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Extended Stay America - Indianapolis - Airport

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2730 Fortune Circle West, Indianapolis, IN 46241
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101 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Indianapolis - Airport
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Showing 101: English reviews
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 10, 2015

The hotel has been recently updated and was very comfortable, affordable and within 1-2 miles of the airport, which I found convenient. The staff was very helpful, even helping me print my boarding passes prior to my flight home. The only "downer" was their so-called "free breakfast", which consisted of bran bars and some fruit and coffee. All rooms are... More 

Helpful?
Thank Keith O
Manager_11525, Manager at Extended Stay America - Indianapolis - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our shuttle to the airport and your stay in general. Thank you again for your kind words. The team and I would love to provide you with another comfortable stay in the future. More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 27, 2015

Dear David Hindman: I am writing to make you aware of the unbelievably poor customer service I have received at the Extended Stay America located on 2730 Fortune Circle. I was given your e-mail address from a customer satisfaction agent. My apologies if you are not the right person to receive this letter. I traveled from Alabama to Indiana for... More 

Helpful?
4 Thank LaMar S
Manager_11525, Owner at Extended Stay America - Indianapolis - Airport, responded to this review

LaMar - I appreciate you taking the time to write a review of your experience with us. I met with our staff, and we will ensure that the housekeeping issues that you experienced are not repeated. I sincerely apologize that your hat is missing. I really appreciate you bringing this to our attention, we are conducting an investigation into the... More 

Travelers are raving about these Indianapolis hotels

Manistee, Michigan
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 2, 2014

Definitely in need of updating. Counter in kitchenette was buckled and peeling, Floors in kitchenette and bathroom are old and worn. The table's laminate top was peeling as well. ONE chair in the room for two adults made for dinners in bed every night. Also found it odd that we had to request plates, pots & pans, and silverware. Normally... More 

Helpful?
1 Thank Lisa D
Cottage Grove
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 2, 2014

Price was great and so was the value. Hotel room was updated, had a very courteous staff and the rooms were spotless. They also have a complimentary breakfast. The rooms have a full kitchenette, stove, refrigerator, microwave etc.

Helpful?
Thank Kevin B
Moores Hill, IN
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 2, 2014

Recently stayed at this property when we had an early flight out of Indy. The room was clean, but couldn't imagine staying there for an "extended stay." However, by staying there that night, we were able to park our car there for 5 days and shuttled back and forth from the hotel - that's a pretty good deal.

Helpful?
1 Thank EmilyE573
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 16, 2014

Omg worst hotel stay ever. General manager TAMMY was extremely rude and basically kicked us out of the motel in the morning. We came for a 2 night stay with our dog. Previous to booking i called in asking about pet policies, and the only thing I was told was extra $25. Ok, so I check in with a dog... More 

Helpful?
4 Thank filifea
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 16, 2014

I couldn't pay with cash if I did I had to pay 100 deposit for each room; Tammy the manager didn't give me know direction to 53 bank, but she did tell me that's where the hotel bank at I didn't understand how that help me, Jordan was talking about how the housekeeper didn't clean the room and leaving to... More 

Helpful?
2 Thank Mrs. Candise C
Bloomington, Indiana
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed November 3, 2014

Booked Extended Stay America Indianapolis Airport because they had an economic park-and-fly option, which sounded convenient for a very early flight out of IND. On arrival the room they gave me smelled like a dead animal and was uninhabitable. The accommodating receptionist moved me to a room with a merely musty smell and some dust, which was ok for one... More 

Helpful?
4 Thank J00095289754
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed November 2, 2014

I have stayed at this hotel several times never had a problem until now. The new staff they have especially the manager and district manager are the worst people in the world. I don't understand how she can be in customer service when it seems like she hates people but herself. This hotel has really gone down hill seems like... More 

Helpful?
6 Thank miller6262
Manager_11525, Owner at Extended Stay America - Indianapolis - Airport, responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed that we didn't provide you with the customer service you deserve. Please accept my apology. To make sure this doesn't happen again, I will be meeting with the entire team to review our customer service expectations and standards. As well, I am so disappointed to... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 15, 2014

I stayed at this hotel for the weekend when my boyfriend came to town to visit. We had stayed at the Southern Ave location the night before and apparently were spoiled when we arrived at this much lesser and crappier version of the same property. The Fortune Circle location is run down, dirty and the staff are less than pleasant.... More 

Helpful?
3 Thank Elizabeth W
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Indianapolis - Airport

Address: 2730 Fortune Circle West, Indianapolis, IN 46241
Location: United States > Indiana > Indianapolis
Price Range: $83 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Indianapolis - Airport 2*
Number of rooms: 107
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Also Known As:
Extended Stay America Indianapolis
Extended Stay Indianapolis
Indianapolis Extended Stay
Extended Stayamerica Indianapolis Airport
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