The room was not that great. Beds are not comfortable. Outlet in bathroom did not work. Blow dryer in 2nd room in our group did not work. Our 3rd room smelled strongly of cigar smoke. Staff gave us a spray to use. We tried to air the room but window only opened a small amount. Items in suitcase starting smelling like smoke (place is a non-smoking facility, I even check with the front desk about that). Next morning I asked for more help with stink. They used a different spray. This time they offered to do the spraying and we didn't have to do it ourselves. We left for the day. When we returned it smelled better and tolerable (still there just not strong). I will say they offered to move the person from the stinky room but it would have put them on a different floor and we needed to stay together. They also fixed the bathroom outlet the morning after we reported it. Blow dryer not fixed. They would not discount our room due to "using a 3rd party booking service" - aka Booking.com. That was ridiculous! We should have not had to pay the full amount. Also, the pool is very small, not a pretty setting at all and very cold water for being an inside pool. We did not try the breakfast that was available for an additional cost. Since everything else was not great, we didn't want to risk it. Needless to say, I was not impressed at all. I thought it would be much better considering the reviews were all so good and they advertise a rating of 8.8 on Hotel.com. They must be falsifying reviews online because it should only be rated a 4 at best! Choose a different place to stay if you want to enjoy your trip! …
VERY basic. Horrible, noisy location. Poor air conditioning. And NONE of the safety-related items listed on their website were observed. Social distancing measures in place NO Safety measures NO Personal protective equipment worn by staff NO Hand sanitizer provided NO
The hotel was mediocre. If you are intending to stay awhile the best feature of the place is that it has a two-burner stove, regular sized refrigerator and the usual microwave and coffeemaker available. One could easily cook in the unit if you wanted to. This is an asset if you are staying in town for an extended period of time. Due to Covid, however, not sure if cookware is in unit? The room was plain & ordinary but satisfactory. A brown bag breakfast with packaged foods such as breakfast burrito, etc. was provided.
Clean, quiet and comfortable. Room comes with kitchenette including full refrigerator with ice maker. Bathroom was spotless with adequate supply of hot water for all. Breakfast is available for order but not free.
I’ve been staying at this hotel for a little over 8 months with my work, I stay in hotel with work 302 nights a year and this hotel has been hands down the best hotel I’ve stayed in in 19years, Misty (manager) and her staff are by far the nicest and most professional staff I’ve had to deal with. Very very clean and well kept. Best coffee in town and I’d lay money on that statement. Located in the perfect spot and is close to shopping food and a casino in walking distance from this location. Highly recommend this hotel.
We stayed pre-Covid and it was clean, friendly, and very accommodating. We were unable to return until this month. The place was so clean, so friendly and so accommodating. It has everything you'd need away from home. It was jammed full with people working on the I-29 build. Never saw or heard them and they also would go to their homes on the weekends. We wanted a ground floor, near an exit door for our dog's needs, and was given the disclaimer of they'll see what they can do. Well, they did it because they will do everything to make your stay as clean, friendly, and accommodating. Kudos to the management, housekeeping, staff, and maintenance.
Staff was friendly and professional. The hotel was clean and we were welcomed into the lobby with the smell of coffee even at 8pm. We had reserved two rooms and they were both perfectly clean. My bed felt like it was a newer mattress - no bumps, no squeals. And while it was firm, it wasn't hard. We liked having the full size fridge and kitchenette. Plus, having an ice maker in the fridge was convenient.
We called ahead of time and we were able to get checked in earlier and the staff was super kind and even warned us about traffic way ahead of time for the concert We were going to. Our room was very clean.
Friendly service, convenient location, clean hotel. No hot tub but pool is very nice. A little loud with traffic but that is due to nearby road construction I'm assuming. Very close to casinos and dining.
We stayed 3 days and it was so nice having a full fridge with ice maker stove and fridge in room! Had three grandkids and they loved the pool!! The whole trip was nice comfortable beds nice shower will definitely stay again! One review said no blow dryer so I threw mine in and rooms has a blow dryer in it so not sure what they were talking about!! Great location too! Just minutes from Zoo made whole trip nice being in this location!!!