My family does an annual Christmas shopping trip. This year we stayed at Wildwood Lodge. We thought the hotel was nice and didn't have a problem with it. Unfortunately, overnight, our car was broke into and our shopping bags were stolen. There were no outdoor cameras to help assist in recovery which I understand is fairly common. My biggest complaint though was that there was ZERO follow up from the hotel. Even after I sent an email and my mom wrote a letter expressing our disappointed, there wasn't even as much as a "I'm sorry this happened to you." Not the way I'd want to run a business.
We picked this hotel because they allowed our Great Dane, had a nice pool, we were able to get a suite with bunk beds for the kids, and they have a nice breakfast. Overall, they 100% delivered. We were on our way from Michigan to Colorado and this was like a mini-vacation within it. The kids loved the pool and hot tub and the decor of the hotel is very nice and welcoming. Everyone that worked there was nice and engaging and they welcomed Benson the dog as well. We could not have picked a better spot for our stopover. Thanks!
I have nothing but good things to say! We had terrible luck with hotels in our trip west and really needed this to be a good visit on our way back east. We arrived in town early, well before check in, and John (our new favorite person) went out of his way welcoming us to check in extremely early. A wonderful treat since we were looking at wasting time in the heat. The property is adorable and well decorated. Our room was incredibly clean, and the poolside access was so wonderful. We also were put near an exit (with out us even asking for it) which was nice, since we had traveled with our two dogs who were welcomed enthusiastically. Since this is an annual trip we take I look forward to returning again.
before staying here. I rarely write negative reviews. In times other than these (pandemic) I have might have given this property a great review like so many others already have. BUT beware of Wildwood’s lack of pandemic protocols. The check-in staff person wore his mask at half mast, nose exposed. A staff person assisting breakfast service wore no mask, not even during food prep. Most guests do not wear masks in the common, shared spaces, not even in elevators. My wife and I are 76 and 79 years old. What these behaviors communicate to us is about the same as giving us the proverbial finger.
We had some vehicle issues which stranded us in Des Moines for a night and checked into the Wildwood Lodge. The staff were wonderful and so accommodating. They were happy to allow us late-checkout and offered us coffee and anything else we needed while we worked from the wonderful lobby/lounge while we waited for the repairs to be completed the next day. The rooms were great. Modern and comfortable, with a nice big bed, clean sheets, and plenty of sunlight. The bathroom was large, clean, and had a great shower with plenty of water pressure. We had a wonderful stay and would completely recommend the Wildwood Lodge and certainly look to stay here next time we visit Des Moines (intentionally stay next time).