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SpringHill Suites Omaha East/Council Bluffs, IA

3216 Plaza View Dr, Council Bluffs, IA 51501-7481
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Guests1 room, 2 adults, 0 children
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$93
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SpringHill Suites
$93
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (47)
Room & Suite (39)
Dining (14)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
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Experience the SpringHill Suites difference. It's a place that will soothe your senses, a place where spacious suites and inspiring design will help you leave feeling more refreshed than when you arrived.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Free airport transportation
Business Center with Internet Access
Parking
Free internet
Wifi
Internet
Hot tub
Indoor pool
Heated pool
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Conference facilities
Meeting rooms
Fax / photocopying
BBQ facilities
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Microwave
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Hotel links
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Hotel deals
333Reviews2Q+A57Room tips
Traveler rating
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Popular mentions
Standard SpringHill Suites with large room, good beds, microwave, and refrigerator. Breakfast is what I've come to expect in the Midwest and is spartan compared to similar hotels in the Southeast. Convenient to downtown Omaha and local sights. Good overnight stop.
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Let me say we stayed here 2 times in 16 days. The first stay was for 2 days and we explored the area. Our Suite was wonderful. We headed out to Cheyenne, and further West. One the return home we stopped for the nite entered our suite and OMG! 2 huge pee stains on sofa, room look dirty. Changed rooms but didn't feel comfortable. At checkout we told the clerk again and she said (sorry). No offer of points back. So We told here we don't pay Marriott maintenance fees to sit on filthy sofas and we are not coming back, she said absolutely nothing. Now let's see what Marriott says.
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Response from Michelle_Hagar, Front Office Manager at SpringHill Suites Omaha East/Council Bluffs, IA
Responded 3 weeks ago
Thank you for your candid review of your recent stay at our establishment. I apologize that your recent stay wasn't as expected at any Marriott property. This is not the standard that we strive to provide to all our valued guests. I will make sure to let the proper departments know about this experience, as to ensure that it remains an isolated incident. If you would like to contact me, so that we can discuss your stay in further detail, i have attached my contact information below. We hope that you continue choosing Springhill Suites Omaha East / Council Bluffs as your preferred destination, as we would love the opportunity to restore your faith in us. Michelle Hagar Front Desk Supervisor Springhill Suites Omaha East / Council Bluffs 3216 Plaza View Dr. Council Bluffs, IA 51501 T 712-256-6500 F 712-256-6501 email: mhagar@bclynd.com
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This complex is older. It had signs of wear and stains randomly around the rooms and halls, but the overall feeling is still clean. We ended up with a suite at the end of the 2 Nd floor that was out of the way of the traffic and people. It was quiet and comfortable and close to the freeway.
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Response from SHSCouncil, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA
Responded Jul 15, 2019
Thank you for you review and for staying us us. Your value to Marriott is immeasurable. We will address the issue immediately to see they at rectified for any future visit. Thank you again,
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Stopped here 1 night on our way home from Wyoming vacationing. Not the best Springhill I’ve been to but not the worst either. The staff was very friendly and the breakfast was good. The rooms could use some upgrading. Overall, not a bad stay.
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Response from SHSCouncil, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA
Responded 3 weeks ago
Thank you for staying with us. We hjope to be your host the next time you travel to or through the area.
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To start I am a titanium elite member so I stay at Marriotts a lot. When I checked in the rude lady in a white shirt demanded a credit card from me for incidentals. I know this is a BS demand but complied and handed her my personal CC instead of my Business one. Long story short, they charged the room and everything to my personal card and not the card the room was booked with. I called the Manager, but he wont return my call. Secondly during the night the bathroom sink backed up with what appeared to be food waste or fecal matter not sure which. I would NOT recommend eating or staying here since there other Marriott properties close by.
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Response from SHSCouncil, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA
Responded Jun 17, 2019
THank you for your review. I would be delighted to speak with you directly. You can reach me at the hotel. It is very typical at alkl hotels to request a method of payment for incidentals and room and tax. We appreciate your loyalty to Marriott and hope to hear from you soon.
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PRICE RANGE
$114 - $204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites council bluffs hotel council bluffs, council bluffs springhill suites
FORMERLY KNOWN AS
SpringHill Suites Council Bluffs
LOCATION
United StatesIowaCouncil Bluffs
NUMBER OF ROOMS
151
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