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Super 8 by Wyndham Council Bluffs IA Omaha NE Area

2712 S 24th St, Council Bluffs, IA 51501-6949
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Guests1 room, 2 adults, 0 children
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$68
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$72
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Traveler (18)
Room & Suite (22)
Dining (2)

About

Location
Cleanliness
Service
Value
We will be newly renovated by May 2014
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Fax / photocopying
Newspaper
Non-smoking hotel
24-hour front desk
Parking
Free internet
Wifi
Internet
Vending machine
Picnic area
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Microwave
Flatscreen TV
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HOTEL CLASS
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Location

Full view
43Car recommended
Grade: 43 out of 100
14Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
290Reviews0Q+A18Room tips
Traveler rating
  • 40
  • 62
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  • 52
  • 71
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Popular mentions
I enjoyed my stay clean room and good workers where polite friendly and I will be back I rate ⭐⭐⭐⭐⭐front desk lady was a great at her job she fast quick !property was clean nice lay out air condition work great !
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Review collected in partnership with this hotel
We got in late at night after a long day. Super 8 people were very pleasant and made check in great. Room was up graded from what we found on line and very clean. There was no freeway noise. Breakfast was not bad, but could be improved on.
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Review collected in partnership with this hotel
Response from Tina M, Guest Relations Manager at Super 8 by Wyndham Council Bluffs IA Omaha NE Area
Responded 3 weeks ago
bojonmo6, Warm greetings from Super 8 by Wyndham Council Bluffs IA Omaha NE AreaThank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We hope that your next visit will be another five star experience.
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The check in process itself was easy and she was nice. It took a total of 3-5 minutes. As soon as we walked into our room, we noticed a STRONG smell of mold and mildew. I have never smelled mold or mildew so strong in my life. After driving for 16 hours, we needed to shower....badly. When we attempted to take a shower, the curtain was so short that NONE of the water would stay in the tub/shower. You had to constantly keep making sure the curtain was slightly attempting to keep some of the water INSIDE of the shower. But no, it was impossible because the curtain was SO SHORT. Get a NICE curtain that is long and surrounds the ENTIRE shower! There was water all over the floor when I got out of the shower. I cleaned it up myself because I can't have water all over the bathroom floor? Who does that? BUT THAT'S WHERE THE MOLD AND MILDEW IS COMING FROM. I looked at the walls and baseboards surrounding the shower, MOLDED. Covered up with paint. I took my hand and pressed on the drywall, and it was extremely soft and flimsy, aka water damage. You can see where they covered up the mold with paint. I was even MORE grossed out after that. We had been in the car for 16 hours traveling and I did not have any energy to fight about a room that we were only going to be staying in for 7-8 hours. We put our clothes over the pillow cases, and slept on top of the comforters on the bed and used our own blanket. The smell of mold and mildew was the worst part of it all. I didn't want to take my shoes off. It was musty and smelled the entire time. I will never stay in a Super 8 by Wyndham, no matter WHERE it is. THEIR ROOMS ARE GROSS, GET IT TOGETHER!
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Review collected in partnership with this hotel
Response from Tina M, Guest Relations Manager at Super 8 by Wyndham Council Bluffs IA Omaha NE Area
Responded 4 weeks ago
katherinejordan2013, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We would like to express our apologies for the unpleasant smelled in your room and wish we had known during your stay so that we could have taken action to remedy this issue. Know that your voice is very important to us and we are addressing each of the concerns that you've raised in an effort to improve upon the guest experience. We look forward to your next visit.
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+1
It’s true when they say you get what you pay for. Non-smoking room has cigarette burns in the furniture and carpet. Holes in the blanket and not even a fitted sheet on the mattress. Dirty walls in the bathroom and hair from previous guest on the floor. HUGE gap between the floor and door made staying here scary for a single woman. I literally used the furniture to barricade the door so I could sleep. If this is the standard of a Super 8 I will pass on this chain in the future.
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Response from Tina M, Guest Relations Manager at Super 8 by Wyndham Council Bluffs IA Omaha NE Area
Responded Jul 17, 2019
cajobera, We are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize also for the negative impression with the carpet, burns in the furniture and the bathroom. We want our guests to enjoy and to find our amenities to be accommodating and convenient. I am sorry that we failed to do this during your most recent stay. We will use your comments as a training opportunity with our housekeeping team. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
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This was the filthiest hotel I've ever stayed in, GROSS! Nothing worked, everything was dirty. STAY AWAY! Girl at the front desk wouldn't even put her food down long enough to check me in. And yes, talked with her mouth full the entire time....YUCK!
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Review collected in partnership with this hotel
Response from Tina M, Guest Relations Manager at Super 8 by Wyndham Council Bluffs IA Omaha NE Area
Responded Jun 30, 2019
Culture33589038130, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. I do hope you'll return and let us show you a far better experience.
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PRICE RANGE
$70 - $121 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
super 8 motel council bluffs hotel council bluffs, super 8 council bluffs, council bluffs super eight, council bluffs super 8, super eight council bluffs
LOCATION
United StatesIowaCouncil Bluffs
NUMBER OF ROOMS
87
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