Hilton Garden Inn Omaha East/Council Bluffs

Hilton Garden Inn Omaha East/Council Bluffs

The Beds at this Hilton are AMAZING!! The Best Mattress I have ever slept on!
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Room & Suite (45)
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About

4.0
#5 of 27 hotels in Council Bluffs
Location
4.4
Cleanliness
4.4
Service
4.3
Value
4.1
The Hilton Garden Inn Omaha East/Council Bluffs is the only hotel connected to the Horseshoe Casino. The Hilton Garden is connected to the Legendary Horseshoe Casino by an indoor walkway. Every guest at the Hilton Garden Inn is sure to find legendary experiences and legendary fun. The guests of the Hilton Garden Inn can try their luck on over 17 different types of table games, 1800 slot machines or the famous Horseshoe Poker Room.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Casino and Gambling
Children Activities (Kid / Family Friendly)
Free airport transportation
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Allergy-free room
Air conditioning
Desk
Fireplace
Room service
Coffee / tea maker
Microwave
Flatscreen TV
Telephone
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English
Hotel links
Special Offer:Hilton Honors Discount Offer

Location

2702 Mid America Dr, Council Bluffs, IA 51501-8291
734Reviews6Q+A51Room tips
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Detailed Reviews
LewL68 wrote a review Apr 2023
Omaha, Nebraska
Hotel's Favorite
5.0 of 5 bubbles
This hotel has recently undergone a renovation. The new rooms are stellar! The Mattress on the bed is the most comfortable mattress I have even slept on. Serta makes this mattress exclusively for Hilton Hotels.
The staff is AMAZING!!! They go above and beyond to make sure your stay is an Outstanding experience! Helena at the Front Desk is probably the Best hotel personal I have even dealt with. She is a PRO at customer service and is devoted to customer satisfaction. She is THE BEST!!!
The rooms are Extremely CLEAN too! The house keeping staff is totally professional! Angela, the lead housekeeper, is very continuous about the cleanliness and perfection of every room I have stayed in. I usually stay at the Hotel at least once or twice a month and I would not chose any other hotel in the area. I LOVE THIS PLACE!!! You will too!
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Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael K wrote a review Sep 2020
Davenport, Iowa
4.0 of 5 bubbles
Aware of Covid-safe behaviors, and all employees were masked and used appropriate spacing. The room had a seal on the door to indicate a high level of cleaning, but ironically there was a used Q-tip on the floor that was missed. The room had nice beds with good pillows, a roomy fridge and a small microwave. The TV was functional. The shower was adequate but had fairly low water pressure in the evening we were there. At another time in history we would have used the restaurant and the attached casino, but in these Covid times, we did not.
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Date of stay: September 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacy N wrote a review Jun 2021
Illinois
+1
4.0 of 5 bubbles
The hotel was clean with friendly staff.
The only reason I didn't give 5 stars is because the mattress (very hard and lumpy) and pillows (all paper thin) were awful.
The room was clean. Water pressure was great. There was not a bunch of noise and the room was kept at a cool temp of 69.
The pool, hot tub and fitness center were all open.
Breakfast started up again the day we left, but it was not free. $9.95 for eggs, potatoes, sausage, bacon, biscuits and gravy, fruit, drink.
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
john wrote a review Jan 2020
1.0 of 5 bubbles
We arrived late in the evening to a room that had beer cans and trash in every trash can, and garbage on the bathroom floor. We don't drink beer, maybe hotel personnel had a little party thinking it would be empty for the evening? Or, no inspections by the housekeeping manager?

Since we were exhausted and the bed had fresh sheets, we decided just to crash instead of wasting time making a complaint. Our mistake, the bed and frame were dilapidated (original?), and made noise with every slight move. That proved for a miserable night.

I had stayed here in the past a few times (7 years ago?) but wouldn't torture myself until this property has a major renovation.

Hilton should audit this property, maybe pull the franchise logo until this property can meet minimum expectations.
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Date of stay: January 2020
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from dperkins51, Administrative Assistant at Hilton Garden Inn Omaha East/Council Bluffs
Responded Jan 22, 2020
I am sorry you found the cleanliness during your stay unacceptable and I sincerely apologize that you were checked into a room that was not ready for guests. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations. I have forwarded your comments to Mike Kosalka, Hotel Manager, to review your complaint. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
thetravelling4 wrote a review Aug 2020
Chicago, Illinois
1.0 of 5 bubbles
Bed sheet on one of the beds had not been changed- AWFUL!!
I called front desk and requested new sheets, took 3 calls and 2 visits to the lobby, finally 50min later sheets were delivered. I paid for breakfast and while the breakfast staff was efficient the food was tasteless. This hotel is skimping on cleanliness, find another hotel.
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Date of stay: July 2020
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donovan C wrote a review Aug 2020
Ashville, Ohio
2.0 of 5 bubbles
I am a Hilton Rewards member and go out of my way to stay at a Hilton property anytime I can. I generally have never been disappointed. Well there is a first time for everything. The property is located at the casino so that may have something to do with, but I hope not. I was actually looking forward to hitting the casino during my stay. Parking is a bit of an issue. When I arrived I handed the desk clerk a copy of my email confirmation, now mind you he took it and never acknowledge me with a welcome or even eye contact, not word was spoken until he handed me the room keys and said "the elevator is down the hall and to your right." That is the only words that were spoken, it was the worst check in experience that I've had. The room was clean and up to Hilton standards, this was the only pleasant part of the stay. We had a room above us that had some running from one side to the other to the wee hours of the night. We called the front desk to complain and were told if they got a chance they would investigate. This went on and on, so we called again and were told that they were busy and probably wouldn't be able to do anything about it. We were going to have breakfast the next morning before we left and when we got to the dining area we found none of the tables had been cleaned yet so there was no where to sit, and this had nothing to do with the limited number of seats they just hadn't cleaned any of the table and it appeared they were in no hurry to do so. We decided to eat elsewhere so I proceeded to the desk to check out and my check out experience wasn't really any better than my check in experience. If in Council Bluffs maybe look to stay somewhere else, and I can't believe I'm saying this regarding a Hilton property.
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Date of stay: July 2020
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
1.0 of 5 bubblesService
Room Tip: Get a room on the top floor to reduce noise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelli P wrote a review Mar 2022
+1
1.0 of 5 bubbles
We booked our room through the Horseshoe as two Diamond Plus members. Initially we were expected to stay in a single king room with 3 adults and had to contact our concierge to get a room with additional sleeping arrangements. They did upgrade us to a suite with a pull out couch. We attended the Morgan Wallen concert and returned to our room after midnight. When we pulled the couch out we found dirty sheets and towels were on it and mold on the mattress. There were no linens, blankets or clean pillows to change it. We called the front desk and the male night Staff member begrudgingly agreed to bring linens. When he arrived with them, we were expected to change it ourselves. We deemed that unacceptable as it is visibly soiled. I went down to the front desk to see what we could do where I was rudely greeted by Andrea, the night auditor. Who proceeded to yell at me and tell me I didn't need to have an attitude. I don't know anyone who would come with a smile at 1 AM when their sleeping arrangements are soiled and moldy. She proceeded to place blame on me for not noticing earlier that it was dirty. I tried to explain that I checked in at 4 and the room should've been clean. She then yelled at me again and told me she would call security. Eventually she did get us a second room but not without belittling and bashing the Horseshoe and their staff and making sure to tell me they don't manage the hotel and to go ahead and call our concierge she didn't care.

The additional room had beard hair in the sink and trash on the floor there was also bags of trash on the hall way outside of a room. Not impressed.

We address the situation with the hotel housekeeping manager at the front desk the next morning. The manager, Charles stood there and wasn't forthcoming about his position or helping. We told them as long as the rude night staff member was employed we wouldn't be returning. We also asked If there were aware of the numerous other complaints about her on trip advisor to which she responded oh I don't ever look at those.- as she's standing in front of a display of trip advisor cards. None of them were exceptionally helpful but the night staff member is 100% the reason we won't return.
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Date of stay: March 2022Trip type: Traveled with family
Room Tip: Stay somewhere else!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MichelleKA55128 wrote a review Mar 2020
3.0 of 5 bubbles
Overall the hotel was clean and the staff friendly and accommodating. The downfall was anything that had to do with the casino. This ranged from the smoke smell to the fact that you can only access the restaurants from the casino floor (i.e. no children allowed). Upper level rooms don't have the smell quite as badly, so if you are sensitive, stay there. Kids had fun in the pool. Be advised that the restaurant/bar service and selection at the hotel is very limited (again forcing you back to the casino) but drinks can't leave the casino floor. The hotel has also been acquired by the casino, which meant a lot of protocol changes for the staff- with little to no direction. These folks did their absolute best to try and keep every patron happy despite not having the tools or support they needed.
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mkosalka, General Manager at Hilton Garden Inn Omaha East/Council Bluffs
Responded Mar 5, 2020
Michelle, Thanks for your survey. Yes we are part of the casino, but we still do everything to Hilton standards. I am sorry we may have failed with this during your stay. Please let me know if there is anything we can do for you and we hope to see you next time you are in the area.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Need more vacations wrote a review Mar 2022
2.0 of 5 bubbles
Not the most impressive stay. Showed up at 5pm on a Friday......2 hours past check-in time. Was told our room wouldnt be ready for another hour. That's pretty unacceptable, especially for a diamond member. Why is room readiness not prioritized by your status? Pretty bad that they dont have a room ready 2 hours after check in begins, but then told you have to wait another hour after that. I think a lot of hotels are blaming COVID for just being lazy at this point, two years into it.

We had an event to go to, so we had to come back to check in at 10 pm. Who ever was working the front desk didnt add my wife to the room. So we check out early on Sunday morning and are going to use our food and beverage credit that morning in the pantry. The lady working the front desk snaps at us that we only have one person registered to the room.. Why did the person checking us in see that there were two adults and two children checking in? Were these other people just standing awkwardly close to me? They claimed it needed to be done in the app, which is complete crap. I've stayed at plenty of other Hilton properties since they changed to the food and beverage credit and have never had an issue if there has been one or two adults when checking in. Pretty bad that this hotel literally had no clue. The prices in the pantry were unreal for a city in Iowa. 4 dollars for a package of pop-tarts? I've stayed in big cities were pantry items were half the price. Only thing this hotel has going for it is being connected to the casino.
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Date of stay: March 2022
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Room Tip: Casino access is good, the rest is buyer beware.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ropincd wrote a review Aug 2021
Bentonville, Arkansas
5.0 of 5 bubbles
I travel with my handicap parents quite frequently and it can be a challenge at times. In my opinion, the Hilton in Council Bluffs, Iowa is one of the nicest and best accommodating places to stay in the Omaha area for me and my family. The staff is very pleasant, respectful, and helpful towards their elderly and handicapped guests. Having the casino attached to the hotel is also a bonus because going to restaurants is not an issue for my folks if I’m not available to take them out to eat. I do not worry about Mom and Dad when we stay there.
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina N asked a question Nov 2020
Omaha, Nebraska
Do you have rooms with jacuzzis and how much
Daydream618611 asked a question Nov 2018
Lincoln, Nebraska14 contributions7 helpful votes
Do you have to go outside to go to the casino?
Answer from DJ M
Council Bluffs, Iowa
The casino and the hotel are connected so you do not need to go outside.
richcannon7 asked a question May 2016
Newton, Iowa5 contributions
Does the room come with breakfast
Answer from KansasSwede53
Wichita, Kansas161 contributions58 helpful votes
Breakfast is not included in your room rate. They offered us an expensive full buffet or a cheaper continental breakfast.
richcannon7 asked a question May 2016
Newton, Iowa5 contributions
Does the room come with breakfast
Answer from Shirley G
west point105 contributions22 helpful votes
No it does not. They do offer an all you can eat breakfast for $9.95. Eggs, omelets, waffles all prepared to order. Very good.
Kelli P wrote a tip Mar 2022
8 contributions2 helpful votes
1.0 of 5 bubbles
"Stay somewhere else!"
Read full review
Need more vacations wrote a tip Mar 2022
15 contributions1 helpful vote
2.0 of 5 bubbles
"Casino access is good, the rest is buyer beware."
Read full review
sharib wrote a tip Aug 2021
prior lake33 contributions5 helpful votes
2.0 of 5 bubbles
"We drove a truck with a trailer and parking on property was tough. It not clearly marked and cars park in the trailer area."
Read full review
Donovan C wrote a tip Aug 2020
Ashville, Ohio384 contributions192 helpful votes
2.0 of 5 bubbles
"Get a room on the top floor to reduce noise"
Read full review
HappyInHagerstown wrote a tip Sep 2019
Hagerstown, Maryland221 contributions170 helpful votes
2.0 of 5 bubbles
"Don't know if there is a good room."
Read full review
Not the right property for you?
There are more places to choose from in the Council Bluffs area.
PRICE RANGE
$148 - $195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn omaha east/council bluffs hotel council bluffs
LOCATION
United StatesIowaCouncil Bluffs
NUMBER OF ROOMS
153
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HILTON GARDEN INN OMAHA EAST/COUNCIL BLUFFS - Updated 2024

Frequently Asked Questions about Hilton Garden Inn Omaha East/Council Bluffs
Which popular attractions are close to Hilton Garden Inn Omaha East/Council Bluffs?
Nearby attractions include Horseshoe Council Bluffs (0.08 miles), AMC Council Bluffs 17 (0.6 miles), and Joes Karting (0.5 miles).
What are some of the property amenities at Hilton Garden Inn Omaha East/Council Bluffs?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Omaha East/Council Bluffs?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Omaha East/Council Bluffs?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hilton Garden Inn Omaha East/Council Bluffs?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Omaha East/Council Bluffs?
Conveniently located restaurants include Quaker Steak & Lube, Texas Roadhouse, and The Salty Dog Bar and Grill.
Are there opportunities to exercise at Hilton Garden Inn Omaha East/Council Bluffs?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Hilton Garden Inn Omaha East/Council Bluffs have an airport shuttle?
Yes, Hilton Garden Inn Omaha East/Council Bluffs offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hilton Garden Inn Omaha East/Council Bluffs have airport transportation?
Yes, Hilton Garden Inn Omaha East/Council Bluffs offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Garden Inn Omaha East/Council Bluffs?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Omaha East/Council Bluffs offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
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