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AmericInn Hotel & Suites Johnston

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AmericInn Hotel & Suites Johnston
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153 Reviews from our TripAdvisor Community

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Showing 153: English reviews
Chicago, Illinois
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Had to go to Des Moines during Iowa state fair week. Boy, do they jack up the prices to take advantage of the tourists! I get "supply and demand" but if you're going to gouge the public, you'd better give them a perfect stay. They failed in that regard. Guest rooms were clean, rooms pretty average. Good mattress, fridge and... More 

Helpful?
Thank Mark M
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

As General Manager, I have the pleasure of reading and sharing all guest comments with staff. It is always nice to be able to share positive reviews from guests. Our staff, whenever possible, attempts to meet guest requests and resolve issues related to those requests. We want our guests to be completely satisfied during their stay. I do want to... More 

Russellville, Arkansas
1 review
4 of 5 stars Reviewed 1 week ago

The complimentary breakfast was excellent. Very Organized, Neat, and there was plenty of food. Linda the hostess was especially friendly and helpful. We didn't arrive to breakfast until 9:45, and we were not rushed to leave by 10:00 when the breakfast was over. We will definitely stay here again.

Helpful?
Thank steinhausens
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

We are pleased that you enjoyed your stay here at the hotel. Thank you for your kind words. I will make sure Linda is aware of the comments you have given her. We looking to see you in the future More 

Dublin, Ireland
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had to switch rooms in the middle of two day stay in a sold out hotel, thanks to Keon at the Front Desk for making sure the transition was seamless and cause zero inconvenience to our tour party. Great work under pressure. Thank you!

Helpful?
Thank PMack19991968
kalpesh2, Front Office Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your positive experience with our office and we truly appreciate your feedback. Your comments on our performance were very generous and will be passed on to the appropriate staff members. It’s always gratifying to know that our efforts were effective... More 

Iowa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoy the variety of items (both hot and cold) available for the complimentary breakfast, and do appreciate the availability to make a cup of coffee in our room! The front desk person (Keon) was very friendly & courteous!

Helpful?
Thank Scott N
kalpesh2, Front Office Manager at AmericInn Hotel & Suites Johnston, responded to this review

It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your experience with our office and we truly appreciate your feedback. On behalf of our hotel staff I am writing to let you know how delighted we were to receive your kind words of praise. We accommodate many guests each... More 

NASHVILLE
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We'll never go back!! Room 1 was "smoke free" yet stunk of living in an ashtray. We complained and then got switched to our second room - room 131 which was better but musty and damp. When we got into bed the sheets felt damp it was so humid. Maybe that explains the mold on the curtains. Very loud hotel... More 

Helpful?
Thank Rob G
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your Stay. Constructive feedback from our guests is crucial in our continued quest to provide unparalleled guest service and impeccably clean lodging accommodations. More 

Fort Dodge
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Disappointing 3 day stay. The room smelled funny, the room keys did not work, no jets in the hot tub, 8 lights out and umbrella broken in pool area. NOT IMPRESSED at all. Will not stay there again. Very sad

Helpful?
Thank Cheryl T
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your candid feedback on the hotel. We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your Stay. We have implemented a better checking process on our room with the housekeepers before our next guest. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

My experience was very good! Melissa was working the front desk! She was very helpful with getting me information that I needed! It was in a very good location and had many things close to the motel that I could do!

Helpful?
Thank Casey S
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your gracious words. I will make sure Melisaa is aware of these comments. I pleased that we were able to meet your expectations. More 

Middleton
1 review
2 of 5 stars Reviewed 4 weeks ago

Cleanliness, items provided in room, front desk capability néed attention. Manager shows up in shorts and tank top. Advertised as handicapped accessible. Spent too much time lifting Walker up and over curbs. Outer security door not working. Food service and maintenance pleasant and did what they could within power structure.

Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Q2001GUsues
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your review . I am very sorry to hear of your inconveniences. I will take care of these issues and speak to the employees working this day. Your feedback is appreciated. I would like to discuss this with further, if you are so inclined. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2016

We use AmericInn whenever we bring in business guests. Clean hotel with reasonable rates in a convenient location right off the interstate. Friendly and helpful staff; Brooklyn and Melissa provide great customer service!

Helpful?
1 Thank Ashlee S
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for your review of our hotel. We value your continued business. It is always nice to hear that the you were taking care of and your expectations met. More 

Johnston, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2016

The hotel is so convenient for all of our business clients. Rates are extremely reasonable. Free break and Wifi are an extreme plus! The front desk staff are amazing! Brooklyn & Melissa are wonderful to work with!

Helpful?
1 Thank SabethaM
kalpesh2, General Manager at AmericInn Hotel & Suites Johnston, responded to this review

Thank you for being a valued guest with our hotel Your comments will be passed on to the appropriate staff. We appreciate your business. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The upgraded rooms at the AmericInn Johnston include updated furnishings, room decor, 32" flat screen TVs and cozy Serta(R) Perfect Sleeper beds. The AmericInn Johnston hotel is conveniently located just off Interstates I-80 and I-35 on the outskirts of Des Moines and right on the border of Urbandale, Iowa. Visitors can explore our neighboring cities and attractions like the Buccaneer Ice Arena and Metro Ice Arena in Urbandale or the Waveland Golf Course in Clive. In nearby Altoona, gaming enthusiasts can visit the Prairie Meadows Race Track and Casino. We have a nice bike trail conveniently located behind the hotel, great for biking or just a quiet relaxing walk. Free parking; lot can house RV's, Semi's, Truck and Trailers and buses ... more   less 

Additional Information about AmericInn Hotel & Suites Johnston

Address: 5050 Merle Hay Rd, Johnston, IA 50131-1201
Location: United States > Iowa > Johnston
Price Range: $72 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — AmericInn Hotel & Suites Johnston 2.5*
Number of rooms: 89
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Also Known As:
Best Inn Johnston
Johnston Best Inn
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