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Seaside Tuan Chau Hotel

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Guests1 room, 2 adults, 0 children
Traveler (11)
Room & Suite (3)


#5 of 13 Specialty lodging in Tuan Chau Island
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I visit here twice for travel, and wouldn't stay anywhere else. The staff are wonderful and friendly, they go out of their way to do everything they can to make you feel at home. So I'm going to make my home feel like a world class 5 star chic hotel! Everyone is wonderful, but a special thank you goes to cleaning staff for making my room extremely clean
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We got an upgrade to a VIP room. The room is lovely decorated. The housekeepers left the duvet in the closet wih no cover. See photo attached. I found hairs on the floor. Dust inside the closet and on the main table. The sink wasn't cleaned properly for a while. The next day the housekeepers came into the room even that we were still in the room. I signed 2 minutes with my finger and they push the door open and came in anyway. We tried to explain to the housekeeper that the duvet needs to be inside the duvet cover. She nodded. We came back and the floor was not cleaned, the bed wasn't made. Instead she folded the duvet on one side and the duvet cover on the other. They didn't touch the pillows. See photo. The restaurant staff were grumpy. Breakfast is from 6:30 to 8:30 and when we arrived at 7:47am there was no more milk and they were not​ happy I asked for more. We went to the top floor, as it has a nice terrace according to their photos, but it was closed and of course no one would like to explain why. It is a pity that a nice property is served so poorly. The interesting part is the welcome letter in the room for to guests informing them of their high standards the hotel has. See photo. It will be great if the person who wrote that letter reads this review.
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The room was included in our tour. Didnt spend much in the hotel. The view of the bay from the room is very nice. Quite some insects in our room though.. Dinner and breakfast are up to expectation (of a small hotel). As mentioned by other guests, mattress is extremely hard. But i was exhausted after spending a day on the cruise, so i could still fall asleep. I saw a new hotel nearby is being renovated, so guests may also want to check out the new one if they want to stay on the island
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地理位置:離下龍灣熱鬧地區約15-20分鐘,但離搭乘船碼頭僅5分鐘距離,但因在碼頭旁,早上若是有遊客提早出發至下龍灣遊覽,容易被遊船吵醒。 飯店附近並無太多的商店或是餐廳,建議可先於市中心或熱鬧的地方購買零食或泡麵。 飯店僅4層樓,這次入住房型是兩人房,兩小床,位於飯店2樓,有陽台,但陽台前被椰子樹葉擋住,若是在4樓陽台VIEW很好。房間內的床是屬於硬床,若是睡不慣硬床的人,就不建議入住此飯店。 飯店屬於陽春型,熱水水溫不穩定,也容易沒有熱水,早餐部分很陽春,大部分餐食均為越式料理。 以地理位置及VIEW來說,是很好的選擇,若是能重新裝潢改善餐食、床墊跟熱水器,會是很好的飯店選擇。
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The room is ok. Big enough to open 2 big luggage. Overall is new and clean. Hwr, shower room is smelly. Warning ⚠️, mattress is super hard. I jumped on it to sit and it's hurt my butt ha..ha. Be careful 😂
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VietnamQuang Ninh ProvinceHalong BayTuan Chau Island
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