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Fairfield Inn & Suites Indianapolis Airport

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5220 West Southern Avenue, Indianapolis, IN 46241
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127 Reviews from our TripAdvisor Community

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Showing 126: English reviews
Saint Louis, Missouri
Level Contributor
90 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a quick overnight trip before flying out the next day. Room was clean and comfortable. Shuttle ran exactly on schedule. We were told breakfast wasn't served until 5 AM, but at 4:50, everything was ready and we were able to eat a quick meal before getting on the shuttle. Parking was reasonable at $5/day and shuttle pickup... More 

Helpful?
Thank mphopkins99
Steve G, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you so much for reviewing our hotel. We are happy to hear you had a great stay! Please look us up next time traveling to/from Indianapolis. I look forward to sharing your experience with our team tomorrow! Thank you so much for your business, More 

McAllen, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

Enjoyed ground level room which were assigned per my request, front desk person who checked us in was kind enough to accommodate us with. must admit we did not feel secure with the surrounding area and had to drive to nearest Denny's to get dinner for the evening. Enjoyed the selection for breakfast after a good nights' sleep and prior... More 

Helpful?
Thank mrgeejnm
Steve G, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you so much for choosing our location and for the great review! I'll be sure to share your experience with our team tomorrow! We look forward to seeing you again, More 

Twelve Mile, Indiana
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It started out that our plane was over 2 hours late getting to Indy. We had done the Park Sleep and Fly. I called the hotel as soon as we realized we were going to be delayed. They were gracious and promised the shuttle would be there to pick us up even though it would be 2am or after. We... More 

Helpful?
Thank lpaul1008
Steve G, Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Hello, I am very sorry that your stay with us was stressful. I understand how stressful travel is especially when the airplane is delayed and your are traveling with children. Our goal is for you and every guest to have a stress free comfortable stay. I am going to look into why breakfast was out of food at 9:30am that... More 

Brookport, Illinois
Level Contributor
4 reviews
3 of 5 stars Reviewed 4 weeks ago

I've been a Marritt rewards member for 20 years and love the Fairfield inns. Stayed 3 nights at this one and it was up to all standards except for the noises from the room above us that went on almost all night the last nights of our stay. I complained to the manager the first nite and was told he... More 

Helpful?
Thank mikeb6777
Steve G, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you for sharing you feedback with our team. We are so sorry to hear about the noise during your stay. We understand how this can turn a good stay into a restless on right away. We hope to have another chance next time you're in Indianapolis and as you mentioned, the top floor would be the best option to... More 

Adamstown, Maryland
Level Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had expected a bit better, relatively to other Fairfield Inn & Suites this was average. Positives - Pleasant front desk staff ; Standard/average breakfast (cereal, waffle maker, breads, etc); Average cleanliness overall ; The pack & play ordered was awaiting in the room and was decent. Negative - Sound travel. We could hear EVERY step taken by the person/persons... More 

Helpful?
Thank djm006
Steve G, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you for choosing our location for your travel needs. Please accept our sincere apologies for the linens not meeting your and our standards. We will review with the team to ensure this is correct right away. We are glad our staff was able to make your stay comfortable and I hope that we can have another chance to serve... More 

Richardson, Texas
Level Contributor
263 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 stars Reviewed June 4, 2016

We arrived at the hotel shortly after 3PM. The people at check-in were really nice. We didn't realize they had given us a handicap room. The shower had one of those awful hand-held jobs and the doors in the room were large and hard to maneuver around. I know they could have given us a non-handicapped room. We WERE early!!!!... More 

Helpful?
Thank Karen B
Steve G, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Our sincerest apologies for the misinterpretation on your room with us. The hotel was sold out that evening so guests do stay in accessible rooms. Should you stay with us again and a similar scenario happen, please let us know immediately so that we can provide you another room, or find the best solution. Your feedback will be shared with... More 

Southlake, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 3, 2016

We booked a reservation with this hotel and I tried for weeks to confirm it before our arrival and my calls were either hung up, the reservationist/front desk person laughed and dropped my call or told me they couldn't help me. I'm not sure who they have staffing this hotel but the people are rude and uncooperative

Helpful?
Thank Cathy2010056
Steve G, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. If you're able to contact the hotel so that we can assist in addressing your experience with the appropriate department, we welcome the call. Our sincere apologies on behalf of... More 

Villa Rica, Georgia
1 review
5 of 5 stars Reviewed May 25, 2016

Room was clean, the breakfast was hot and ready to go when I got down to the lobby at 6:00A.M. The fitness area was a little small, but it got the job done for what I needed. Only about 10 minutes from the airport which was convenient.

Review collected in partnership with this hotel

Helpful?
Thank Nathan L
Steve G, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you so much for reviewing our hotel! We are so glad you enjoyed your stay with us and we hope to be of service next time you're in the area. Thank you again! More 

Columbus
Level Contributor
101 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 23, 2016

We stayed here for a weekend night. The room was clean and the staff were nice. The hotel is convenient to the highway and airport. There were no real "extras" at this location. The pool was VERY small and the depths on the side were also mis-marked. This could have been a major issue if I had trusted them because... More 

Helpful?
Thank MonkeysMom614
Steve G, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you so much for reviewing our hotel. We are glad you experienced a clean and friendly hotel. We are looking into your comments and addressing with the leadership team to correct. Your feedback is greatly appreciated and we appreciate your business. Thank you, More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 20, 2016 via mobile

Place is clean. Staff needs some training in manners. The market items are far higher priced than other Fairfield locations. Not a place I will stay again. Breakfast was also a bit light on product. Felt like a Motel 6 experience.

Helpful?
1 Thank Rich K
Steve G, Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you for taking the time to review your stay with us. We see that there is room for improvement based on your feedback and will be addressing the opportunities with our staff. Please accept our apology for not meeting your expectations during your stay. Sincerely, More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The Fairfield Inn & Suites Indianapolis Airport offers a great location and free shuttle to make it the ideal place to stay while flying from the Indianapolis International Airport. This South West Indianapolis location is just ten minutes from IND Airport and Downtown Indianapolis. This hotel is just off I-465 and I-70 to provide easy access to Indy’s top destinations including Indianapolis Motor Speedway, Lucas Oil Stadium, Banker’s Life Fieldhouse, and White River State Park. Business travel is also made easy to companies like Eli Lilly, FedEx, and ExactTarget. Start your day off right at this Indy hotel, with a complimentary breakfast buffet. Guest rooms are 25% larger than standard hotel rooms, and feature free WiFi, Cable TV, and luxury bedding. Visit the Fairfield Inn Indianapolis Airport and enjoy one of the top Indianapolis Airport hotels. ... more   less 

Additional Information about Fairfield Inn & Suites Indianapolis Airport

Address: 5220 West Southern Avenue, Indianapolis, IN 46241
Location: United States > Indiana > Indianapolis
Price Range: $122 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Indianapolis Airport 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Fairfield Inn Indianapolis Airport Hotel Indianapolis
Fairfield Indianapolis
Indianapolis Fairfield Inn
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