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Hampton Inn by Hilton New Albany Louisville West

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411 W. Spring St, New Albany, IN 47150-3615
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (33)
Room & Suite (39)
Dining (18)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 02/27/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hampton Inn by Hilton New Albany Louisville West
Updated 02/27/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 3 hotels in New Albany
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Located immediately off I-64, we're walking distance from Carnegie Center for Art & History, and six miles from downtown Louisville and KFC Yum! Center. Churchill Downs can be reached in 20 minutes and Louisville International Airport is 14 miles from our door. Enjoy our outdoor pool, 24-hour fitness center, free hot breakfast, and free WiFi.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Taxi service
Business Center with Internet Access
Parking
Snack bar
Vending machine
Conference facilities
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Refrigerator
On-demand movies
Hair dryer
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English
14Reviews6Q+A1Room tip
Traveler rating
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Popular mentions
AnonymousCustomerr wrote a review Apr 5
Fishers, Indiana1 contribution
Not the best but also not the worst. Overall the room was fairly clean; however found someone else’s hair in the bathtub and dirt in all corners of the bedroom. And questionable if the TP and tissues were leftovers from the previous guest. Front desk attendants were pleasant. Considering there is no breakfast buffet or indoor pool, (which is understandable due to covid), the room rates should’ve been much lower than their almost $100/night rate. Granted they offered a small amount of breakfast items, but this stay was still overpriced for the value and looks/feel of the neighborhood! However, the bed was comfortable and there was plenty of hot water for a shower. Overall, this hotel is average but over priced for the value.
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Review collected in partnership with Hampton
Date of stay: April 2021
Value
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deannak33 wrote a review Jan 2021
Lexington, Kentucky21 contributions7 helpful votes
Hotel's Favorite
The remote check in through the app was very easy and uncomplicated. This was my first go using my phone as the key to my room. I was able to choose my room at check in as well. The rooms had been remodeled since the last time I was there and my room looked great! Each queen sized bed and 4 extremely comfortable pillows on each. If you're like a pillow person like myself, you will not be disappointed! The bed was heavenly too. Breakfast consisted of individually wrapped items that comprised hard boiled eggs, oatmeal, bagels (cream cheese and butter), and yogurt. And of course, there was a coffee station. I didn't use the pool or work out area, but did peak in at the gym and it looked nice. I would recommend this hotel if you're doing things in Louisville or Southern Indiana. It literally takes less than 10 minutes to get to downtown Louisville and you can walk to many of the awesome independently owned restaurants and stores that downtown New Albany has to offer. Everything was clean and tidy around the property and felt very comfortable staying at this hotel.
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Date of stay: December 2020
Rooms
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Sleep Quality
Room Tip: I was on the 2nd floor in a middle room and it was very quiet. The elevator is at the end of the...
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Response from Trey Moreau, Sales at Hampton Inn by Hilton New Albany Louisville West
Responded Jan 9, 2021
Thank you for the great feedback, and we hope to welcome you back again soon! - Trey
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New_friends_GR wrote a review Oct 2020
Grand Rapids, Michigan3,771 contributions128 helpful votes
+1
I was on a solo road trip in September 2020 and had the opportunity to spend a Saturday night at this Hampton Inn in New Albany. Altogether, I was fairly impressed. It's a very modern-looking Hampton. I arrived at around 5:30 p.m. on Saturday. My check-in process went smoothly. My room (#507) was clean and comfortable... no worries there. Normally I love Hampton breakfasts, but I can't remember what kind of breakfast they were, or weren't, offering during the COVID pandemic (maybe just to-go bags)... so I ended up eating breakfast at the Waffle House across the street. I stay at a lot of hotels for leisure. Many of the hotels I stay at have indoor pools (and often with hot tubs), but this property's pool is outdoors. I wonder if that's typical for hotels in this part of the country. The pool was closed... not that I would have necessarily wanted to use it, but maybe they close it after Labor Day or something like that... or maybe it was closed due to the pandemic. The only thing I really didn't care for about this Hampton was their decision not to have a regular business center setup... with actual desktop computers (including keyboards and mice). Instead of using desktop computers, there was a single tablet set up in the breakfast area. When I stay at hotels, I usually like to use the business center computers to catch up on social media, check my e-mail, and whatnot. I'm not really a tablet person, so that was kind of annoying. Maybe that's the trend that Hamptons are moving in. If that's the case, I won't be too happy about that. All in all, I enjoyed my stay here.
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Date of stay: September 2020
Location
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1 Helpful vote
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Response from Trey Moreau, Sales at Hampton Inn by Hilton New Albany Louisville West
Responded Jan 10, 2021
We appreciate your feedback and will certainly take this into consideration for future renovations. With our previous renovation, we did remove our indoor pool to a additional space, to include a meeting room. We look forward to welcoming you back in the near future. - Trey
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K O wrote a review Aug 2020
Chapel Hill, North Carolina166 contributions29 helpful votes
The two of us stayed at the Hampton Inn on two separate occasions on a trip to the Midwest. We were very impressed with the cleanliness and neatness of our room and the hotel in general. Another plus is the ease of getting to the hotel from Route 64.
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Date of stay: August 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Trey Moreau, Sales at Hampton Inn by Hilton New Albany Louisville West
Responded Sep 13, 2020
Thank you so much for sharing your feedback with us! The convenient access right off of I-64 is perfect. We look forward to welcoming you back soon. :-) - Trey
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Traunero F wrote a review Jul 2020
Tiffin44 contributions7 helpful votes
We stayed here three years ago when it was a Best Western and enjoyed our stay so much we returned here as a Hampton Inn. The hotel has been completely remodeled and renovated, and it is very comfortable and pleasant. The staff was very pleasant and friendly and helpful. We had a suite, which was extremely nice and well appointed. There are electrical outlets with USB charging ports all over the entire property, everywhere. Now, where they fell short: we were disappointed to discover that the indoor pool was being converted to an outdoor pool and was closed! Who takes an indoor pool and makes it into an outdoor pool, in souther Indiana? That seems ridiculous. Also, the breakfast bar was closed and all they provided was bagged goody bags with fruit, a granola bar, a muffin, and a bottle of water. There was oatmeal available with hot water, also, along with coffee and tea. Now, we understand this is because of COVID19, but we've been to other hotels that had the breakfast bar with staff serving guests what they wanted. There is a way to do it, even with precautions. This is a nice place, but it could improve in a few areas.
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Date of stay: July 2020
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PRICE RANGE
$114 - $163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express louisville-nw @ new albany hotel new albany, holiday inn new albany, new albany holiday inn
FORMERLY KNOWN AS
Best Western Louisville West
LOCATION
United StatesIndianaNew Albany
NUMBER OF ROOMS
135
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Frequently Asked Questions about Hampton Inn by Hilton New Albany Louisville West
Which popular attractions are close to Hampton Inn by Hilton New Albany Louisville West?
Nearby attractions include New Albany Farmers Market (0.4 miles), J&B Magic Shop and Theater (0.4 miles), and Carnegie Center for Art & History (0.5 miles).
What are some of the property amenities at Hampton Inn by Hilton New Albany Louisville West?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at Hampton Inn by Hilton New Albany Louisville West?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at Hampton Inn by Hilton New Albany Louisville West?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Hampton Inn by Hilton New Albany Louisville West?
Yes, free parking is available to guests.
What are some restaurants close to Hampton Inn by Hilton New Albany Louisville West?
Conveniently located restaurants include The Exchange Pub + Kitchen, Toast on Market, and Dragon King's Daughter.
Are there opportunities to exercise at Hampton Inn by Hilton New Albany Louisville West?
Yes, guests have access to a fitness center and an outdoor pool during their stay.
Is Hampton Inn by Hilton New Albany Louisville West located near the city center?
Yes, it is 0.3 miles away from the center of New Albany.
Are any cleaning services offered at Hampton Inn by Hilton New Albany Louisville West?
Yes, dry cleaning and laundry service are offered to guests.
Does Hampton Inn by Hilton New Albany Louisville West offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Hampton Inn by Hilton New Albany Louisville West?
Many travelers enjoy visiting The Witches' Tree (5.0 miles).