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Super 8 by Wyndham Council Bluffs IA Omaha NE Area

2712 S 24th St, Council Bluffs, IA 51501-6949
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Guests1 room, 2 adults, 0 children
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Traveler (18)
Room & Suite (22)
Dining (2)

About

Location
Cleanliness
Service
Value
We will be newly renovated by May 2014
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Fax / photocopying
Newspaper
Non-smoking hotel
24-hour front desk
Parking
Free internet
Wifi
Internet
Vending machine
Picnic area
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Microwave
Flatscreen TV
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293Reviews0Q+A18Room tips
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Popular mentions
Bed bugs, bed bugs. Do not stay here. Avoid this place. Place looked okay at the beginning and then the front desk couldn't get our door open to our room. Then she had trouble getting me another room took almost 30 minutes for her to get our original room open. Horrible experience.
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Review collected in partnership with this hotel
Response from Tina M, Guest Relations Manager at Super 8 by Wyndham Council Bluffs IA Omaha NE Area
Responded 1 week ago
lonely4795, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. The room was thoroughly inspected the next morning and no bed bugs were found and also the room was rented out, with no further complaints. I want to assure you that we are thoroughly investigating this claim and that although we have not found any evidence of a bug infestation, we are taking the necessary precautions to ensure that nothing is missed. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. Please keep us in mind for your next stay in the area.
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Stayed at this motel last night. Woke up at 4am being bitten by bed bugs. Numerous life stages observed on the pillow and adjacent area. . I work in food industry pest control and can can verify their ID. Was supposed to be working in Council Bluffs today but I packed up and came home.
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Response from Tina M, Guest Relations Manager at Super 8 by Wyndham Council Bluffs IA Omaha NE Area
Responded 1 week ago
Michelle U, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We do have pesticide treatment every month and we never had problem in past and also usually our housekeeping staff always check it properly after they complete cleaning the room but I will also make sure with my housekeeping staff about the incidence. I hope you give us a chance and we can make your stay pleasant and comfortable.I am very concerned with the cleanliness of the room you occupied.
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The room was not very clean The bathroom and shower weren't clean, the shower was so bad that I couldn't take one. It was such a joke to me that they charged a pet fee for my toy poodle and she was cleaner than their room was!
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Review collected in partnership with this hotel
Response from Tina M, Guest Relations Manager at Super 8 by Wyndham Council Bluffs IA Omaha NE Area
Responded 1 week ago
beasea2019, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
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I enjoyed my stay clean room and good workers where polite friendly and I will be back I rate ⭐⭐⭐⭐⭐front desk lady was a great at her job she fast quick !property was clean nice lay out air condition work great !
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Review collected in partnership with this hotel
Response from Tina M, Guest Relations Manager at Super 8 by Wyndham Council Bluffs IA Omaha NE Area
Responded 2 weeks ago
Dear bradleymartin454, Warm greetings from Super 8 by Wyndham Council Bluffs IA Omaha NE Area. Your positive review means a lot to us and we thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again!
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We got in late at night after a long day. Super 8 people were very pleasant and made check in great. Room was up graded from what we found on line and very clean. There was no freeway noise. Breakfast was not bad, but could be improved on.
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Review collected in partnership with this hotel
Response from Tina M, Guest Relations Manager at Super 8 by Wyndham Council Bluffs IA Omaha NE Area
Responded Jul 31, 2019
bojonmo6, Warm greetings from Super 8 by Wyndham Council Bluffs IA Omaha NE AreaThank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We hope that your next visit will be another five star experience.
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PRICE RANGE
$67 - $112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
super 8 motel council bluffs hotel council bluffs, super 8 council bluffs, council bluffs super eight, council bluffs super 8, super eight council bluffs
LOCATION
United StatesIowaCouncil Bluffs
NUMBER OF ROOMS
87
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