RAMADA TROPICS RESORT & CONF CENTER BY WYNDHAM DES MOINES $77 ($̶1̶0̶0̶) - Updated 2019 Prices & Hotel Reviews - Iowa

3.5

Very good

2,277 reviews

Location

Cleanliness

Service

Value

Full view

Property amenities

Free Parking

Pool

Restaurant

Fitness Center with Gym / Workout Room

Free High Speed Internet (WiFi)

Room Service

Bar/Lounge

Banquet Room

Business Center with Internet Access

Children Activities (Kid / Family Friendly)

Conference Facilities

Dry Cleaning

Heated pool

Hot Tub

Indoor pool

Laundry Service

Meeting Rooms

Non-Smoking Hotel

Pets Allowed ( Dog / Pet Friendly )

Self-Serve Laundry

Wheelchair access

Room features

Air Conditioning

Family Rooms

Microwave

Non-Smoking Rooms

Suites

Good to know

HOTEL STYLE

Family

Mid-range

HOTEL CLASS

Full view

Contact

5000 Merle Hay Rd, Des Moines, IA 50322-1969

Getting there

Des Moines Airport8 mi

See all nearby hotels

Nearby restaurants

Bennigans Grille & Tavern

3 minIrish

Pagliai's Pizza - Johnston

10 minPizza

Bandit Burrito

11 minMexican

Perkins Restaurant & Bakery

9 minAmerican

See all nearby restaurants

2,277Reviews

121Photos

10Q+A

100Room tips

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Very dissatisfied cutomer

Shower drained plugged and dirt in the shower. No security on back door. No snow removal in parking lot and sidewalks behind building. Staff did not even apologize to me for my room. I was told that my charges could not be removed from my card because I had booked this motel…

Review collected in partnership with this hotel

Date of stay: February 2019

Response from JOHN S, General Manager at Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Responded yesterday

Thank you for your feedback. Our guests' feedback helps us improve our product so experiences are more enjoyable. We appreciate that opportunity. We did have a lot of continual snow this week which made snow removal more challenging. We should have done a better job doing so. We concentrated mostly on the front lot. We have already addressed this and have a better procedure now in place. When booking through a 3rd party, your credit card is charged by them. We do not have that information. Most 3rd party booking agencies will have the refund policy noted when you make the reservation. When notified by the booking guest, they would call us to discuss your stay, and a decision would be made regarding any discount. If your stay is to be discounted, the 3rd party would make the adjustments on your charge. We are focused on improving our product and will use our guests' comments as a tool to help us do so...

HORRIBLE STAY

The only positive was the beds were comfortable along with the pillows outside of that don't waste your time ! With the water park being open to the public it vets really loud . There was people smoking in the hallways and it was not only cigarettes.

Review collected in partnership with this hotel

Date of stay: February 2019

Response from JOHN S, General Manager at Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Responded yesterday

Thank you for your feedback. Our guests' feedback helps us improve our product so experiences are more enjoyable. We appreciate that opportunity. Our hotel does get loud at times in the water park area during water park open hours, however, our water park is not open to the public. It is an amenity for our registered guests only. It is unfortunate that individuals would choose to smoke in a non-smoking facility such as ours. We ask that our guests notify the front desk so we can correct the situation. We hope we can be of service to you in the future. We promise to work hard to improve our product.

Worst waterpark hotel ever!

Waterpark was closed for major part of day, and this was a weekend. Beds are old and saggy. Dirty ripped carpets, over stretched and tripping hazzard. No housekeeping service given. Staff is extremely rude and un helpful.

Review collected in partnership with this hotel

Date of stay: February 2019

Nice place

Hotel was easy to find and nice. Kids really liked the indoor water park. Lifeguards we're not attentive though. Nice little arcade area also. Rooms were small and simple but clean. There was remodeling going on so the place didn't look the best, although I would like to see…

Date of stay: February 2019

Family trip

We stayed here for a family reunion and we’re highly dissatisfied we couldn’t eat or use tables breakfast in the morning was terrible the buffet had nothing on it they were under renovation but still not worth the money

Review collected in partnership with this hotel

Date of stay: January 2019

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Beautiful Bathroom

Spider in bathroom

Room

Photo provided by managementRamada Tropics Resort & Conf Center by Wyndham Des Moines

Double Queen Room

We thought this was black mold in our room. The ceiling is literally that thick with dust and di

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Ive heard there was a problem with bed bugs Any experience with that issue?

Sorry for the delay in response. I was never alerted that I had a message. I have stayed numerous times, as well as other family members. Never in my life have I seen them there, let alone any other kind of bug.

How is the water temp, is it good for a 2 year old?

Perfect. I'm like a two year old when it comes to "the water" so I can speak "from experience". Enjoy! I've been there 4 or 5 overnights with my grandchildren. I live in Massachusetts, they in Iowa/Illinois.

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How much are additional wristbands for the water park?

You can purchase 2 additional swimming wristbands for $15 each. We also have non swimming wriatbands for $5 each. If you are having more people we do have a birthday party package you can add on with your room. Please call the hotel directly to set one up!

For staff- regarding the complaints about the water being cold- what temp do you keep the water?

what are the march break 2017 pool hours

We will have those hours posted within the next few weeks. Please check our website and Facebook page for updates.

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