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BEST WESTERN PLUS West I-64

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BEST WESTERN PLUS West I-64
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357 Reviews from our TripAdvisor Community

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Showing 356: English reviews
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We absolutely loved our stay here. It's only about 5 minutes from downtown Louisville, which is great. The hotel was very clean. Our room was big and comfortable. The breakfast was also fantastic. They had biscuits and gravy, bacon, potatoes, waffle bar, yogurt bar, make your own breakfast tacos, plus all the usual fruit, toast, etc. I want to especially... More 

Helpful?
Thank Amanda M
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you so much! We are glad you were with us as a guest and that you enjoyed the ease and proximity we provide to downtown. We hope to see you again soon! More 

Leominster, MA
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

First time in this city/town, room was very crowded but ok for one night's stay. Price was good too. Decor was very nice. Beds were good. There was a round table in the room which took up a lot of room, a square or oblong would be better in order to move around. If we knew what our view would... More 

Helpful?
Thank suleek
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for staying with us and taking the time to write a review. As a frequent traveler myself, I would have been disappointed as well. Please accept our apologies for your experience and don't ever hestitate to ask for another room! We are hear to take of you! More 

Milan, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great breakfast and nice pool for kids staff very pleasant when checking in, Great location to down town also nice off street parking well worth the price. pool is indoors and out of weather so no need to worry about rain , big breakfast area with all the fixens

Review collected in partnership with Best Western

Helpful?
Thank George C
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

George- Thank you for the feedback! It was nice to hear that your family enjoyed the hotel especially the little ones!! More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Breakfast is always wonderful Lisa makes everyone welcome and is very accommodating I've been here off and on for 2 months always look forward to breakfast w lisa. Breakfast always consist of a full menu. Love the fact there is always fresh fruit,yogurt,waffles,and juice. Lisa is always friendly and helpful to everyone.

Helpful?
Thank crazygma
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

I appreciate your feedback about our breakfast. Lisa loves what she does and enjoys taking care of our guest especially those who call us their second home. Thank you for choosing us when staying in New Albany. More 

Indianapolis, Indiana
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We checked into the Best Western after having had a reservation at the Hampton Inn across the street. Upon check in, we found stains all over the bed cover and smelly pillows in our room. We were then given keys to another room which didn't work. The straw that broke the camel's back was finding the pool was closed for... More 

Helpful?
Thank meb_in_indy
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you so much for your kind words! The staff works very hard and takes great pride in their work. I will be sharing your review with the staff! More 

Mt. Vernon, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Excellent hot breakfast. Fruit available after hours. All functional parts of room. Exceptional staff! Computers available in business area were a definite added benefit. Enjoyed the capabilities of the TV channel selections.

Review collected in partnership with Best Western

Helpful?
Thank David R
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

David- Thank you for choosing Best Western! I will definitely share your positive feedback about our breakfast with the staff! More 

ALEXANDRIA
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff was very friendly and helpful, the breakfast was quite good offering warm breakfast items, and the facility was very clean. Location is near interstate and near town of New Albany. Easy access to interstate if traveling to Louisville.

Helpful?
Thank karonmkAlexandria
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

We appreciate your feedback! We take great pride in our operation! Thank you! More 

Winnipeg, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The swimming pool is very large and deep but doesn't have anything to entertain children. A water slide would be a welcome addition. Otherwise the hotel was fine. Staff friendly and helpful. We cannot comment on the food as we did not dine there.

Helpful?
Thank canadian552016
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your feedback! More 

Mesa, Arizona
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 15, 2016

The place is quite worn. Rehab is being conducted, but it feels more like a face lift than a redo. The room just felt old. The bath was plain, painted in canary yellow. But the paint job was sloppy. The The breakfast was limited in variety and quality. The staff was pleasant.

Helpful?
Thank GARY S
Theresa J, Manager at BEST WESTERN PLUS West I-64, responded to this review

Gary- I appreciate your honest feedback. We are renovating as much as we can without disturbing you our guests. I will address your concerns with ownership. I do hope when in the area you will try us again and experience our improvements. More 

A TripAdvisor Member
4 of 5 stars Reviewed August 13, 2016 via mobile

Rooms were nice. Shower was the best! Front staff were nice and friendly. Would have given it a 5 star but wasn't happy that housekeeping woke us up knocking on our door at 9am to see of we had left :(

Helpful?
Thank A TripAdvisor Member
Theresa J, Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your feedback! I do sincerely apologize for the unwlecomed wake up call! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located only five miles from downtown Louisville, Kentucky, this newly renovated Best Western Plus offers convenient access to some of Indiana and Kentucky's finest attractions. Once known as a quaint, historic little river town, New Albany has flourished in the past few years. The downtown district has become the new hotspot with locally owned on trend restaurants and shops popping up continually. Now celebrating its 200th year, New Albany has come alive and is making its mark on the region. We are confident that leisure travelers will also appreciate our hotel's location near Louisville, home of the Kentucky Derby. Nearby family attractions include Extreme Park, Waterfront Park and Falls of Ohio State Park. Adults can spend an afternoon at Horseshoe Casino or enjoy a wine tasting at Huber's Orchard and Winery. River cruises offer a unique view of the city, so we suggest that you climb aboard the Belle of Louisville while visiting our New Albany, Indiana hotel. Because of our close proximity to Louisville, business travelers find the trip in and out of the city to be quite easy. Nearby businesses include Bass Pro Shop, Floyd Memorial Hospital & Health Services, UPS, the Kentucky International Convention Center and the Kentucky Fair and Expo Center. Our hotel also features excellent business amenities, such as three on-site meeting rooms and a 24hr Business Center. Committed to promoting higher education in the region, you will find the campuses of Indiana University Southeast, Ivy Tech, Purdue Technology Center, and the University of Louisville within minutes of each other. Unlike other hotels near Louisville, we offer New Albany's best indoor pool, which is a great place to relax after a long day of meetings or sightseeing. We hope our guests take advantage of our daily, complimentary hot breakfast buffet. Other amenities include free high-speed, wireless Internet and 24 hour business center. Book your next stay at the BEST WESTERN PLUS West I-64. ... more   less 

Additional Information about BEST WESTERN PLUS West I-64

Address: 411 W Spring St, New Albany, IN 47150-3615 (Formerly Best Western Louisville West)
Location: United States > Indiana > New Albany
Price Range: $101 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS West I-64 3*
Number of rooms: 135
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn
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