We accommodate many guests each...

Saint Louis, Missouri
Reviewed November 2, 2016

I stay at this hotel many times a year and take advantage of the frequent stayer program. As such, from time to time, it helps to have someone local to the hotel who is very familiar with the program and willing to help with details. Brooklynn, one of the managers, is such a person. She is always willing to help...

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Helpful?
Thank Mike M
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your positive experience with our office and we truly appreciate your feedback. Your comments on our performance were very generous and will be passed on to the appropriate staff members. It’s always gratifying to know that our efforts were effective...

Reviewed October 29, 2016

The people running the hotel are great! They take extra care to make sure everything is satisfactory or better! I would like to especially mention Keon, Aree and Linda. They are so friendly and helpful, as well as Brooklyn and Brian. I appreciate their ongoing assistance!

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Helpful?
Thank Jane W
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for awesome review on the hotel and the staff. I am pleased that they meet your expectations during your stay. We value you as a guest and appreciate your continued business and loyalty with our hotel. Looking for to your next visit.

Channahon
Reviewed October 17, 2016

We used this hotel for a stay while visiting family. The room was clean. The boys really enjoyed the pool. The staff was helpful when we asked for assistance. The breakfast was good. The only problem was the waffle maker was to hot so you had to watch it in order not to burn them.

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Helpful?
Thank Kathleen H
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

As General Manager, I have the pleasure of reading and sharing all guest comments with staff. It is always nice to be able to share positive reviews from guests. Our staff, whenever possible, attempts to meet guest requests and resolve issues related to those requests. We want our guests to be completely satisfied during their stay.

Reviewed October 16, 2016 via mobile

Had a group reservation for 2 nights, unbeknownst to me American inn only reserved mine out of the group for 1 night. I hung the do not disturb sign out. Late morning they call my phone and ask if I'm checking out, guy on the phone doesn't even say bye, just hangs up. Of course our room keys didn't work...

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Helpful?
Thank ericxyzabc1234
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your survey. I do aplogize for all your inconveniences. I will speak with the front desk to make sure they are getting the correct information when taking reservations. Housekeeping was doing what they are trained to do when they see a do not distrub sign and the room is a due out. I again do apologize for...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The upgraded rooms at the AmericInn Johnston include updated furnishings, room decor, 32" flat screen TVs and cozy Serta(R) Perfect Sleeper beds. The AmericInn Johnston hotel is conveniently located just off Interstates I-80 and I-35 on the outskirts of Des Moines and right on the border of Urbandale, Iowa. Visitors can explore our neighboring cities and attractions like the Buccaneer Ice Arena and Metro Ice Arena in Urbandale or the Waveland Golf Course in Clive. In nearby Altoona, gaming enthusiasts can visit the Prairie Meadows Race Track and Casino. We have a nice bike trail conveniently located behind the hotel, great for biking or just a quiet relaxing walk. Free parking; lot can house RV's, Semi's, Truck and Trailers and buses ... more   less 

Additional Information about AmericInn Hotel & Suites Johnston

Address: 5050 Merle Hay Rd, Johnston, IA 50131-1201
Location: United States > Iowa > Johnston
Price Range: $76 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — AmericInn Hotel & Suites Johnston 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Inn Johnston
Johnston Best Inn
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Questions & Answers

Here's what travelers have asked, with answers from AmericInn Hotel & Suites Johnston staff and other travelers.
1 question
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Lincoln, Nebraska
over a year ago

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Questions? Get answers from AmericInn Hotel & Suites Johnston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't stay in a room that has a window facing the pool.”
 of 5 bubbles Bepper0110, 1 week ago | Read review
“no elevators”
 of 5 bubbles cherylcarruthers1, 3 weeks ago | Read review
“We had a room which was next to the lobby. Was afraid it would be loud but it wasn't.”
 of 5 bubbles garvaisk, Aug 28, 2016 | Read review
“If you're a light sleeper, ask far a room away from I-80.”
 of 5 bubbles markm291, Aug 23, 2016 | Read review
“A very quiet location and quiet room! No one was loud!”
 of 5 bubbles caseys269, Jul 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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