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The lobby is being remodeled and frankly dangerous entry while work was being done. The "Penthouse Suite" very outdated, dirty and need of general maintenance. When mentioning that to the very nice gentleman up front, he said it had been remodeled. Whoever owns this doesn't...More
Response from Eileen H, Manager at Residence Inn South BendResponded 6 days ago
Although your stay with us was disappointing, I appreciate you taking your time to let us know the areas that we can improve on. Our maintenance department is already starting to go through each of the rooms again to make sure the condition of our...More
We've always had positive experiences at the Residence Inn but this was not the case in South Bend. Housekeeping was horrible (that's worse terrible). This is what we found when we opened the door to our room: dusty furniture, smears on the windows and mirror,...More
Response from Eileen H, Manager at Residence Inn South BendResponded 1 week ago
Thank you for taking the time to provide your valuable feedback. As a Marriott property, we hold ourselves to the highest of standards. Your experience with us not only failed your expectations, but ours as well. We appreciate you informing us of the condition of...More
Room was filthy. Spilled food in microwave, debris on floor looked like no vacuum. All surfaces looked like they had been wiped with a dirty rag. Smear marks. Mildew and something I can't even describe in bathroom floor/shower. If I had booked more than just...More
Response from Eileen H, Manager at Residence Inn South BendResponded 2 weeks ago
Please know that we pay close attention to our guest feedback and take reports of unsatisfactory experiences very seriously. As a Marriott property, we pride ourselves on being held to a higher standard and regret that we have failed to reach that during your...More
We were greeted with a big smile by Joe at the desk, who was very knowledgeable about the property and local area. Joe made us feel instantly welcome! The hotel is a little tired on the outside, and the first room we were given was...More
I was here for a baseball tournament at Notre Dame, we stayed in the penthouse suite very roomy, downstairs has couch, chair, TV king size bed, bathroom, kitchen and plenty of closet space. Upstairs has a queen size loft, with bathroom and TV The only...More
$132 - $218 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#11 Business Hotel in South Bend
Non-Smoking Rooms ,
Number of rooms
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