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BEST WESTERN Cantebury Inn & Suites

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BEST WESTERN Cantebury Inn & Suites
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401 Reviews from our TripAdvisor Community

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Showing 401: English reviews
West Des Moines, Iowa
1 review
Reviewed 1 week ago NEW via mobile

They treat diamond reward members like dirt and don't honor the correct room reservations. To add injury to insult they stuck us with a room that smelled liked a chain smoker's pet urinated in every corner of it and the air conditioning unit was about to explode while it slowly added to the smoke smell. We will never stay here... More 

Helpful?
Thank John J
love2travelca, Public Relations Manager at BEST WESTERN Cantebury Inn & Suites, responded to this review

Dear John J We thank you very much for your feedback. We would request you to kindly contact the Manager at the Property so we can find your reservation and investigate your complaints. We take each feedback seriously and would politely like to disagree with your views and hence its very important for you to contact us immediately. In the... More 

1 review
Reviewed 1 week ago via mobile

This place was the absolute worst on a couple different levels!! I did research on this hotel prior to staying and saw some great reviews along with some stating that they found bugs. The negative reviews were from about a year ago so I thought perhaps things have changed. Giving them the benefit of the doubt, we stayed. Unfortunately, the... More 

Helpful?
Thank sperry3477
1 review
Reviewed 1 week ago via mobile

I came into town after making a reservation through hotwire. This was a 3 star hotel, we checked in and the front desk lady was very nice. I checked into my room and my son saw something crawling along the wall. It was a nice sized cockroach. I put it in a cup and showed them and they gave me... More 

Helpful?
Thank Darren A
love2travelca, Public Relations Manager at BEST WESTERN Cantebury Inn & Suites, responded to this review

Dear Darren We thank you very much for your feedback. We assure you that we take each feedback very seriously. We use reputed Pest Elimination companies to minimize such issues. The Front Desk has been instructed to be very cooperative if such incidents happen, and be rest assured that this cases are taken very seriously Mike Raja More 

Decorah, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

I stay at a lot of BW motels. I know this used to be a really nice place to stay. Staff was very helpful, but it just needs to get updated. Breakfast was "iffy" and that was disappointing as I plan on those meals as part of the value. Fitness room had nice equipment. Pool area looked to be nice.... More 

Review collected in partnership with Best Western

Helpful?
Thank Rich S
1 review
Reviewed 2 weeks ago

We had a nice night of relaxing with a very helpful staff (Andie ) with a clean room and very soft bed and a cozy fireplace. The location is close to both the VA and University hospitals so a great place to stay when having to visit loved ones that may be there. Also close to restaurants and Iowa University... More 

Review collected in partnership with Best Western

Helpful?
Thank Donald Y
Iowa City, Iowa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

This hotel was under massive construction. It was liking checking into and out of a ghost town. There were no employees there!!! Over 40 minutes to check-in and I was the only one standing at the desk. The bathroom was incredibly small. The breakfast was cold. No receipt under the door. The service was awful, awful, awful! The only nice... More 

Review collected in partnership with Best Western

Helpful?
Thank Mamisota
love2travelca, Public Relations Manager at BEST WESTERN Cantebury Inn & Suites, responded to this review

Dear Mamisota, We thank you for the feedback.We apologize for the inconvenience caused to you,during your stay. All the work has been completed. In the past 22 months,we have installled new RFID Door Locks, New Roof, New WIFI,New Breakfast Room, Many rooms have NEW furnitures,Mattresses,Lamps,Artwork ... All this is being done to offer a better guest experience. We will discuss... More 

Illinois
Level Contributor
9 reviews
3 hotel reviews
Reviewed 3 weeks ago

We had booked four poolside rooms (to be in a grouping) for a surprise family reunion / party to celebrate my father in law's birthday. When we arrived that afternoon to check in, the desk clerk told us that because we hadn't guaranteed our reservations with a credit card that they had bumped us and we now only had three... More 

Helpful?
Thank thomas5917
love2travelca, Public Relations Manager at BEST WESTERN Cantebury Inn & Suites, responded to this review

Dear Thomas5917 We thank you very much for your feedback. We do understand the inconvenience caused to you, however, all reservations have their payment policies and guarantees. If a reservation has not been provided with proper payment details, ALL Hotels release those rooms and if we are sold out on busy days, there is little we can do to accomodate... More 

Laramie, Wyoming
Level Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 4 weeks ago via mobile

I've stayed here a number of times and found the quality varies. This time, I was by myself in a double queen room. The room was pretty clean, although someone left a half full water bottle on the desk. I have had times when the housekeepers never came into the room despite our requests. The room layout was odd, with... More 

Helpful?
Thank WyomingCooboy
love2travelca, Public Relations Manager at BEST WESTERN Cantebury Inn & Suites, responded to this review

Dear WyomingCooboy, We thank you for your feedback and will discuss with the housekeeping department to ensure that all rooms get service as per guest expectations. We request you to kindly discuss the various room options with our front desk at check in or verify them thro pics on our website. We have Standard rooms, 2 room suites, Suites with... More 

Harrisburg, Pennsylvania
2 reviews
Reviewed 4 weeks ago

Make sure to ask if the hotel is still under construction. There was construction debris actually floating in the air making the air quality questionable and the overall feel of the hotel dirty. The hotel staff was very nice but the manger was very inconsiderate.

Helpful?
Thank Merwp
love2travelca, Public Relations Manager at BEST WESTERN Cantebury Inn & Suites, responded to this review

Dear PMMERWINE, We thank you for your feedback and would like to inform you that ALL construction work has been completed. Since 2015,we have been investing on this property with a view to improve guest experience. We hope you stay with us that next time you are in Coralville/Iowa City Mike R More 

Madison, Wisconsin
Level Contributor
177 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 4 weeks ago

Our desk clerks were friendly and helpful, and answered our many questions. The hotel on-line promotional information states that parts of this hotel are being renovated due to "natural disaster." However, the restoration is clearly a work in progress. If your esthetics are such that you must have all amenities in A+ shipshape status, you might want to look at... More 

Helpful?
Thank Morris-Madison
love2travelca, Public Relations Manager at BEST WESTERN Cantebury Inn & Suites, responded to this review

Dear Morris-Madison, We thank you VERY Much for your Sincere Feedback. We agree a RESTORATION IS CLEARLY A WORK IN PROGRESS. The ownership has been investing on this property ,since they bought it in 2015, and we now have NEW RFID Door Locks, New ROOF, New Breakfast Room, New Artwork, New Furnitures/Mattresses/Lamps in many rooms and still improving. However, All... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Best Western Cantebury Inn & Suites, is centrally located off the 1st ave exit,in Coralville,across from the Iowa River Landing. We have a nice Indoor pool, Fitness Room, Complementary WIFI All over the property,We also offer a Excellent Complementary HOT Breakfast in the morning, which includes, FRESH HOT Waffles, Eggs,Meat,Milk,Cereals,Juices,, *Pets allowed in Smoking rooms Only*. Cathedral ceilings and a large fireplace are an inviting change to a new conference room of 825 square feet of meeting space. We offer Standard Rooms,Two Room Suites,Suites with Hot Tubs,so whether you are on business or travelling with family, or want to spend a special night out with your partner, we have a special room for you. We are in process of UPGRADING our facility and would like to apologize for any inconvenience caused during this period.However,we would like to assure you that the changes taking place are for the better. ... more   less 

Additional Information about BEST WESTERN Cantebury Inn & Suites

Address: 704 1st Avenue, Coralville, IA 52241
Location: United States > Iowa > Coralville
Price Range: $67 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Cantebury Inn & Suites 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Best Western Cantebury Hotel Coralville
Best Western Cantebury Inn And Suites
Best Western Coralville
Coralville Best Western
BEST WESTERN Cantebury Inn & Suites Coralville, Iowa
Hotel Style:
#5 Business Hotel in Coralville
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Cantebury Inn & Suites staff and other travelers.
1 question
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Questions? Get answers from BEST WESTERN Cantebury Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay somewhere else!”
 of 5 bubbles thomas5917, 3 weeks ago | Read review
“Make sure you are placed as far away from gutted rooms as possible”
 of 5 bubbles Merwp, 4 weeks ago | Read review
“Some rooms, like 146, have direct access to the pool.”
 of 5 bubbles Morris-Madison, 4 weeks ago | Read review
“Skip the LOFT. It's awful!”
 of 5 bubbles stevent553, Oct 16, 2016 | Read review
“stay on second floor and away from the lounge, and stairways”
 of 5 bubbles 231danm, Oct 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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