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Embassy Suites by Hilton Hotel Des Moines Downtown

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Embassy Suites by Hilton Hotel Des Moines Downtown
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922 Reviews from our TripAdvisor Community

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Showing 914: English reviews
Wellman, United States
Reviewed 4 days ago NEW

This is one of the nicest places to stay in the downtown Des Moines area. Everything from entertainment venues to food are close by and you could want for nothing more once you are inside. Excellent staff. Everyone greets you and makes certain your expections are met. We certainly appreciated the valet service - with no worries about parking.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank X3230XDchristineh
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear X3230XDchristineh - Thank you very much for the great review! I am delighted that you enjoyed the facility and the friendly courteous service we provide. Sincerely, Skip Hammerman General Manager

Torrington, Wyoming
HOTEL’S FAVORITE REVIEW
Reviewed 3 weeks ago

My husband and were so surprised at how beautiful the property is! There is a gorgeous river view and lovely downtown light views. Our room was a 2-room 1 King Suite on the top floor. The price was remarkably inexpensive for the location and the amenities! The staff offers wonderfully refreshing hospitality, too. Our room was beautifully decorated and quite...

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Helpful?
Thank Kathleen B
About Hotel's Favorite Review
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Kathleen B - Thank you very much for your raving review! I am glad you had a fantastic stay with us and we all look for ward to serving the both of you when you return. Sincerely, Skip Hammerman General Manager

Reviewed 6 days ago NEWvia mobile

Stayed at Embassy Suites in Des Moines for the second time. The room was clean. The food offered at night is reasonably priced for a large hotel and also pretty good - we had a soup and a small steak. The breakfast in the morning was good, the restaurant was clean. The people at the Embassy were both courteous and...

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Helpful?
Thank TheScrapper
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear TheScrapper - Thank you for the fantastic review - I am delighted that you had a great stay with us. I also appreciate the warm recommendation! Sincerely, Skip Hammerman General Manager

Saint Louis, Missouri
Reviewed 6 days ago NEW

I was with a conference and the hotel fit nicely for our group. Staff is incredibly helpful and kind. The front desk helped ensure I would get to the airport on time by requesting their shuttle driver to come in close to an hour early to pick me up for my 5am flight out.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank F974CGalexb
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear F974CGalexb - I am glad that you had an enjoyable conference experience with us and that your Shuttle staff provided you with great personalized service. Sincerely, Skip Hammerman General Manager

Reviewed 1 week ago

Well, the place has free breakfast and lots of space. However, our room and our friends room were DIRTY. Her room had been smoked in and they didn't move her, as the hotel was sold out. Walls had stains on all of them. Carpet and couches were stained, and even the ceiling was full of random stains. I needed to...

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Helpful?
Thank Karen C
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Karen C - Please accept my apologies for the condition of your room. We take great pride in providing a clean, well maintained, and friendly hotel and when we miss any of these, it is disappointing to learn. I have reviewed your comments with our Executive Housekeeper so he can address the issue and make appropriate adjustments. Sincerely, Skip...

Paullina, Iowa
Reviewed 1 week ago

I have stayed in this hotel in the past, and was pleased with my stay. The new upgrades they have made and the renovations to the facility have made the experience even better. Staff are welcoming and helpful, service was above expectations and the food was wonderful.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bea H
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Bea H - Thank you for your positive comments and thank you for staying with us. Sincerely, Skip Hammerman General Manager

Las Vegas, Nevada
Reviewed 1 week ago

We choose to stay in downtown Des Moines because of the location. The hot was beautiful with excellent rooms. Loved the location to restaurants and bars. The staff was friendly and welcoming. Would stay here again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tracey W
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Tracey W - Thank you very much for teh great review and for staying with us! Sincerely, Skip Hammerman General Manager

Smithfield, North Carolina
Reviewed 2 weeks ago

It has been a while since I stayed at an Embassy Suite. After my stay, I am asking myself why? Wonderful experience in every way! Love the made to order omelet for breakfast. Got my day off to a great start. The accommodation were fabulous. Loved the two rooms set up and the microwave in the room. My favorite experience...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lisa T
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Lisa T - I am glad that your delighted with our Digital Key service as well as other experiences you had with us. Please come stay with us when your travel plans bring you back to Des Moines. Sincerely, Skip Hammerman General Manager

Reviewed 2 weeks ago via mobile

I always stay at Embassy Suites if there is one available and couldn't believe how under par this one seemed to be. So many rust spots or something in the room ceiling, room wouldn't get warm either. I had the heat up to 75, the living area warmed up but the bedroom was always cold. Shower was difficult to change...

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Helpful?
Thank Jocelyn J
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Jocelyn J - Thank you very much for your feedback. I am sorry you did not enjoy your stay with us. I have reviewed the specific comments with our operations team and we will take corrective action where we can. I hope that you will give us another try in the future as you experience is not typical to...

Winnipeg, Canada
Reviewed 2 weeks ago

Arrived to find out they placed me on the top floor with a great view of city and river. Great Suite with free evening reception snacks and alcohol too. Great location too in the heart of East Village where shops and restaurant are. Huge Atrium area too with waterfall. Nice big suite as well with upgraded Bathroom. Free shuttle as...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Reynold R
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Reynold R - Thank you very much for your great positive comments. I am glad that you had a great stay with us and we all look forward to your return. Sincerely, Skip Hammerman General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax in the comfort of the spacious two-room suites at the Embassy Suites Des Moines Downtown. Located close to the Iowa State Capitol, explore the trendy shopping and dining opportunities of the Historic East Village. Enjoy complimentary cooked-to-order breakfast and a nightly Manager's Reception. Elegant banquet facilities are available for weddings, business meetings and other special events. ... more   less 

Additional Information about Embassy Suites by Hilton Hotel Des Moines Downtown

Address: 101 East Locust Street, Des Moines, IA 50309 (Formerly Embassy Suites Hotel Des Moines-On The River)
Location: United States > Iowa > Des Moines
Price Range: $169 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Des Moines Downtown 3.5*
Number of rooms: 234
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Expedia, Priceline and Travelocity so you can book your Embassy Suites by Hilton Hotel Des Moines Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Des Moines
Des Moines Embassy Suites
Embassy Suites By Hilton Hotel Des Moines Downtown Iowa
Hotel Style:
#2 Romantic Hotel in Des Moines
#3 Business Hotel in Des Moines
#3 Family Hotel in Des Moines
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Hotel Des Moines Downtown staff and other travelers.
3 questions
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Cedar Rapids, Iowa
2 months ago
9 months ago

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Questions? Get answers from Embassy Suites by Hilton Hotel Des Moines Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There are great views from the top floor!”
  • Nicely appointed kitchenette!
  • Very comfortable bed!
  • Comfy, cozy living area!
 of 5 bubbles LakeshoreLady, 3 weeks ago | Read review
“Don't pay extra for the largest suites.”
 of 5 bubbles cedmark3, Dec 30, 2016 | Read review
“Higher the floor, the better. Also, try getting a room facing the river or the State Capitol.”
 of 5 bubbles Kashbcn, Nov 16, 2016 | Read review
“Can be noisy. If there is a wedding reception or reunion going on, get the highest floor you can.”
 of 5 bubbles IABeachLover, Nov 16, 2016 | Read review
“The further up,the more the kids will love riding the glass elevators.”
 of 5 bubbles richardmY61SV, Nov 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question