Room is very large. The floor is cement which is hard on the legs. Bed is very comfortable. There is a kitchen area with plates and glasses for prolonged stays. There is a coffee maker with pods but no coffee cups. I looked in the dishwasher thinking perhaps the dishes had been cleaned and I found one coffee cup, very dirty with lipstick marks. I called the front desk three different times and it rang and rang but no one picked up the phone. There is no daily maid service so we went to the front desk to ask for some more towels (after no one answered the phone again). They said someone would be up in a few minutes. No one came. Later that night after coming back from dinner I asked the front desk woman for 2 sets of towels. She handed me one proper set and 2 bath mats! I pointed out that these were bath mats and she seemed irritated. She went somewhere to get more towels and came back with more bath mats saying that there were no more clean towels! So in conclusion the hotel is understaffed and the service is poor. I would not stay here again.…
Value for the money not justified. You have to pay for parking, plumbing was poor, tv did not work initially, ice machine was broken. AC kept coming on. Wouldn’t recommend and will not be returning. Did report first issue which was the tv management and maintenance was not able to help or move us to another room.
Best location in downtown Iowa City. Free parking (by tokens) in adjacent multi-storey city parking facility connected by a footbridge. Great rooms. Indoor connection to the Bread Garden Bakery. Adjacent, reliable sushi/pan-asian restaurant open in the evenings. The only issue during my stay in January 2022 was the shortage of cleaning staff resulting in more than two-day frequency of bathroom updates.
This is not a Tapestry Collection level property. A little run down, but comfortable bed. Not very well laid out. No breakfast offered. Confusing city operated garage with insufficient signage next door. Older TV and office style furniture for room furnishings. The staff is super nice and accommodating. Nothing special to differentiate between a normal Hilton property and this so called Tapestry Collection property. I stay at dozens of Hilton properties every year, Just meh. The front desk people are great!
In town to see our college student when we get the chance. We decided to check out this hotel right in the heart of downtown Iowa City. Not being a game day and the week before finals, we knew there would be some great rooms availble...and there were! We selected a king balcony suite...it was fantastic. We loved the decor and beautiful views. Our dinner was just down the block. We also enjoyed a lovely bread market/coffee in the morning. We will definitely visit again.
The quality of the room was great. The location is also nice. However, there were quite a few negatives. First, we were barely acknowledged when we checked in. The front desk person held a conversation with another employee while they checked us in barely acknowledging our existence. Secondly, there was zero information when we got to the room. Nothing about the TV, room service, amenities, local restaurants, WIFI, etc. I thought that was strange. I spend quite a bit of time in hotels and these are standard. When I went to call down to the front desk the phone didn’t work. So, I went down to the front desk to inquire about more information. I was brushed off with a “we don’t have anything like that. On top of that our room wasn’t completely clean. Normal, I’d inquire about that, but I decided it was a waste of my time at this point, This could be a very nice hotel with improvements in the area of customer service. Until then I would steer clear. …
We enjoyed our stay at this hotel. The rooms were spacious and the kitchenette handy. They have additional kitchen supplies (pots and pans, silverware, etc) available by request. This was helpful. The location was ideal. We did have to pay $15 a day for parking in the ramp but could come and go as many times as needed. We will stay here again.
Great hotel. Staff are very helpful. Nice location. Very bright cheery rooms. Have stayed here several times. Love the environmentally friendly aspect of the hotel. Haven't brought the dog yet. Rooms are quiet.
I have to be honest.. I read the reviews and almost cancelled my reservation! I am a frequent hotel guest and let me tell you this hotel is great!! My room was clean, updated and nice!! The floor to ceiling windows, garden tub with tiled shower were an added bonus. I will stay here again!! Front desk was very helpful as well!!
This is my second review of the Hotel Vetro. My first review was not positive but we decided to try one more time. Unfortunately we were disappointed at the condition of the room. They are desperately in need of renovation. We have been staying there for over ten years and nothing has changed. The lounge chair and futon are stained, the rug frayed, the faux leather chairs are pealing, the blinds on one of the windows was broken the others in poor condition and the bathroom could use a redo. The polished cement floors are great maybe the rugs should be removed and have only the cement floor. The staff was polite but they were young most likely college kids. So I recommend anyone coming to visit Iowa City to stay at the Graduate next door which is newly renovated or the Hilton Garden Inn a block or so away.…
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