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BEST WESTERN Crossroads of the Bluffs

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BEST WESTERN Crossroads of the Bluffs
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371 Reviews from our TripAdvisor Community

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Showing 370: English reviews
Miami, Florida
Reviewed 2 weeks ago

Very nice locates hotel. Unfortunately was never told of construction nor renovation going on and was very disturbing and annoying early morning. Room was not too clean. The sheets on the bed were not fitting correct. The phone was not working correctly and I rented 2 rooms

Review collected in partnership with Best Western
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Helpful?
Thank Jacqueline S
Nanette W, desk representative at BEST WESTERN Crossroads of the Bluffs, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Loveland, Colorado
Reviewed 2 weeks ago

The staff is so nice, friendly and accommodating. Hotel lobby and rooms are extremely clean. This was a very pleasant hotel to stay, and can't find one negative with this property and/or staff. Will definitely stay here again.

Review collected in partnership with Best Western
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Helpful?
Thank coluv2travelx2
Reviewed 2 weeks ago

Checked in early evening with 2 children and 2 dogs. Walked in to a section of the hotel that was under construction. Plastic all over the floors. OK, gave it the benefit of the doubt because we thought it was clean. But, woke up to ants all over the dog food bowls and then coming up through the sink! The...

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Helpful?
Thank Sharrie C
Faisal A, Manager at BEST WESTERN Crossroads of the Bluffs, responded to this review

Dear Sharrie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

Canandaigua
Reviewed 5 weeks ago via mobile

We enjoyed our stay and the reduced price that we found by using the coupon in the hotel guide found at the Interstate rest areas. The breakfast was a pleasant surprise with many fresh options including eggs, ham, and biscuits and gravy. We paid a little extra in comparison to a more budget hotel but our accommodations were much nicer...

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Helpful?
Thank jazzie F
north platte, United States
Reviewed December 12, 2016

I have stayed at this hotel many times. And if I have any reason that I have a problem with the room they move me to another one. I like to me comfortable, and that is how they make me feel. And I hope you enjoy staying here to.

Review collected in partnership with Best Western
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Helpful?
Thank Frank D
Bear Creek, Pennsylvania
Reviewed December 4, 2016

My wife and I were on a cross country trip with our cat recently, and we were traveling on a budget. As we neared Council Bluffs, it was time to call it a day, so we stopped at a rest stop and picked up a motel coupon book to see what might be available in the immediate vicinity. The Best...

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Helpful?
Thank jason t
Colfax Wi
Reviewed November 29, 2016 via mobile

Showing some wear but the friendliness, helpfulness and courtesy of staff more than make up for shortcomings. Comfy bed. Very good breakfast! Fantastic pool area; warm, water crystal clear. We'll definitely stay here when we return in a couple weeks. They have a 24 hour complimentary shuttle to take you to dinner, shopping or the casino that's nearby.

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Helpful?
Thank John G
Pensacola, United States
Reviewed November 27, 2016

Best Western Crossroads was a [nice hotel] Quiet, comfortable,clean. Double check your reservation. online & at the front desk. Because might make a mistake on , how many rooms you might need. But my experience was satisfactory.

Review collected in partnership with Best Western
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Thank Michael C
Sherwood Park
Reviewed November 16, 2016

We did not book ahead and were able to get a room with the help of the staff at the front desk. The room was what you would expect from a Best Western Hotel. The hotel supplied a standard, decent breakfast.

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Helpful?
Thank Motorcylcler
Reviewed November 2, 2016 via mobile

Nice amenities, pet friendly, FANTASTIC breakfast (biscuits and gravy, omelets!!!), polite and efficent staff, clean room. Only negatives were there was only 1 dryer and 1 washer on 2nd floor and it's a smoking/ non-smoking hotel so you can smell cig smoke in the halls. Great value. I'd stay again just for the breakfast!!!

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Helpful?
Thank 4Bruchs92
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
107 Newly remodeled guest rooms featuring serta pillow top mattresses, Council Bluffs largest indoor hotel pool, free wifi, business center,weight room and 24 hour shuttle service ... more   less 

Additional Information about BEST WESTERN Crossroads of the Bluffs

Address: 2216 27th Ave, Council Bluffs, IA 51501-6953
Location: United States > Iowa > Council Bluffs
Price Range: $69 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Crossroads of the Bluffs 2.5*
Number of rooms: 107
Reservation Options:
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Hotel Style:
#6 Business Hotel in Council Bluffs
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Crossroads of the Bluffs staff and other travelers.
1 question
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San Antonio, Texas
over a year ago

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Questions? Get answers from BEST WESTERN Crossroads of the Bluffs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great indoor pool bring a bathing suit”
 of 5 bubbles stevene254, Oct 26, 2016 | Read review
“I wouldn't recommend this place until they advertise "new and improved."”
 of 5 bubbles lc69, Oct 11, 2016 | Read review
“request not to be placed near kids or you will be up all night.”
 of 5 bubbles proniteguy, Oct 5, 2016 | Read review
“No elevator so if possible, get a ground floor room if you have a lot of heavy luggage.”
 of 5 bubbles JeffS134, Jul 22, 2016 | Read review
“Stay away from rooms that are connected to the pool area.”
 of 5 bubbles cathycA1680TU, Jul 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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