Hilton Garden Inn Omaha East/Council Bluffs
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Room & Suite (14)
Dining (5)
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Omaha East/Council Bluffs
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 28 hotels in Council Bluffs
Location
4.4
Cleanliness
4.4
Service
4.3
Value
4.1
The Hilton Garden Inn Omaha East/Council Bluffs is the only hotel connected to the Horseshoe Casino. The Hilton Garden is connected to the Legendary Horseshoe Casino by an indoor walkway. Every guest at the Hilton Garden Inn is sure to find legendary experiences and legendary fun. The guests of the Hilton Garden Inn can try their luck on over 17 different types of table games, 1800 slot machines or the famous Horseshoe Poker Room.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Children Activities (Kid / Family Friendly)
Free airport transportation
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Air conditioning
Desk
Fireplace
Room service
Coffee / tea maker
Microwave
Flatscreen TV
Telephone
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
English
Location
Full view
50Car recommended
Grade: 50 out of 100
19Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Contact
2702 Mid America Dr, Council Bluffs, IA 51501-8291
Getting there
Rental CarsSee all Council Bluffs rental cars
724Reviews6Q+A51Room tips
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Stayed here over a weekend as a family, with 2 small children. Overall, things were good but I don’t know that I’d return if back in the area. Rooms were clean but dated. Pretty quiet overnight. The hotel breakfast is a joke. $8.95 for continental breakfast. And not even a good continental at that. Front desk was friendly and helpful.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
We booked our room through the Horseshoe as two Diamond Plus members. Initially we were expected to stay in a single king room with 3 adults and had to contact our concierge to get a room with additional sleeping arrangements. They did upgrade us to a suite with a pull out couch. We attended the Morgan Wallen concert and returned to our room after midnight. When we pulled the couch out we found dirty sheets and towels were on it and mold on the mattress. There were no linens, blankets or clean pillows to change it. We called the front desk and the male night Staff member begrudgingly agreed to bring linens. When he arrived with them, we were expected to change it ourselves. We deemed that unacceptable as it is visibly soiled. I went down to the front desk to see what we could do where I was rudely greeted by Andrea, the night auditor. Who proceeded to yell at me and tell me I didn't need to have an attitude. I don't know anyone who would come with a smile at 1 AM when their sleeping arrangements are soiled and moldy. She proceeded to place blame on me for not noticing earlier that it was dirty. I tried to explain that I checked in at 4 and the room should've been clean. She then yelled at me again and told me she would call security. Eventually she did get us a second room but not without belittling and bashing the Horseshoe and their staff and making sure to tell me they don't manage the hotel and to go ahead and call our concierge she didn't care. The additional room had beard hair in the sink and trash on the floor there was also bags of trash on the hall way outside of a room. Not impressed. We address the situation with the hotel housekeeping manager at the front desk the next morning. The manager, Charles stood there and wasn't forthcoming about his position or helping. We told them as long as the rude night staff member was employed we wouldn't be returning. We also asked If there were aware of the numerous other complaints about her on trip advisor to which she responded oh I don't ever look at those.- as she's standing in front of a display of trip advisor cards. None of them were exceptionally helpful but the night staff member is 100% the reason we won't return.…
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Date of stay: March 2022Trip type: Traveled with family
Room Tip: Stay somewhere else!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Not the most impressive stay. Showed up at 5pm on a Friday......2 hours past check-in time. Was told our room wouldnt be ready for another hour. That's pretty unacceptable, especially for a diamond member. Why is room readiness not prioritized by your status? Pretty bad that they dont have a room ready 2 hours after check in begins, but then told you have to wait another hour after that. I think a lot of hotels are blaming COVID for just being lazy at this point, two years into it. We had an event to go to, so we had to come back to check in at 10 pm. Who ever was working the front desk didnt add my wife to the room. So we check out early on Sunday morning and are going to use our food and beverage credit that morning in the pantry. The lady working the front desk snaps at us that we only have one person registered to the room.. Why did the person checking us in see that there were two adults and two children checking in? Were these other people just standing awkwardly close to me? They claimed it needed to be done in the app, which is complete crap. I've stayed at plenty of other Hilton properties since they changed to the food and beverage credit and have never had an issue if there has been one or two adults when checking in. Pretty bad that this hotel literally had no clue. The prices in the pantry were unreal for a city in Iowa. 4 dollars for a package of pop-tarts? I've stayed in big cities were pantry items were half the price. Only thing this hotel has going for it is being connected to the casino.…
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Date of stay: March 2022
Value
Location
Service
Room Tip: Casino access is good, the rest is buyer beware.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Omaha is the halfway point on a trip I make frequently to see my kids and I usually stay a night on both ends of the trip. I am a Marriott Platinum member so always look for those properties. On this trip, I was traveling with a friend who happens to like casinos, so we decided to stay at this hotel as it is attached the Horsehoe Casino and it was below zero outside, so we didn't want to go out once we checked in. I'm so glad we found this hotel. It was new, clean, welcoming and comfortable. I will definitely stay here on future trips. Thank you!
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This suite was not clean and did not smell good mattress was very uncomfortable and the bedding smelled horrible will not be staying again also no toilet paper shower was not clean just overall the cleaning sucked!
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Review collected in partnership with Hilton Garden Inn
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel staff were lovely, the room was very clean. Howwever, the refrigerator wasn't working. My husband uses insulin and it has to be kept refrigerated. The front desk staff put it in the kitchen refrigerator, which worked, but wasn't as convenient for us. The toilot didn't work well, there were stains on the carpet. Our breakfast food was inedible. The restaurant manager comped us that meal because we didn't eat it. Husband had and omelet and I had french toast . Both had an odd greasy taste. Very different from HIlton Garden Inns we've stayed at in the past.
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Date of stay: October 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Noisy. Could hear everything in the hall. Bed very hard and uncomfortable. Sheets felt very nice. A dog barked and howled all night in room a couple doors down. Was left in room alone. Hotel is attached to casino. Staff rude and not helpful
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Review collected in partnership with Hilton Garden Inn
Date of stay: September 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed in a king bed junior suite for one night after dropping our son off at college. The hotel is connected to the casino which is convenient, but the hotel is tired, I do expect more when staying at a Hilton and in a suite. The rooms are dated and showing their age. The carpet in our room had a giant stain that was very noticeable. The AC also was not work properly, which resulted in a very cold sitting area and very warm sleeping area. After a long day of moving this is the last thing I wanted to deal with. I probably will not stay here again.
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Date of stay: August 2021Trip type: Traveled with family
Room Tip: We drove a truck with a trailer and parking on property was tough. It not clearly marked and cars...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I travel with my handicap parents quite frequently and it can be a challenge at times. In my opinion, the Hilton in Council Bluffs, Iowa is one of the nicest and best accommodating places to stay in the Omaha area for me and my family. The staff is very pleasant, respectful, and helpful towards their elderly and handicapped guests. Having the casino attached to the hotel is also a bonus because going to restaurants is not an issue for my folks if I’m not available to take them out to eat. I do not worry about Mom and Dad when we stay there.
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Pool was nasty green and cloudy. Door card wouldn’t work for more than 10hours with no security checks when we asked to get it reset, didn’t even ask whose name was on the room, they just reset them. Continental breakfast is $9 and not great at that. Garbage by the elevator reeked the entire stay, had to hold my breath anytime we were near there. Bed frame squeaked so bad, it woke me up every time I rolled over. Rooms were tiny. Made my reservation for 4 ppl, only got 3 towels tho.
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Review collected in partnership with Hilton Garden Inn
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$118 - $161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn omaha east/council bluffs hotel council bluffs
LOCATION
United StatesIowaCouncil Bluffs
NUMBER OF ROOMS
153
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Claim Your Listing Frequently Asked Questions about Hilton Garden Inn Omaha East/Council Bluffs
Which popular attractions are close to Hilton Garden Inn Omaha East/Council Bluffs?
Nearby attractions include Horseshoe Council Bluffs (0.6 miles), AMC Council Bluffs 17 (0.6 miles), and Joes Karting (0.5 miles).
What are some of the property amenities at Hilton Garden Inn Omaha East/Council Bluffs?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Omaha East/Council Bluffs?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Omaha East/Council Bluffs?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hilton Garden Inn Omaha East/Council Bluffs?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Omaha East/Council Bluffs?
Conveniently located restaurants include Texas Roadhouse, Quaker Steak & Lube, and The Salty Dog Bar and Grill.
Are there opportunities to exercise at Hilton Garden Inn Omaha East/Council Bluffs?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Hilton Garden Inn Omaha East/Council Bluffs have an airport shuttle?
Yes, Hilton Garden Inn Omaha East/Council Bluffs offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hilton Garden Inn Omaha East/Council Bluffs have airport transportation?
Yes, Hilton Garden Inn Omaha East/Council Bluffs offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Garden Inn Omaha East/Council Bluffs?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Omaha East/Council Bluffs offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.