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Holiday Inn Hotel & Suites Des Moines - Northwest

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4800 Merle Hay Road, Des Moines, IA 50322-1900
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Traveler (31)
Room & Suite (20)
Dining (12)

About

Location
Cleanliness
Service
Value
The Holiday Inn Hotel & Suites Des Moines Northwest is located in the heart of Iowa. 1/2 block from Interstates 80/35 and Merle Hay Road in the Des Moines suburbs of Johnston and Urbandale. Within minutes of businesses such as John Deere Credit, Corteva, Iowa Public Television, and Camp Dodge. Enjoy wonderful amenities such as complimentary guestroom wi-fi, indoor pool, and restaurant. Each one of our 198 guestrooms features a mini-fridge, microwave & coffee maker. Executive-class suites are offered in several styles, from Junior Kings to the stunning Presidential Suite. The Hotel offers over 12,000 square feet of conference space, including 18 breakout event spaces. Events in the newly renovated Heartland Ballroom, which can accommodate up to 600, or any one of our meeting spaces provide flexibility for requirements of your events. From creative menus to expert guidance in event planning, our sales & catering professionals are here to partner with you every step of the way.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Paid public parking on-site
Parking
Free internet
Wifi
Public wifi
Internet
Indoor pool
Heated pool
Restaurant
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
Hotel links
Visit hotel website
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181Reviews3Q+A37Room tips
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Popular mentions
Plenty of space in our room. Facilities included coffee machine and pods, fridge, quality toiletries, plenty of pillows and towels, great comfy bed and fast free wifi. Close by are plenty of food options as currently there is no place to eat in the hotel. Our assigned room was not ready when we arrived after check in time but we were speedily given an alternative on the first floor.
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Response from Greg F, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest
Responded 3 weeks ago
Thank you for the review and comments we hope you choose us again down the road
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Stayed here for almost two weeks and the location was near a lot of amenities that were useful. They gave us breakfast vouchers for everyday that we were for Bennigans, which is the restaurant connected to the hotel. The voucher was for $10.00 or something close to that as I can't remember exact amount right now, which was a nice added benefit. Bennigans service is slow so be wary if you are in a rush to get in and out. They have a large parking lot in the back in case you have over sized vehicles so that is a nice convenience. The hotel lobby is nice and large and the front desk staff is very friendly. Business center at time was not great because both printers were low on ink and nothing could print out well and they didn't have any ink jet refills to accommodate us. This is a very busy hotel and it could use a remodel, but nothing where things looked like they were falling apart. I know it was in the 90's when we stayed but one could always feel the humidity in the halls and in the rooms except when the AC was turned on low. The beds were comfortable and the rooms could of been a little cleaner as I found some hairs and dirt in bathroom where house cleaners should of done better work. The biggest issue was the area seemed to be lacking good phone service and internet. Many times we had to go outside to make phone calls to get clear service and to get online. During times when less people were in the hotels it seemed like the internet worked better. But I think part of the issue is the actual area because there were some spots nearby the hotel that were just horrible. The only other complaint we had is one of our travelers wanted to put their IHG number on his account when he was checking out as he didn't have it when he checked in and they told him they couldn't do it at checkout which I find to be quite unreasonable that this couldn't be done at checkout.
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Response from Greg F, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest
Responded Oct 6, 2019
Thank you for the feedback I will be talking with the team today about some of your concerns and comments. We hope you will choose us again down the road.
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Pretty old motel that needs some repairs and upgrading. Room and bed were comfortable. Place appeared clean. Decent pool area, no hot tub. Bathroom is small and definately needs upgraded. Staff was friendly and helpful
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Response from Greg F, Manager at Holiday Inn Hotel & Suites Des Moines - Northwest
Responded Sep 12, 2019
We apologize we did not fulfill your expectations we hope you will give us another chance in the future
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Just stayed for the third or fourth time, always a good experience. My only negative comment: the new air condition controls - they are a little difficult just because they don’t cool down super quick. Got in the room this time and it was 74, left for dinner after setting it down to 70 and it was only down to 73 by the time I was back. Apparently they are motion detected so it takes a little while... beds are comfy, rooms are clean, bathrooms are nice!
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Response from Greg F, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest
Responded Aug 29, 2019
Mark Thank you for taking the time to feel out our review I am glad you enjoyed your stay. I will have my guys check the thermostat in that room we may need to adjust it.
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Tried calling 5 plus times to make sure had a family suite and 3 rooms not one call back from fdm or gm.Front desk girl told me last week she would change them and took care of it nope che led in last night with 2 queen beds no couch or wtc yes I know was employee rate but would of payed the diff and there were still rooms available the family suites as of 10pm last night
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Response from Greg F, Manager at Holiday Inn Hotel & Suites Des Moines - Northwest
Responded Aug 29, 2019
I apologize we did not meet your standards I never received a message to call you or i sure would have.
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Previous
PRICE RANGE
$88 - $121 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn hotel and suites des moines - northwest, holiday inn des moines, des moines holiday inn
LOCATION
United StatesIowaDes Moines
NUMBER OF ROOMS
198
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Frequently Asked Questions about Holiday Inn Hotel & Suites Des Moines - Northwest
What are some of the property amenities at Holiday Inn Hotel & Suites Des Moines - Northwest?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn Hotel & Suites Des Moines - Northwest?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Hotel & Suites Des Moines - Northwest?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn Hotel & Suites Des Moines - Northwest?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn Hotel & Suites Des Moines - Northwest?
Conveniently located restaurants include Pagliai's Pizza - Johnston, Bennigans Grille & Tavern, and Bandit Burrito.
Are there opportunities to exercise at Holiday Inn Hotel & Suites Des Moines - Northwest?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Holiday Inn Hotel & Suites Des Moines - Northwest have an airport shuttle?
Yes, Holiday Inn Hotel & Suites Des Moines - Northwest offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Hotel & Suites Des Moines - Northwest?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Hotel & Suites Des Moines - Northwest?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Hotel & Suites Des Moines - Northwest offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Hotel & Suites Des Moines - Northwest?
The staff speaks multiple languages, including English and Spanish.