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Holiday Inn Hotel & Suites Des Moines - Northwest

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Holiday Inn Hotel & Suites Des Moines - Northwest
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133 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Chicago, Illinois
Reviewed May 6, 2015

I am puzzled by all the talk of remodeling. If this hotel was remodeled (as it appears from the reviews) the decorator should be fired. Orange and brown color schemes make this hotel look like it's straight out of the 70's. And clearly, they didn't renovate with a 'modern' look in mind. Your entry into the hotel feels dated, dark...

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Helpful?
3Thank TravelMommy1
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear TravelMommy1, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room amenities, cleanliness and the pool. However, we’re sorry we fell below your expectation regarding housekeeping, air conditioning and the decor. We will look into this concern. I assure you...

Madison, Wisconsin
Reviewed April 21, 2015 via mobile

This place went from a 7 to a 10. The hotel is just awesome.. Nice pool, new bed, all rooms have microwaves and fridges, and there is a great restaurant on site. I would recommend this to everyone. Front desk staff is helpful and friendly. Many eating choices in all directions, and in a safe neighborhood.

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2Thank swreptile
Reviewed April 1, 2015

This hotel was under a renovation when I stayed, but even with everything that they had going on it was still very quiet and not at all dusty like you would expect it to be. The staff that I came in contact with were very nice and helpful when they discovered that it was my first time in Iowa. When...

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1Thank trvlgrl7
Omaha, Nebraska, United States
Reviewed March 9, 2015

Had a great experience at the hotel. Bathroom was a little small but I was overall very pleased. My kids loved the very large indoor pool area and the Bennigans resturant attached to the hotel. Fitness room was really small and basically had no room for and strength training but cardio equipment was nice. Rooms are being remodeled but did...

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Thank Max L
Iowa
Reviewed March 7, 2015

I had a perfectly good night's sleep here during a mid-week stay for work. On check-in, the front desk attendant was prompt and immediately apologized as well for renovations under way. While it was obvious there was work being done, it did not intrude on my stay. I was put in a fifth floor room, nice and quiet at the...

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2Thank JBry
Sioux Falls
Reviewed March 6, 2015

Lock on the door was broken. Shower did not work. Bed and furnishings were comfortable. Received an apology from manager for room conditions. Bed was comfortable and the room was clean. Lobby was nice and very roomy. Food was adequate. Great service for breakfast.

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Helpful?
1Thank Jimm8117
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Jim 8117, Thanks very much for your comments - we value and appreciate all feedback. I am please you found the accommodations and furnishings clean an comfortable and had a restful nights sleep. Thanks also for the comment about your excellent service in our restaurant Bennigans., I am slightly perplexed however with your experience with the lock and shower,...

Reviewed February 10, 2015 via mobile

Clean, safe and a little bit of construction happening while I was there. This is not a luxury hotel and does not pretend to be. Luxury hotels could learn a thing or two from this staff. Located conviently in the northern section of the Does Moines area.

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Thank Jim M
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Jim M Wow! Thanks so much for posting your comments. We very much appreciate all comments but yours were special. I have shared you comments and appreciation with the staff. And yes we are about 80% completed with renovation and try very hard not to have our guests inconvenienced. Thanks again and look forward to seeing you again. Warm...

Belleville, Wisconsin
Reviewed December 6, 2014

The lobby area is very nice but the experience goes down hill from there. The ballroom area is just off the lobby. There was a party of some sort going on with music. The music was so loud it was difficult to talk to the front desk. Our room was on the third floor and it was very quiet. The...

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Helpful?
Thank Jayne C
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Jayne C Thank you for taking the time to post your comments. We sincerely appreciate your feedback. I am very happy to hear that you found your guest room clean, comfortable, and quiet. With regard to breakfast, the Holiday Inn full service hotels have a Breakfast Package rate that can be booked at a very reasonable price; generally less...

Hayward, WI
Reviewed November 22, 2014

Used Priceline and got a double for $74 plus tax. Good location, room was quiet. We had a small pet and informed the desk, but they neglected to inform me of the $20 pet fee. It wouldn't have made a difference, but would like to be informed at check-in, not check-out. There was pet damage in the room, but not...

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Thank VSRubato
Stockholm, New Jersey
Reviewed October 27, 2014

We ordered feather-free and got feathers. The air-conditioning was noisy and the front desk staff unhelpful. Not the best Holiday Inn I've stayed in. The plus was that it is close to the interstate ring route. Restaurants were within walking distance.

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1Thank Sussex_County_Hiker
MikeH4Hol-Inn, Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Panjshir_Phil, Thank you very much for taking the time to post your comments regarding your recent stay. I am pleased to hear that you enjoyed our location and the restaurant options available including our Bennigans Grille & Tavern, conveniently located in our hotel. As to your pillow question, Holiday Inn specifies the pillow type and offers two types of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Hotel & Suites Des Moines - Northwest is located in the heart of Iowa, 1/2 block from Interstates 80/35 and Merle Hay Road in the Des Moines suburbs of Johnston and Urbandale. Within minutes of corporate locations such as John Deere Credit, Pioneer Hi-Bred, Iowa Public Television and Camp Dodge. Enjoy our indoor pool, hot tub and recreation area until midnight! Nearly 200 guestrooms and suites feature quilt-top mattresses, triple sheets and pillow menu. Executive-class suites are offered in several styles, from Junior Kings to the stunning Presidential Whirlpool with Rosewood conference table, bar and entertainment center. Hotel offers over 12,000 square feet of conference space, including 18 breakout meeting rooms. Meet in the elegant Iowa Boardroom or the Heartland Ballroom, which can accommodate up to 600 guests. From technical assistance and creative menu planning, to just a bit of reassurance, our meeting professionals can assist with the planning of your next best event! Enjoy complimentary High-Speed Wireless Internet service anywhere in the Hotel or restaurant. Local guests enjoy the extensive menu and friendly Irish hospitality of our Bennigan's restaurant. ... more   less 

Additional Information about Holiday Inn Hotel & Suites Des Moines - Northwest

Address: 4800 Merle Hay Road, Des Moines, IA 50322
Location: United States > Iowa > Des Moines
Price Range: $116 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Des Moines - Northwest 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Des Moines - Northwest
Holiday Inn Des Moines
Des Moines Holiday Inn
Holiday Inn Hotel & Suites Des Moines - Northwest Iowa
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Hotel & Suites Des Moines - Northwest staff and other travelers.
2 questions
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Warsaw, Indiana

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Questions? Get answers from Holiday Inn Hotel & Suites Des Moines - Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Reservations insure quick check in”
 of 5 bubbles yoshih853, 1 week ago | Read review
“great paring in the back. very safe area of town”
 of 5 bubbles ChrisG00, Feb 10, 2017 | Read review
“This property is attached to a Bennigan's restaurant and has a pool and workout area...”
 of 5 bubbles billw168, Feb 1, 2017 | Read review
“The pool and hot tub area is very relaxing”
 of 5 bubbles cynderl2017, Jan 23, 2017 | Read review
“Ask for a ground floor if you need to walk pets.”
 of 5 bubbles 90kmeyer, Dec 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question