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Extended Stay America - Indianapolis - Airport

Traveler (16)
Room & Suite (21)
Dining (1)

About

#131 of 191 hotels in Indianapolis
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free parking
Free High Speed Internet (WiFi)
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room features
Air conditioning
Microwave
Kitchenette
Non-smoking rooms
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24Reviews
2Q+A
1Room tip
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Popular mentions
So I registered and was told they had no cookwear or dishes in the room so I figured that was fine. I had a bottled beverage and just assumed I could use the bathroom cups for that. Nope. No cups in the entire suite. I returned to the desk and after much consideration the desk
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Response from 00esa, Manager at Extended Stay America - Indianapolis - Airport
Responded 5 days ago
Thank you for your review. We apologize for the inconvenience you had due to our dishware policy and the poor service you received from our associates. Please know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. We regret this was not communicated to you during the time of check-in. Your feedback has pinpointed where we need to make improvements. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
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I read the info on the hotel and knew it would be limited service.....but wow. Breakfast was a couple of granola bars, instant oatmeal with no bowls or spoons, and coffee. The rooms were decent, but the bathroom is in serious need of remodel. The shower barely sprayed, and the
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Response from 00esa, Manager at Extended Stay America - Indianapolis - Airport
Responded 3 weeks ago
Thank you for being our guest. We are sorry for the issues you encountered in your room and regret our breakfast offerings were not to your liking. Your feedback will be shared with our brand leaders to determine new breakfast choices. Also, your review regarding the room has been shared with the appropriate team so that we can improve our service and facilities moving ahead. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
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I want to give them zero stars for the simple fact they do not provide excellent customer service and I'm in the business - to charge a guest to check in early if their flight arrives way before is ridiculous. To not have a manager available on a Saturday is another fail. Not
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Response from 00esa, Manager at Extended Stay America - Indianapolis - Airport
Responded Mar 23, 2019
Please accept our sincerest apologies as our hotel policy were not to your expectations and regret your stay was not a pleasant one. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
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+1
Nice people nice room has little kitchen in it.Nice comfortable bed,has a table and chair also a recliner with flat screen tv.The shower has an amazing shower head love that.They have a good size laundry room 4 washers & 4 dryers,vending machines.They have a grab n go breakfast
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Response from 00esa, Manager at Extended Stay America - Indianapolis - Airport
Responded Mar 23, 2019
Thank you for being our guest. We are pleased to know you liked your accommodation and that you took great advantage of our hotel amenities along with our delicious grab-and-go breakfast offerings. However, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
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I've been the guest of several Extended Stay America's throughout the country and this property is one of my favorites. Peaceful, the staff is helpful and they really don't bother you which is really nice come morning because as any experienced traveler knows housekeeping can be
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Response from 00esa, Manager at Extended Stay America - Indianapolis - Airport
Responded Jan 3, 2019
Thank you for your loyalty towards our brand. We are delighted to read you liked having a fully-equipped kitchen to cook your own meals and that you were impressed with the display of our courteous service. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
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PRICE RANGE
$82 - $162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america indianapolisextended stay indianapolisindianapolis extended stayextended stayamerica indianapolis airport
LOCATION
United StatesIndianaIndianapolis
NUMBER OF ROOMS
107
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