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Des Moines Marriott Downtown

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Des Moines Marriott Downtown
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394 Reviews from our TripAdvisor Community

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Showing 388: English reviews
Parkland, Florida
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

I wrote a review of this hotel in august I stayed there in june and july for over a month I dwelled on how bad the wine was yes it was horrible however I failed to mention that they have a great fitness center the size of a small gym and the indoor pool was fantastic the hotel is close... More 

Helpful?
Thank Joe W
Management response:

We so appreciate your taking the time to share the positive overview of our hotel. It is from your experience that other potential guests will look to when making their reservations. Not only is a great location important to many but also the numerous amenities we are able to provide our guests. More 

1 review
Reviewed 2 weeks ago

I specifically needed a package when I checked in so I called to verify that ahead of time. Sure, no problem! I was told. It arrived at 9:30 am. When I checked in it was almost 4 pm and nowhere to be found. "Packages haven't been sorted for today yet." I called again when I got to my room. Nope.... More 

Helpful?
Thank S K
Management response:

Thank you for your valued feedback. We certainly apologize for the overall inconvenience created when staff did not respond to your inquiry/request for the package delivered. Please be assured that your experience has been shared with our front office team to insure that your unfortunate encounter is addressed immediately. In addition, your feedback regarding the error in your Room Service... More 

Dublin, Ireland
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 weeks ago via mobile

Nice lobby, clean, has a nice modern gel with a bar. No on site parking except for valet, which is pricey for DesMoines. Only other option is parking garage across the street (has a skywalk). Rooms are decent. Restaurant on site had average food. Within walking distance to plenty of restaurants and bars.

Helpful?
Thank Johnusds
Des Moines M, Manager at Des Moines Marriott Downtown, responded to this review

Thank you for taking the time to provide feedback on your recent stay with us. Our only hope is that we may have the opportunity to lift your perception in the future from a '3' rating to a '4' or '5.' We strive to remain competitive with our amenities and offerings and take pride in our great location within the... More 

Nashville, Tennessee
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 weeks ago via mobile

Stayed on business and it functioned well for that purpose. The lobby was big and nice with a decent sized hotel bar that featured some local whiskey (Templeton). The room was pretty standard fare for a Marriott. One thing was neat is the TVs let you stream Netflix if you had an account. There wasn't really convenient self parking. Free... More 

Helpful?
Thank rwjacobs
Management response:

Thank you for taking the time to provide an overview of your recent stay at the Des Moines Marriott Downtown. We are very proud of our hotel and the 'Spirit to Serve' which our associates provide. It is our hope to complete a guestroom renovation the latter part of 2017 which will bring our rooms up to a more modern... More 

Dallas, Texas
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago via mobile

Good location in Downtown DSM that's walking distance to Court Ave and a short Uber to East Village. The property itself is older and rooms were nothing special. We checked in and they did not have our double room as requested. So we were three in a king and one on a roll away (luckily we all went to college... More 

Helpful?
Thank Rachel T
Management response:

Thanks very much for providing the feedback regarding your stay with us last weekend. We appreciate your understanding of the situation due to our inability to provide the double/double room requested. We will be updating our hotel guestrooms the latter part of 2017 and look forward to the opportunity to welcome you again. More 

Jacksonville, Florida
Level Contributor
619 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 249 helpful votes
Reviewed 4 weeks ago via mobile

I used to have a great time at this hotel. The rooms are very nice, the pool is excellent (could be 2deg warmer for us Florida people). Good excercise room. Overall a fine Marriott well located downtown with excellent rooms. The staff is super and enjoys their work. However they got rid of the "Pitchers" restaurant and now have an... More 

Helpful?
Thank BaronFoer
Cedar Rapids, Iowa
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 weeks ago via mobile

I recently attended a corporate retreat here and was disappointed. We'd worked with an event coordinator months in advance and arrived to discover rooms were not reserved for some members of our group and some of those that were-were the wrong room type. Our event coordinator stopped responding to my emails expressing my disappointment. My room was musty smelling and... More 

Helpful?
Thank Krisstie S
Des Moines M, Manager at Des Moines Marriott Downtown, responded to this review

Krisstie, We appreciate you taking the time to provide this feedback. As we pride ourselves on delivering a memorable experience with exceptional service, we acknowledge we have unfortunately fell short of our goal during your recent stay and event. Please know it is our standard to respond to our clients and guests in a timely manner in regards to any... More 

Plymouth, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 27, 2016 via mobile

First time to Des Moines and I believe I made the right choice in making this my hotel. The staff was friendly, room was great with a great view and they made me feel very welcome to Des Moines. I am definitely making this my home base when I come back to Des Moines.

Helpful?
Thank Daniel W
Management response:

Thanks for making the decision to stay with us at the Des Moines Marriott Downtown and for sharing your feedback with other travelers. We certainly look forward to the opportunity to welcome you back! More 

philadelphia, pa
Level Contributor
60 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 24, 2016 via mobile

We stayed here for the IMT Des Moines Marathon. Our stay was as expected. The rooms are a little outdated, but the hotel is very well kept and clean. The staff was friendly and welcoming. The amenities were on target. The property is centrally located to downtown. Since we stayed on a weekend, we noticed that the downtown area was... More 

Helpful?
Thank carriej11
Management response:

Thank you for taking the time to provide feedback to other travelers looking to visit Des Moines in the future. We take pride in the Des Moines Marriott Downtown and the services that are offered with our goal to provide each guest with Marriott's 'Spirit to Serve' from check-in until departure. It is our hope to schedule our guestroom renovation... More 

Munroe Falls, Ohio
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 21, 2016

It's not necessarily the truth! I was checking out on Sunday morning so on Saturday evening, I went to the front desk and asked about the shuttle to the airport at around 3:30 am. The man at the front desk told me "No problem. The shuttle starts at 3 a.m." I said perfect! Guess what???!!! There is no shuttle at... More 

Helpful?
Thank blueybluey
Management response:

We sincerely regret the misinformation provided to you by a member of our front office staff. Our shuttle times begin at 5:00am. For staff to confirm a time two hours earlier is certainly concerning and it is our hope that you will accept our apology for this failure on our part. In addition, our Rock River Grill located on the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
City Center Lounge
City Center Lounge
Cuisines: American
Rock River Grill & Tavern
Rock River Grill & Tavern
Cuisines: American, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Enjoy a luxury Des Moines hotel ideally located in the downtown business district just four miles from the airport and connected to the Iowa Events Center and Wells Fargo Arena by skywalk, making it one of the most convenient downtown Des Moines hotels. Dine at the delectable on-site Rock River Grill and Tavern, or discover the innovative City Center Lounge for casual downtown libations. Guests can relax in our sparkling pool or coffee shop and stay connected with our business center and free wi-fi in public areas. Highlighted by 25,000 square feet of space, this Des Moines, IA hotel is ideal for conferences, weddings, retreats and events of all sizes. ... more   less 

Additional Information about Des Moines Marriott Downtown

Address: 700 Grand Avenue, Des Moines, IA 50309
Location: United States > Iowa > Des Moines
Price Range: $133 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Des Moines Marriott Downtown 3.5*
Number of rooms: 415
Reservation Options:
TripAdvisor is proud to partner with Marriott, Hotels.com, Orbitz, Booking.com, Priceline, Odigeo and Travelocity so you can book your Des Moines Marriott Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Des Moines Marriott Downtown Hotel Des Moines
Marriott Des Moines
Des Moines Marriott Downtown Iowa
Hotel Style:
#9 Business Hotel in Des Moines
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Questions & Answers

Here's what travelers have asked, with answers from Des Moines Marriott Downtown staff and other travelers.
2 questions
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Questions? Get answers from Des Moines Marriott Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“older and dated but clean kind of pricey but good location”
 of 5 bubbles joewA9679YK, 1 week ago | Read review
“Ask for a room with newer bed and secure mattresses”
 of 5 bubbles cathiemcgregorc, Aug 29, 2016 | Read review
“Low floor, elevators are slow at times”
 of 5 bubbles 861tarat, Aug 22, 2016 | Read review
“We stayed on 16th floor and nice view of the city”
 of 5 bubbles proctors1990, Aug 16, 2016 | Read review
“Outside construction on one side of building.”
 of 5 bubbles Texas055, Jul 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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