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    Sterling Hotel and Suites

    11428 Forest Ave, Clive, IA 50325-7031
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    Lock in the lowest price from our partners
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    Traveler (80)
    Room & Suite (36)
    Dining (5)
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    Overview

    • Excellent27%
    • Very good27%
    • Average15%
    • Poor13%
    • Terrible16%
    Travelers talk about
    “full kitchen” (30 reviews)
    “the penthouse” (12 reviews)
    “living room” (11 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    3 Star Hotel
    All hotel details
    Wildwood Lodge
    258 reviews
    #3 of 8 hotels in Clive
     
    Country Inn & Suites By Carlson, Des Moines West
    541 reviews
    #1 of 8 hotels in Clive
     
    La Quinta Inn & Suites Des Moines-West-Clive
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    562 reviews
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    Rooms
    May 7May 8
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    1 room, 2 adults, 0 children
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    Traveler rating
    Traveler type
    Time of year
    Language
    Reviewed September 29, 2014

    We have stayed at this place 4 times prior, as both the Chase suites and Sterling Suites. Enjoy the location and the rooms. The front desk workers were very nice and helpful for this trip. Our issues deal with the Cleaning staff. The cleaning staff...More

    Helpful?2  
    Response from Allesha P, Front Office Manager at Sterling Hotel and Suites

    I am very sorry for the cleanliness of your room. Please know the housekeeping staff has been brought aware of this. Changes have already been made. I'm sorry you had to experience this. I'm glad to know the Front Desk staff were nice and helpful....More

    Reviewed September 28, 2014

    I arrived very late and found the front desk person very helpful and friendly. The hotel is outstanding and the beds are the best. I will recommend it to all of my friends. Thanks, you'll see my family again.

    Helpful?
    Response from Allesha P, Front Office Manager at Sterling Hotel and Suites

    I am so glad you loved our staff and hotel! We are looking forward to seeing you again!

    Reviewed September 14, 2014

    I'm a frequent traveller travelling for business and pleasure for over 35 years but I have never encountered such horrible staff as we did today at this hotel. First, we had to wait 15 minutes before the check-in person came back from setting up for...More

    Helpful?1  
    Response from Allesha P, Front Office Manager at Sterling Hotel and Suites

    I apologize for how horrible you feel you were treated. I am sorry for the 5 minute wait at the Front Desk before checking in, though you were very understanding at that time. As soon as you reported the heat issue in your room, new...More

    Reviewed September 13, 2014

    The carpet was all stained the shower curtain liner was gross. When I called for a room the guy tried to upsell me and tell me there was only more expensive rooms available. So I booked on line. The pictures they have on site about...More

    Helpful?1  
    Response from Allesha P, Front Office Manager at Sterling Hotel and Suites

    I'm sorry for the gross condition of the room you were checked into. I would be upset too. I am working on coaching my team to to handle these situations differently, not by trying to upsell, but by trying to resolve the problem and make...More

    Reviewed September 13, 2014

    My husband and I stayed for about a week. The hotel staff was very helpful in providing extended stay pricing, and were friendly and efficient. It was nice to have a suite with a couch and TV, and a full kitchen. We enjoyed breakfast, typically...More

    Helpful?
    Response from Allesha P, Front Office Manager at Sterling Hotel and Suites

    Thank you for your great description of our breakfast and staff! We enjoyed having you and we are looking forward to your next visit!

    Wildwood Lodge
    258 reviews
    #3 of 8 hotels in Clive
     
    Country Inn & Suites By Carlson, Des Moines West
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    La Quinta Inn & Suites Des Moines-West-Clive
    489 reviews
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    Super 8 Clive/W Des Moines
    562 reviews
    #12 of 49 hotels in Des Moines
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Laundry Service
    • Self-Serve Laundry
    • Business Center with Internet Access
    • Dry Cleaning
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    Details
    • Price range
    • $66 - $126 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Kitchenette ,
    • Family Rooms
    Photos
    Traveler (80)
    Room & Suite (36)
    Dining (5)
    Pool & Beach (4)
    Nearby
    Nearby Hotels
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    .07 miles away
     
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    Days Inn des Moines-West Clive
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    Nearby Restaurants
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    El Rodeo
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    Nearby Attractions
    Living History Farms
    162 reviews
    1.01 miles away
    515 Brewing Company
    29 reviews
    2.72 miles away
    Clive Aquatic Center
    16 reviews
    .39 miles away
    Buccaneer Arena
    22 reviews
    3.09 miles away
    Questions & AnswersAsk a question
    Shadow35k
    We did not like our room, frankly it was bad. The clerk told us he would get out money refunded. Has not been done I filed a dispute with credit card company. Stay away from this place.
    June 4, 2016|
    Answer Show all 7 answers
    Response from Ryan P | Property representative |
    Dear Shadow, Would you be so nice to contact our Front Desk manager so that he can inform you about the status of your refund?
    1
    Vote
    Carrie S
    Did you get charged $135.00 for using/ staining their linens like I did?
    April 7, 2015|
    Answer Show all 6 answers
    Response from Ryan P | Property representative |
    Hi, Carrie- Please feel free to contact me at the hotel and I'd would be happy to check on the damaged linen fees. We would only charge a guest for damaged linens or bedding if we were unsuccessful in attempting to remove... More
    1
    Vote
    Room Tips
    "Don't stay here"
    Read review
    "The Penthouse had two bedrooms and a living room, allowed the family to be together without having to move..."
    Read review
    "the "penthouse" units are great for groups of 3-4, but require going up one flight of stairs to the..."
    Read review
    "Check for groupons"
    Read review