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Holiday Inn Hotel & Suites Des Moines - Northwest

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Holiday Inn Hotel & Suites Des Moines - Northwest
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114 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Saint Louis, Missouri
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed in a family suite, which was very spacious and clean. Inside was a sink area, refrigerator, dining table, sofa-sleeper, chairs, TV and entertainment center. In the next room were 2 Queens, wardrobe, dresser, TV and bathroom. The bathroom was modern, however, the tub stopper was broken. Towels were always an issue, the inside could use some updating and... More 

Helpful?
Thank mipiace73
Dubuque, Iowa
Level Contributor
242 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Rooms have been renovated, but poorly done with little thought to common sense and clean up. Paint drips everywhere, shower curtains too long and caused slip in tub, filthy grounds, no morning continental breakfast like less expensive Express, and NO QUALITY CONTROL. I took 2 minutes to wash the bath light switch that still hand paint and appeared to have... More 

Helpful?
Thank Robert_Felderman
Chicago, Illinois
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I had a great room with a lounge area room with couch and tv separate from the bedroom. Nice fridge/freezer and micro. Also featured was a keurig. Nice room and clean. The fitness area was a little small but all machines worked and they also had free weights. Nice little room. Pool area was also pretty good. I liked that... More 

Helpful?
Thank hostman1
Bismarck, North Dakota
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 22, 2016

Block of rooms reserved for a wedding almost a year in advance...I confirmed them 3 times, every couple of months...got there and they were not near each other, never could confirm rooms for the entire party, and people with pets were treated poorly and placed on the 3rd floor. One of the groomsmen confirmed a late arrival...and they gave away... More 

Helpful?
Thank qbert_12
IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear qbert_12, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I... More 

Omaha, Nebraska
Level Contributor
89 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 26, 2016 via mobile

Convenient location to restaurants and shopping, clean rooms. Pool is decent size, but not enough chairs for seating Enough area in lobby for people to gather. Breakfast is just ok and expensive!! Nice that there is a restaurant on site.

Helpful?
Thank tiffanybrasch
Brecon, Wales
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed May 9, 2016

As soon as you walk in to the hotel you realise this is a dated and old hotel. The carpet in the lifts was never clean during our stay and the room was in poor condition with fixtures loose or falling off the wall. Bathroom was dirty and bedroom was small and not fully suitable for a wheelchair user despite... More 

Helpful?
Thank Brecon_Man
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Breton man, Thank you for your comments. I sorry to hear your stay was not up to par. The design and construction of our accessible rooms are submitted are initially reviewed by the local permitting authority, but then also submitted to our brand franchise for further validation, then subsequently inspected by both. The design and construction has been affirmed... More 

Iowa
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 24, 2016

We stayed for a weekend while in town for a tournament. The hotel was clean and comfortable. The onsite Bennigans was nice and the breakfast served there was good. The rooms were a bit on the small side but still fine for the four of us. The pool was very nice and warm and there was room to hang out... More 

Helpful?
Thank MayBerrie
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear MayBerrie, The staff really enjoyed reading your post. We often start our day reading them, and it always gets our day off great when we hear positive comments. Thanks so much and we look forwards to the opportunity to serve your hotel needs in the future. Best Regards, Mike GM More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2016

This hotel is in a great location and has really stepped its game up with the remodeled rooms. Staff is friendly and dont pass on bennigans...still great food at a great price. I travel for business to Des Moines a lot and this is one of only three hotels I will stay at in Des Moines. Very well run business!

Helpful?
Thank Brandon P
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Brandon P Thanks for the great review. Always nice to hear when we do well. Bennigans is a great option - great food at a very reasonable price. Those that do not take advantage are missing something. Thanks again and we look forward to seeing you soon. More 

Solon, Iowa
Level Contributor
92 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed April 22, 2016 via mobile

New hotel downtown. Nice decor and very friendly staff. For a new hotel it is quite noisy. You can hear footsteps upstairs and room doors slamming. Breakfast was good and overall pleased just please add insulation on your next build.

Helpful?
Thank Jay M
IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Jay M, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our staff to be friendly and our hotel to be nice. However, we would like to apologize for the inconvenience caused by the noise level during your visit. Reviews like yours are very valuable... More 

Burr Ridge, Illinois
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed April 8, 2016

We just traveled through Des Moines and following a long day in the car we stopped at this Holiday Inn for the night. It was very clean, newly remodeled with access to a restaurant within the building. It was a very enjoyable stay, and we will definitely return. And easy on and off to I 80.

Helpful?
Thank deeda c
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear deeda c, Thanks for your wonderful comments. I am very glad we were here to take car of your hotel needs. Our Bennigans Restaurant is a hotel gem. And the hotel is so well situated for anything in Des Moines, as well as passing thru. We look forward to your next stay Warm regards, Mike GM More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Hotel & Suites Des Moines - Northwest is located in the heart of Iowa, 1/2 block from Interstates 80/35 and Merle Hay Road in the Des Moines suburbs of Johnston and Urbandale. Within minutes of corporate locations such as John Deere Credit, Pioneer Hi-Bred, Iowa Public Television and Camp Dodge. Enjoy our indoor pool, hot tub and recreation area until midnight! Nearly 200 guestrooms and suites feature quilt-top mattresses, triple sheets and pillow menu. Executive-class suites are offered in several styles, from Junior Kings to the stunning Presidential Whirlpool with Rosewood conference table, bar and entertainment center. Hotel offers over 12,000 square feet of conference space, including 18 breakout meeting rooms. Meet in the elegant Iowa Boardroom or the Heartland Ballroom, which can accommodate up to 600 guests. From technical assistance and creative menu planning, to just a bit of reassurance, our meeting professionals can assist with the planning of your next best event! Enjoy complimentary High-Speed Wireless Internet service anywhere in the Hotel or restaurant. Local guests enjoy the extensive menu and friendly Irish hospitality of our Bennigan's restaurant. ... more   less 

Additional Information about Holiday Inn Hotel & Suites Des Moines - Northwest

Address: 4800 Merle Hay Rd, Des Moines, IA 50322-1900
Location: United States > Iowa > Des Moines
Price Range: $122 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Des Moines - Northwest 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Des Moines - Northwest
Holiday Inn Des Moines
Des Moines Holiday Inn
Holiday Inn Hotel & Suites Des Moines - Northwest Iowa
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