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Country Inn & Suites By Carlson, Des Moines West

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#1 of 8 Hotels in Clive
Certificate of Excellence
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Country Inn & Suites By Carlson, Des Moines West
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444 Reviews from our TripAdvisor Community

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Showing 442: English reviews
arnolds park
Level Contributor
60 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

When in the area, I often stay at the County Inn & Suites for many reasons. My rooms have always been clean and comfortable, the staff is very friendly and helpful, and the breakfast has many selections of both hot and cold food items. The breakfast attendant is very friendly and always keeps the food items filled and the area... More 

Helpful?
Thank simonsays85
Shenandoah, Iowa
Level Contributor
6 reviews
3 of 5 stars Reviewed 1 week ago NEW

The 3rd floor was smoking at one point so if you want nonsmoking make sure you ask for a different floor. The night check in lady was rude and didn't care, stating "I have sprayed that room twice today and it's not that bad." I stated then she clearly knew there was a problem but she refused to move me... More 

Helpful?
Thank Lindsey M
CountryInnlManager, General Manager at Country Inn & Suites By Carlson, Des Moines West, responded to this review

Dear Lindsey M, Thank you for taking the time to tell us about your experience. I am very sorry to hear that we failed to meet your expectations. We take pride in providing quality customer service, when we fail to do so it is unexceptionable by our standards. I can assure you we will address this situation with our staff.... More 

Salem, United States
1 review
2 of 5 stars Reviewed 1 week ago

We stayed in different hotels the 7 days we were traveling and this hotel was the only one we were disappointed in! The first room we stayed in was dirty, smelt like smoke and musty. There were dirt stains all up the bathroom door, in the corners everywhere and food stains all over the walls. Gross!! We asked to be... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Jeffrey S
CountryInnlManager, General Manager at Country Inn & Suites By Carlson, Des Moines West, responded to this review

Dear Jeffrey S, Thank you for taking the time to give your feedback on your recent stay with us. I am very sorry that we did not meet your standards and left you with a bad experience. Our staff takes pride in providing a clean environment and friendly service. When we do not live up to that standard it is... More 

Lincoln, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great Place to stay Clean, comfortible beds, great breakfast, helpful polite staff, Good location alot around it to do and good dinning all around. Nice pool and work out facility, nice parking with plenty of enterances.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Kelly J
Kansas City, United States
1 review
4 of 5 stars Reviewed 1 week ago

Very welcoming lobby. Great complimentary breakfast. Staff are very friendly and courteous. Great location close to several restaurants. I will be staying here again next time I'm in West Des Moines, IA.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Karyl W
Ham Lake, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Feels like home so far away from my 1/2 million dollar home up north. The ONLY one i will stay at in that town. There are other inn's in town and they dont meet my standers. I stay in Countrry inn's in 8 town and 5 states. You fin a good one and keep using it.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Perry Z
Kimberling City, Missouri
Level Contributor
96 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We were in Des Moines for 3 days for our daughter's wedding and chose this hotel because of it's convenience for the church and the reception venue.....and we're so glad we did! It's a very clean, quiet and comfortable hotel. The staff is terrific and very helpful. They went out of their way to get our room cleaned while we... More 

Helpful?
Thank Kae S
Orlando, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My brother passed away suddenly and the immediate family went to Iowa. The hotel was very accommodating and Shelley, who was at the front desk was extremely professional and compassionate. The service was great and the breakfast was satisfying. Very satisfied with our stay during such a difficult time.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Gracie B
CountryInnlManager, General Manager at Country Inn & Suites By Carlson, Des Moines West, responded to this review

Dear Gracie B, I am very sorry to hear about your recent loss but happy to hear that our staff took care of you during a very difficult time. We hope to see you again under better circumstances More 

Cedar Rapids, Iowa
Level Contributor
8 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

My family had a comfy stay. We look forward to the courtesy cookies and coffee. For us, Country Inns is the "Sure Thing". The pool here is very clean and at a good temperature. Room is clean and wifi works well. Beds are clean and pillows smell fresh. We WILL stay here again. You can bet on that! Oh, and... More 

Helpful?
Thank oink01
CountryInnlManager, General Manager at Country Inn & Suites By Carlson, Des Moines West, responded to this review

Dear oink01, Thank you for your kind review. We are very happy to see that you enjoyed so many of our amenities. We look forward to your next visit with us. Thank you for your loyalty. More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Newly renovated hotel in western suburbs (Clive) of Des Moines. Beautifully landscaped property features one of the largest indoor swimming pools in the West Des Moines area. Extensive renovation in spring of 2012 includes many upgrades to guestrooms, breakfast room, public space and pool area. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Des Moines West

Address: 1350 NW 118th St, Clive, IA 50325-8202
Location: United States > Iowa > Clive
Price Range: $110 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Des Moines West 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Country Inn And Suites - Des Moines West
Country Inn & Suites - Des Moines West Hotel Clive
Country Inn Clive
Clive Country Inn
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