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Courtyard by Marriott Indianapolis Airport

Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
Traveler (63)
Room & Suite (42)
Dining (7)
Certificate of Excellence

About

#71 of 191 hotels in Indianapolis
Location
Cleanliness
Service
Value
Certificate of Excellence
Stay in comfort, style and convenience at Courtyard by Marriott Indianapolis Airport, a restfully and ideally located airport hotel in Indianapolis, Indiana. Our hotel offers spacious guestrooms and suites just 6 miles from Indianapolis International Airport and we provide complimentary shuttle. Also near our hotel, find Indianapolis Motor Speedway, Lucas Oil Stadium and Indianapolis Children's Museum.
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Property amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Airport transportation
Banquet Room
Breakfast Available
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Paid Internet
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Hotel links
Visit hotel website
Offers & Announcements:2K Every day at Courtyard
Hotel deals
230Reviews
3Q+A
32Room tips
Traveler rating
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  • 39
  • 16
  • 13
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Popular mentions
This hotel is nice. Rooms are clean. Refrigerator in room is a bonus. Free shuttle to and from airport but to get picked up to hotel is a difficult task. We called the hotel at 11:20pm. Front desk said on their way. While we were waiting on shuttle, we talked to another guy who had been waiting for 30 minutes. More people arrived and said they had also called and been waiting for 20 minutes. We called hotel again after 15 minutes and was told driver had taken break and no one knows where he is at but should be there in 10. We waited another 15 minutes, called again and was told to take an Uber or Lyft and hotel would reimburse. As we ordered the uber, van finally shows up at 12:02am. 42 minutes after our first call. Courtyard, get your transportation department in line!
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Response from Bill R, Manager at Courtyard by Marriott Indianapolis Airport
Responded 3 days ago
I am very sorry this happened as it is very unacceptable. Poor communication, poor follow through. We will continue to diligently work on improving our operations.
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I am a stickler for cleanliness and I was very happy with the hotel. The beds were comfortable and the service was good. My only complaint was there was not a complimentary breakfast.....only a paid breakfast. We stayed in this hotel with our sports team for a tournament and therefore did not have a choice in where we stayed. For this reason, I would not stay again if traveling for a family trip. When traveling as a family I only stay in hotels that provide breakfast.
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The staff was pleasant on check-in. The hotel and the room was clean. The problem I had was somebody tried to break into my van and damaged 2 of my door locks with a screwdriver. There was another van parked nearby and had a window broken and items stolen from their minivan. No cameras around doors. The hotel staff didn't really help other than saying "sorry". If you stay here be careful where you park.
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Response from Bill R, Manager at Courtyard by Marriott Indianapolis Airport
Responded 1 week ago
We are so sorry this happened to your van. I am assuming our claims staff has contacted you and helping you with your insurance.
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+1
I checked into the Courtyard by a Marriott Indianapolis Airport at 11:30pm on June 4, 2019. Got to my room, unpacked, and getting into bed I noticed food crumbs under the sheets in room 207. I called front desk and Brandon brought me a new key for room 407 and never offered to help me transfer my belongings. While unpacking in room 407, I noticed I left items in room 207 and decided to go back to room since I still had the key. As I was entering the room, Brandon was coming out with the note that I had written to housekeeping crumbled in his hand and the bed had been made up by Branden. I ask what was he doing with my note and he stated he would give to management and was going to have new clean sheets put on the bed however he had dusted off the crumbs from the bed and pulled bed coverings as if nothing had taken place. Brandon also looked disheveled and out of sorts and at that time I was a little fearful of being alone in the room with him. Also there was an opened beer bottle in the refrigerator in the new room I was relocated (407). This hotel is not up to par with my standards and was very disappointed with the unsanitary conditions of this property especially this late at night when you’re ready to sleep. Would not recommend this location ever.
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Response from Bill R, Manager at Courtyard by Marriott Indianapolis Airport
Responded 2 weeks ago
I am so sorry for your experience. This is obviously not acceptable and will be discussed with the appropriate associates.
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Ok...It's a Marriott Hotel. We all know it's gonna be great! My husband and I stay here a couple of times a year when we visit his elderly Aunt and Uncle. There's a light food area that has very good coffee and light bites. In the evening, I believe they also serve cocktails. The rooms are lovely and large, the beds are quite comfy, and the staff has always been friendly and happy to help as well. The only thing I can think of that would make this place better is if they would let us stay for free!
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PRICE RANGE
$126 - $293 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott indianapolis airport hotel indianapolis, courtyard indianapolis airport, indianapolis courtyard, indianapolis marriott
LOCATION
United StatesIndianaIndianapolis
NUMBER OF ROOMS
151
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