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Stayed in room 209 and the bed has bed bugs! Which is just the downside of things, the facilities includes a laundry room with dryer, swimming pool and simple complimentary breakfast (Would recommend taking a short walk out to the waffle house just at the...More
Thank Ignatius Seth T
Response from 00esa, General Manager at Extended Stay America - Indianapolis - AirportResponded September 14, 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Just wow. Firstly it's worth mentioning that for what you pay, this hotel is excellent. Rooms are spacious and check in stay were friendly.
Anyway, there isn't a safe in the room so I stored my cash in the pillow.
2 days after I check...More
Thank Brynn C
Response from 00esa, General Manager at Extended Stay America - Indianapolis - AirportResponded September 3, 2017
Brynn, thank you so much for confirming to others that what a great choice Extended Stay America is! We strive to provide an outstanding experience to all of our guests, and we are delighted to know we accomplished this while you were here. I will...More
The room was clean and basic with a kitchenette. If you're looking for something like this for the lowest price then this is the place for you. After staying here last night I wish I had paid a little more for somewhere else. My biggest...More
1 Thank James B
Response from 00esa, General Manager at Extended Stay America - Indianapolis - AirportResponded August 13, 2017
James, thank you for being our guest and letting us know your overall visit was a pleasant one. With that said, we’re sorry for not living up to your expectations and regret the inconvenience it caused. Your feedback is of utmost value, and we will...More
Friend & I were in town to see the Brickyard race. Everything was great at Extended Stay America. Check-in was quick, the room was comfortable, clean & quiet. We really didn't use kitchen--except for fridge & that was nice to have. Everything was very comfortable....More
Response from 00esa, General Manager at Extended Stay America - Indianapolis - AirportResponded July 28, 2017
Thank you for staying at Extended Stay America - Indianapolis - Airport while here for an event. We are glad to read you enjoyed your time with us and that our courteous associates and your well-appointed room met all of your expectations. It was our...More
I had a wonderful stay ...the whole 2 days were great .. Everything was clean .great service .I will stay again...every time iam in Indy .Thank you Extended Stay staff you were great...looking forward to staying again.More
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Response from 00esa, General Manager at Extended Stay America - Indianapolis - AirportResponded July 25, 2017
Thank you for being our guest at Extended Stay America - Indianapolis - Airport. It’s wonderful to know you had an excellent stay and that our staff met and exceeded your expectations. Your feedback is much appreciated, and we cannot wait to welcome you back...More
I stayed in January and found the room more than adequate, clean, comfortable and affordable. I found nothing negative about the bedding or comfort. I look at a combination of the mattress comfort and pillows. I hate... More
I stayed in January and found the room more than adequate, clean, comfortable and affordable. I found nothing negative about the bedding or comfort. I look at a combination of the mattress comfort and pillows. I hate "pancake" pillows. These were newer pillows, very fluffy and comfortable. I have attached photos from my stay in January (forgive my personal items and work materials in photos). I too, find that many times, negative comments are either exaggerated or not true, for whatever reason in that person's mind. As I stated in my review, all was good except for the breakfast, which I found laughable even calling a breakfast, but if that is not on your list of priorities, I think you'll find a clean and comfortable room, with friendly, helpful staff, as I did.
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"If you need quiet, ask for room on East end of building away from airport runways..."