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Holiday Inn Des Moines Downtown

Traveler (53)
Room & Suite (38)
Dining (37)

About

#25 of 50 hotels in Des Moines
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Downtown, Des Moines, Iowa. Our convenient downtown location provides the ideal setting for both business and leisure travel. With convenient access to Wells Fargo Arena, Hy-Vee Hall, Veterans Auditorium, Des Moines Civic Center, Iowa State Fairgrounds, and Mercy Hospital, you can not go wrong when you stay at the Holiday Inn Downtown. Located in the heart of Des Moines, we are minutes away from an assortment of entertainment options. Indulge and have a ball at Prairie Meadows Race Track and Casino, Adventureland Park, Blank Park Zoo or the Science Center. Also, exceptional dining and nightlife are just blocks away at the Court Avenue Entertainment District and the trendy Historic East Village. Downtown Des Moines is alive with special events every weekend, and our area shuttle makes navigating downtown a breeze! Relax, it's Holiday Inn. We offer free parking and free Wi-Fi throughout the hotel, an indoor pool, and a complimentary downtown/airport shuttle. If you love classic American cuisine set in a casual but elegant dining atmosphere, then Genevieve's Restaurant and Cityscape Lounge are the place to go. Whether your visit brings you to Des Moines for business or pleasure, allow the Holiday Inn Downtown to be your hotel of choice!
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Property amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Airport transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Golf course
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Suites
Good to know
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307Reviews
5Q+A
68Room tips
Traveler rating
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Popular mentions
Older hotel with smaller rooms. Double beds, not queens. Staff was great, kind and helpful. Location is by the hospital. Across the highway from downtown. Not conducive to walking to downtown/riverfront, but could do it. Breakfast not included, and a bit pricey. Did have a
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Response from IHGService, Guest Relations Manager at Holiday Inn Des Moines Downtown
Responded 2 weeks ago
Hello TriCityDude, I appreciate you staying with us during your tourney. I am sorry you felt the room was outdated and that our rates were not competitive. Your comments will be considered by hotel management in planning future improvements. I know a complimentary breakfast could have helped. I would recommend you take advantage of our bed and breakfast rates good for up to 2 adults to enjoy a discount. Just ask for availability when making your future reservations. We hope you can also dine at the restaurant next time you visit. It's thrilling to hear that you found our staff professional. They are determined to make our guests smile from ear to ear. I hope that your succeeding trips will allow us to provide you a frictionless experience. Thank you for choosing us. All the best, Anna R Case Manager IHGService
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Looked online for free parking and breakfast. Got to hotel and decided to just book at reception. The general manager booked us in and barely spoke to us or looked at us. Paid the same price as online. Room ok. Called down to find out when breakfast ended and received abrupt
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Response from IHGService, Guest Relations Manager at Holiday Inn Des Moines Downtown
Responded 4 weeks ago
Hello 50statesabound, I appreciate you for staying at Holiday Inn Des Moines Dtwn - Mercy Area and for giving us your thoughts about your recent visit. I am glad to know that you found our rooms to be good. But, I'm sorry that the service you received at the check-in didn't make a good start of your stay. I am sorry to inform you that the hotel does not provide free breakfast, but you may purchase breakfast at our full-service restaurant. It's been our mission to provide our guests with a memorable experience and peaceful accommodations, and I'm so sorry that didn't happen this time. I have already brought up your comments to the hotel's attention and necessary actions will be taken to avoid the same inconvenience in the future. Your feedback will definitely help us towards bettering our services and we hope to host you again soon. Regards, Dianne L. Case Manager IHGService
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Upon checking in, all appeared wonderful until we got into our room where the temperature was 78 degrees. We called down and the staff told us to open our windows and brought us a fan. We did not sleep well that night-the temperature in the room never went below 76 degrees.
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We stayed at this hotel for 2 nights while we were in Des Monies for a dog show. We chose this location to get away from people in town for the state wrestling tournament. The rates very reasonable. The hotel was full, so much for getting away from wrestlers and families,
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Response from IHGService, Guest Relations Manager at Holiday Inn Des Moines Downtown
Responded Mar 3, 2019
Hi beausmom1, Thank you for stay and for taking the time to share your experience with us. It is nice to read that you appreciated our parking facility, bathroom amenities and the cleanliness of our room. I am sorry to read that the size of the bathroom, location, and room temperature didn't match your expectations. We aim to be able to support you in your journey to success and your comments value to us. I will definitely share this with the management to help us improve our services and to continue delivering a good stay experience. Thank you for being our guest and hope you will give us another chance to welcome you back to Holiday Inn Des Moines Downtown and look after your stay. Regards, Christian C. Case Manager IHGService
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A nice stay. Rooms are clean. Only complaint was how hot the room was even with the heat shut off. The staff was great and provided a fan. All hotel staff were very friendly and pleasant. Nice bar area.
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PRICE RANGE
$106 - $202 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn des moines downtown hotel des moinesdes moines holiday inn
LOCATION
United StatesIowaDes Moines
NUMBER OF ROOMS
251
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