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Hampton Inn Council Bluffs

2204 River Rd, Council Bluffs, IA 51501-7048
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Guests1 room, 2 adults, 0 children
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Traveler (57)
Room & Suite (27)
Pool & Beach (6)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Golf course
Babysitting
Free shuttle or taxi services
Parking
Free internet
Wifi
Internet
Hot tub
Indoor pool
Heated pool
Vending machine
Airport transportation
Shuttle bus service
Business Center with Internet Access
Meeting rooms
Fax / photocopying
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Safe
Kitchenette
Microwave
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Value
River View
Languages Spoken
English
Hotel links
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Special Offer:Price Match Guarantee
Hotel deals
536Reviews3Q+A49Room tips
Traveler rating
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Popular mentions
Be wary when looking at the picks of this hotel. The pics make the hotel look newly remodeled or updated, but it is still outdated and rundown. The bathroom was absolutely disgusting. Nasty and rust stained. Dirty and very dusty. Hair all over the bathroom floor and counter when we checked in, which makes you really question their housekeeping standards. Won’t be staying here again.
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Response from lauram17141, General Manager at Hampton Inn Council Bluffs
Responded 3 days ago
Dear Jessalayne, Thank for your review and your comments. I did want to let you know we are still working on remodeling our guest bathrooms. I will go over your comments with my housekeeping team. I am very sorry for any inconvenience you experienced during your stay. Thank you for choosing to stay at the Hampton Inn @ Ameristar. We truly hope to welcome you back when we have finished our renovation. Thank you, Laura Mayer General Manager Hampton Inn @ Ameristar
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Hotel's Favorite
Very nice hotel. Right on the river, so try to get a room in the back with a river view. Close to a lot of things. Pretty good complimentary breakfast. Can’t go wrong choosing this hotel. Right by casino if you’re into that!
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Review collected in partnership with Hampton
Response from lauram17141, General Manager at Hampton Inn Council Bluffs
Responded May 16, 2019
Dear Mark T, Thank you very much for choosing to stay with us at the Hampton Inn @ Ameristar. We truly appreciate your business. We are very happy to hear you had such a great experience with us! I will let my breakfast team know what great job they are doing. I also want to thank you for your review and your wonderful comments! We hope to welcome you back soon! Thank you, Laura Mayer General Manager Hampton Inn @ Ameristar
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I'm sitting in our room as I write this. Condition of room is very disappointing. Bathroom needs a complete redo. Tub has multiple rust stains (it's weird -- like the rust is bleeding through from the steel underneath). Sink has a big, black crack (presumably full of bacteria). Sink doesn't drain properly. Paint is peeling off the mirror --ugly. There is a big brown stain in the chaise lounge (mud? chocolate?). The door that is supposed to cover the AC controls is broken off and laying on top of the AC unit. AC unit is relatively noisy. Rented a "king suite." But not really a suite. It does have a "kitchen" area at one end of the room that includes a small refrigerator, microwave, and bar sink. Bed was comfortable. Only bedding option is a sheet or a quilt. (I prefer multiple light layers so I can adjust to the temperature of the room.) Carpet and furniture in the room are relatively new and in good condition (except stain noted above). Friendly person at front desk.
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Response from lauram17141, General Manager at Hampton Inn Council Bluffs
Responded 3 weeks ago
Dear Norman T, Thank you for you review and your comments. Without your willingness to share your thoughts, the hotel team would not understand, nor be able to advance toward our 'Mission of Outstanding Hospitality' for each guest's stay. I will go over your comments and your review with my whole team and I am very sorry for any inconvenience you experienced during your stay with us. If there is anything else that we can improve upon or any additional information you would like to share with me about your stay please don’t hesitate to contact me. I am always glad to hear ways we can improve to help each and every guest have a wonderful stay each and every time. Thank you and have a great day! Thank you, Laura Mayer General Manager Hampton Inn @ Ameristar
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The room was clean but there were a few things that could use attention. For example the hair dryer use to be attached to the wall in the bathroom but is not there. The plate is still there and I almost cut my hand reaching in to turn on the light. I see that some have said their rooms were updated. I thought that our room and the halls etc. could use an update. The WIFI was difficult to log on and I had to go to the desk for help. It finally came on. The bed was comfortable.
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Response from lauram17141, General Manager at Hampton Inn Council Bluffs
Responded 4 weeks ago
Dear Minetta S, Thank you for your review and your comments without your willingness to share your thoughts, the hotel team would not understand, nor be able to advance toward our 'Mission of Outstanding Hospitality' for each guest's stay. I am very apologetic to learn that you had to go through such inconvenience. I understand your frustration and I will review your comments with the Hampton team so we can work together to do better job for our guest in the future. We are counting working on remolding all of guest rooms and I am sorry for any inconvenience. Thank you for staying with us and we hope to welcome you back in the future. Thank you, Laura Mayer General Manager Hampton Inn @ Ameristar
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We are Hilton Honors members and didn't have any hesitation booking this Hampton. I wish I would have booked elsewhere. The staff here are very friendly, but that's where the positives end. The pool area was so over chlorinated, our eyes burned just from being in the room. We had trouble breathing as well due to the fumes. Other families were experiencing this as well. There was a loud, rattling A/C unit in our room that made it difficult to sleep. Breakfast was bad. Warm yogurt smoothies were served, along with some bad omlets and sausage. Nothing good about breakfast here. A housekeeper warned us that someone was breaking into rooms and stealing purses. We expect A LOT more from a Hampton than what we got here. Do not recommend.
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Review collected in partnership with Hampton
Response from lauram17141, General Manager at Hampton Inn Council Bluffs
Responded 4 weeks ago
Dear Jenny, Thank you very much for taking the time to share such valuable feedback with me. I sincerely appreciate hearing from our guests both about what we have done well as well as what we could do better for all of our guests in the future. I am very sorry that you were disappointed with your stay. We care a great deal about each of our guests and we never like to let them down. I will make sure that I address your review and your comments with our supervises. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. I sincerely hope to have the opportunity to serve you again and provide you a much better experience the next time around! Thank you, Laura Mayer General Manager Hampton Inn @ Ameristar
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PRICE RANGE
$105 - $180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn council bluffs hotel council bluffs, council bluffs hampton inn
LOCATION
United StatesIowaCouncil Bluffs
NUMBER OF ROOMS
98
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