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Sterling Hotel and Suites

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Traveler (99)
Room & Suite (48)
Dining (5)
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Overview
  • Excellent30%
  • Very good23%
  • Average15%
  • Poor12%
  • Terrible20%
Travelers talk about
“full kitchen”(36 reviews)
“the penthouse”(16 reviews)
“living room”(13 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star Hotel
All hotel details
Additional information
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Rooms
Jun 3Jun 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (254)
There are newer reviews for Sterling Hotel and Suites
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Traveler rating
72
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39
32
52
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LanguageEnglish
72
59
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32
52
Show reviews that mention
All reviewsfull kitchenthe penthouseliving roomdes moinesmini apartmentgreat priceoutdoor poolvisit familycontinental breakfastfold out couchextended familystaying at this hotelroom was largeconvenient locationbiscuits and gravynice breakfastbagels
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111 - 115 of 254 reviews
Reviewed February 2, 2016

Sadly, my wife and I made the mistake of staying at the Sterling on January 31st for a romantic getaway. Upon entering the room we noticed a stale, moldy, dusty smell that immediately set our allergies into overload (sneezing, watery eyes). This should have been...More

1  Thank Scott G
Response from Matt E, General Manager at Sterling Hotel and SuitesResponded February 4, 2016

Please accept our most sincere apology for the inconvenience that you had during your stay with us. I would like the opportunity to speak with you personally about your stay. Please feel free to contact me at your convenience. Kind regards, Matt Esser General Manager...More

Reviewed January 28, 2016

Wasn't sure what to expect but, on Jan 22 2016, when we stepped into the ground floor Studio Double Queen room we were pleasantly surprised. Pros:Smelled nice and clean, new carpet, spacious, friendly clerks, central air (no loud window unit), fireplace, comfortable and clean beds,...More

Thank Heather G
Response from Matt E, General Manager at Sterling Hotel and SuitesResponded January 29, 2016

Thank you for taking the time to review us. Guest feedback is one of the greatest tools our hotel has to improve our services and our guest experience. We hope to welcome you again in our hotel when you travel to the Des Moines/Clive Area....More

Reviewed January 17, 2016 via mobile

Wow, our pleasant stay in January, 2015 was not an anomaly! We were traveling with our Yellow Lab and decided to tempt fate and stay at the Sterling again, and we're two for two.Our 2 bedroom unit had been updated, was well appointed, and was...More

Thank Brenda A
Response from Matt E, General Manager at Sterling Hotel and SuitesResponded January 18, 2016

Thank you for taking the time to review us. Guest feedback is one of the greatest tools our hotel has to improve our services and our guest experience. We are glad to hear that you had a wonderful experience with the hotel. We hope to...More

Reviewed December 16, 2015

We got a Penthouse room last weekend. I was very impressed with the cleanliness of the penthouse! The beds were comfortable. I really liked the fact that there was a ceiling fan in the bedrooms. We had 5 adults and a 3-year old. It was...More

Thank Sam D
Response from Matt E, General Manager at Sterling Hotel and SuitesResponded December 17, 2015

Thank you for taking the time to review us. Guest feedback is one of the greatest tools our hotel has to improve our services and our guest experience. We are glad to hear that you had a wonderful experience with the hotel. We hope to...More

Reviewed December 13, 2015

our family stayed there one night on our way to Green Bay. . i saw a few bad reviews but some good ones so i thought for the price, it looked fine. sofabed was broken and un-usable, there was a metal piece on the bottom...More

Thank Roge K
Response from Matt E, General Manager at Sterling Hotel and SuitesResponded December 14, 2015

Thank you for taking the time to review us. Please accept our most sincere apology for the inconvenience that you had during your stay with us. I would like the opportunity to speak with you personally about your stay. Please feel free to contact me...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Self-Serve Laundry
Business Center with Internet Access
Laundry Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Price range
$67 - $110 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
$67 - $110 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
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Traveler (99)
Room & Suite (48)
Dining (5)
Pool & Beach (4)
Questions & Answers
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June 4, 2016|
AnswerShow all 7 answers
Response from Ryan P | Property representative |
Dear Shadow, Would you be so nice to contact our Front Desk manager so that he can inform you about the status of your refund?
1
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Carrie S
April 7, 2015|
AnswerShow all 6 answers
Response from Ryan P | Property representative |
Hi, Carrie- Please feel free to contact me at the hotel and I'd would be happy to check on the damaged linen fees. We would only charge a guest for damaged linens or bedding if we were unsuccessful in attempting to remove... More
1
Vote
Room Tips
"If you are booking a room last minute, make sure you call the hotel first and get a quote on a room before..."
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"The rooms closer to the pool in the summer are super convenient."
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"A good room does not exist on this property"
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"Even a room near Interstate is quiet!"
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