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Best Western Classic Inn

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Traveler (18)
Room & Suite (11)
Dining (3)
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Overview
  • Excellent44%
  • Very good31%
  • Average15%
  • Poor6%
  • Terrible4%
Travelers talk about
“front desk”(52 reviews)
“waffles”(18 reviews)
“nice breakfast”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Classic Inn
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Classic Inn
Special Offer: BOOK DIRECT & SAVE
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Rooms
Jun 3Jun 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (466)
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466 results
Traveler rating
198
149
71
29
19
Traveler type
Time of year
LanguageEnglish
198
149
71
29
19
Show reviews that mention
All reviewsfront deskwafflesnice breakfastthe breakfast arearoom was cleanbreakfast attendantpet friendly hotelfirst floorgreat place to staywould stay here againone night staywould highly recommend this hotelnice stafftrain tracksnice placeother hotelseasy access
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1 - 5 of 466 reviews
Reviewed 2 weeks ago via mobile

I have no clue how this place got the great reviews. It is NOT a five star hotel. Maybe a 3 star.... maybe. We were greeted by a very cramped front desk located IN the breakfast room/hallway. After going down a tight hallway with construction...More

Thank Gieta G
Response from sam p, Manager at Best Western Classic InnResponded 2 weeks ago

We appreciate your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement...More

Hotel's Favorite
Reviewed October 10, 2017

I had originally booked a room somewhere else, but was grossed out by the accommodations there, so my husband and I went looking for another pet friendly hotel and found this lovely gem! First, Junior, the front desk agent, was fantastic, very professional, checking us...More

Thank Liz B
Response from Sam P, General Manager at Best Western Classic InnResponded October 13, 2017

Hi Liz, Thank you for leaving an in-depth review about your stay at Best Western Classic Inn. We are glad that you found our rooms clean and comfortable. Our staff strives to provide excellent service to every guest every time. Freshly made omelet service is...More

Reviewed 4 weeks ago

They are trying to make this a nice hotel but until they improve the mattresses, they will be overpriced in my book the beds are like a swayback horse. Horrible and not what you expect from a hotel this price. We stayed in hotels 20.00...More

Review collected in partnership with Best Western
Thank Tom P
Response from sam p, Manager at Best Western Classic InnResponded 3 weeks ago

I apologize for the inconvenience caused to you during your stay. We appreciate your feedback and I have asked housekeeping to look at the mattress. We hope you will provide us with another opportunity to serve you better.

Reviewed 4 weeks ago

The shower was not usable until the third day. Plugged up. Finally repaired, but tub not cleaned after repair, and we had to ask someone to clean it. Door to bathroom was dirty, had to clean all handles and switches with wipes. Breakfast was fine....More

Thank Kate M
Response from sam p, General Manager at Best Western Classic InnResponded 4 weeks ago

I apologize for the inconvenience caused to you during your stay. We strive to provide excellent service to every guest. I appreciate your feedback and hope you will provide us with another opportunity to serve you better.

Reviewed 4 weeks ago

We had stayed at this hotel several times in the past and were very satisfied with our stays. However, we were surprised with our stay this time. The hotel is apparently undergoing a renovation, although we were not advised prior to arriving at the hotel....More

Review collected in partnership with Best Western
Thank Terry C
Response from sam p, General Manager at Best Western Classic InnResponded 4 weeks ago

I apologize for the inconvenience caused to during your stay. We have some extended guests staying with us so we could not switch the furniture in those rooms. We will inspect the rooms for consistency and deficiency you pointed out. Since you have been a...More

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About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Center with Internet Access
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
$101 - $187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Richmond
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$101 - $187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Richmond
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (18)
Room & Suite (11)
Dining (3)
Pool & Beach (1)
Business Center & Event Rooms (3)
Questions & Answers
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grandmaBeecher_Il
February 7, 2017|
AnswerShow all 3 answers
Response from kush71002 | Property representative |
indoor pool
0
Votes
TravellingTrish_12
October 26, 2016|
AnswerShow all 3 answers
Response from Jason S | Reviewed this property |
not sure?
0
Votes
anjb43
July 2, 2015|
AnswerShow all 6 answers
Response from Maevie_52 | Reviewed this property |
I called the hotel. They said they try to keep pets in the same area, but when they are coming close to selling out for the night that they may have to put people in a pet friendly room even though they have no pet. They can... More
0
Votes
Room Tips
"The guest laundry is on the 3rd floor, but the ice machines are on the other floors."
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"Great hotel - clean, quiet, decent amenities and the staff are helpful and friendly!"
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"end of hall to the west on the south side"
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"There are train tracks behind the motel, so be sure to request your room on the front and you'll never..."
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