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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Traveler (89)
Room & Suite (24)
Pool & Beach (12)

About

Location
Cleanliness
Service
Value
Property amenities
Free Parking
Pool
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Family
Mid-range
HOTEL CLASS
2,277Reviews
121Photos
10Q+A
100Room tips
Traveler rating
  • 497
  • 728
  • 566
  • 306
  • 180
Time of year
Traveler type
Language
  • Filter
  • English
Popular mentions
Shower drained plugged and dirt in the shower. No security on back door. No snow removal in parking lot and sidewalks behind building. Staff did not even apologize to me for my room. I was told that my charges could not be removed from my card because I had booked this motel
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Review collected in partnership with this hotel
Response from JOHN S, General Manager at Ramada Tropics Resort & Conf Center by Wyndham Des Moines
Responded yesterday
Thank you for your feedback. Our guests' feedback helps us improve our product so experiences are more enjoyable. We appreciate that opportunity. We did have a lot of continual snow this week which made snow removal more challenging. We should have done a better job doing so. We concentrated mostly on the front lot. We have already addressed this and have a better procedure now in place. When booking through a 3rd party, your credit card is charged by them. We do not have that information. Most 3rd party booking agencies will have the refund policy noted when you make the reservation. When notified by the booking guest, they would call us to discuss your stay, and a decision would be made regarding any discount. If your stay is to be discounted, the 3rd party would make the adjustments on your charge. We are focused on improving our product and will use our guests' comments as a tool to help us do so...
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The only positive was the beds were comfortable along with the pillows outside of that don't waste your time ! With the water park being open to the public it vets really loud . There was people smoking in the hallways and it was not only cigarettes.
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Review collected in partnership with this hotel
Response from JOHN S, General Manager at Ramada Tropics Resort & Conf Center by Wyndham Des Moines
Responded yesterday
Thank you for your feedback. Our guests' feedback helps us improve our product so experiences are more enjoyable. We appreciate that opportunity. Our hotel does get loud at times in the water park area during water park open hours, however, our water park is not open to the public. It is an amenity for our registered guests only. It is unfortunate that individuals would choose to smoke in a non-smoking facility such as ours. We ask that our guests notify the front desk so we can correct the situation. We hope we can be of service to you in the future. We promise to work hard to improve our product.
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Waterpark was closed for major part of day, and this was a weekend. Beds are old and saggy. Dirty ripped carpets, over stretched and tripping hazzard. No housekeeping service given. Staff is extremely rude and un helpful.
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Review collected in partnership with this hotel
Hotel was easy to find and nice. Kids really liked the indoor water park. Lifeguards we're not attentive though. Nice little arcade area also. Rooms were small and simple but clean. There was remodeling going on so the place didn't look the best, although I would like to see
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We stayed here for a family reunion and we’re highly dissatisfied we couldn’t eat or use tables breakfast in the morning was terrible the buffet had nothing on it they were under renovation but still not worth the money
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Review collected in partnership with this hotel
Previous
Album Categories
All photosTravelerRoom & SuitePool & BeachDining Business Center & Event RoomsFamily and Play Areas
Beautiful Bathroom
Spider in bathroom
Room
Photo provided by managementRamada Tropics Resort & Conf Center by Wyndham Des Moines
Double Queen Room
We thought this was black mold in our room. The ceiling is literally that thick with dust and di
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Sorry for the delay in response. I was never alerted that I had a message. I have stayed numerous times, as well as other family members. Never in my life have I seen them there, let alone any other kind of bug.
0 votes
Perfect. I'm like a two year old when it comes to "the water" so I can speak "from experience". Enjoy! I've been there 4 or 5 overnights with my grandchildren. I live in Massachusetts, they in Iowa/Illinois.
0 votes
Show all answers
You can purchase 2 additional swimming wristbands for $15 each. We also have non swimming wriatbands for $5 each. If you are having more people we do have a birthday party package you can add on with your room. Please call the hotel directly to set one up!
0 votes
We will have those hours posted within the next few weeks. Please check our website and Facebook page for updates.
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12
"Wish I could help but not sure how to given the poor quality service"
"Make sure you stay somewhere okay ANYWHERE else!!"
"except for the pool -stay away!!"
"I'm sorry, just don't stay here for the waterpark. Stay in the Jordan Creek area. You will be happier and most likely pay less."
"Do not waste your money on a pool side room!"
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PRICE RANGE
$88 - $185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada tropics hotel des moinesramada hotel des moinesdes moines ramadaramada des moines
FORMERLY KNOWN AS
Holiday Inn Merle Hay
LOCATION
United StatesIowaDes Moines
NUMBER OF ROOMS
166
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