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BEST WESTERN Crossroads of the Bluffs

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BEST WESTERN Crossroads of the Bluffs
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377 Reviews from our TripAdvisor Community

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Showing 376: English reviews
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Winkler, Canada
Reviewed 1 week ago via mobile

Booked 2 rooms here for the weekend through a hotel app. The price would have ended up the same. They are working hard at doing renovations. Beds were comfy, rooms were clean. Breakfast was typical of any free hotel breakfast. Close to all of the casinos. Highlight was the handy shuttle service.

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Helpful?
Thank Gorrell
Norfolk, Nebraska
Reviewed 1 week ago

The staff was wonderful and took us to the Horseshoe and picked us up. The experience was great. Will definitely stay here again. Room was very nice and very good price. This is the third time we have stayed at this Best Western. Pool area works well for our family.

Review collected in partnership with Best Western
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Thank Deborah W
Villa Park, United States
Reviewed 2 weeks ago

We had a good nights sleep at Best Western,Council Bluffs,IO. No problem with our reservation,the staff was friendly and accommodating. The breakfast buffet was good and so was the bed.The icy walkway and driveway left a bad impression,the price was higher than most.Not the best of Best.

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Helpful?
Thank Gene H
Faisal A, Manager at BEST WESTERN Crossroads of the Bluffs, responded to this review

Dear Gene, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Rapid City, United States
Reviewed 3 weeks ago

Pictures are a bit misleading. Appears that the hotel is under renovation, but the location and exterior leave a bit to be desired. Just didn't feel comfortable in the setting. I'd rather pay a little more and enjoy the stay.

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Thank O8428UXdougm
Nanette W, night management at BEST WESTERN Crossroads of the Bluffs, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

N/A
Reviewed 4 weeks ago

Easy to get to hotel. Lots of nearby shopping and restaurants. Friendly staff. I will likely stay at this Hotel again. Breakfast is average but satisfying. Parking is available for larger vehicles, a little muddy.

Review collected in partnership with Best Western
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Thank gregorycI3997TA
Peyton
Reviewed January 18, 2017

This place has everything we need except for an elevator. Food and pool was awesome for kids. They loved in when we came out for the zoo. and it sucks when you want to leave a comment and trip advisors makes you use 200 charectors.

Review collected in partnership with Best Western
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Thank Charles B
Miami, Florida
Reviewed January 4, 2017

Very nice locates hotel. Unfortunately was never told of construction nor renovation going on and was very disturbing and annoying early morning. Room was not too clean. The sheets on the bed were not fitting correct. The phone was not working correctly and I rented 2 rooms

Review collected in partnership with Best Western
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Thank Jacqueline S
Nanette W, desk representative at BEST WESTERN Crossroads of the Bluffs, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Loveland, Colorado
Reviewed January 1, 2017

The staff is so nice, friendly and accommodating. Hotel lobby and rooms are extremely clean. This was a very pleasant hotel to stay, and can't find one negative with this property and/or staff. Will definitely stay here again.

Review collected in partnership with Best Western
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Thank coluv2travelx2
Reviewed January 1, 2017

Checked in early evening with 2 children and 2 dogs. Walked in to a section of the hotel that was under construction. Plastic all over the floors. OK, gave it the benefit of the doubt because we thought it was clean. But, woke up to ants all over the dog food bowls and then coming up through the sink! The...

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Helpful?
Thank Sharrie C
Faisal A, Manager at BEST WESTERN Crossroads of the Bluffs, responded to this review

Dear Sharrie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

Canandaigua
Reviewed December 15, 2016 via mobile

We enjoyed our stay and the reduced price that we found by using the coupon in the hotel guide found at the Interstate rest areas. The breakfast was a pleasant surprise with many fresh options including eggs, ham, and biscuits and gravy. We paid a little extra in comparison to a more budget hotel but our accommodations were much nicer...

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Thank jazzie F
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29 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
107 Newly remodeled guest rooms featuring serta pillow top mattresses, Council Bluffs largest indoor hotel pool, free wifi, business center,weight room and 24 hour shuttle service ... more   less 

Additional Information about BEST WESTERN Crossroads of the Bluffs

Address: 2216 27th Ave, Council Bluffs, IA 51501
Location: United States > Iowa > Council Bluffs
Price Range: $75 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Crossroads of the Bluffs 2.5*
Number of rooms: 107
Reservation Options:
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Hotel Style:
#6 Business Hotel in Council Bluffs
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Crossroads of the Bluffs staff and other travelers.
1 question
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San Antonio, Texas
over a year ago

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Questions? Get answers from BEST WESTERN Crossroads of the Bluffs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great indoor pool bring a bathing suit”
 of 5 bubbles stevene254, Oct 26, 2016 | Read review
“I wouldn't recommend this place until they advertise "new and improved."”
 of 5 bubbles lc69, Oct 11, 2016 | Read review
“request not to be placed near kids or you will be up all night.”
 of 5 bubbles proniteguy, Oct 5, 2016 | Read review
“No elevator so if possible, get a ground floor room if you have a lot of heavy luggage.”
 of 5 bubbles JeffS134, Jul 22, 2016 | Read review
“Stay away from rooms that are connected to the pool area.”
 of 5 bubbles cathycA1680TU, Jul 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question