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Residence Inn Indianapolis Downtown on the Canal

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350 W New York Street, Indianapolis, IN 46202
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274 Reviews from our TripAdvisor Community

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Showing 268: English reviews
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Fantastic accommodations! We were only there for one night but my family and I would have loved to stay a week. The staff was friendly and helpful. The location was incredible - minutes from the zoo and anywhere you would want to go downtown. Without a doubt the best part was the view and access to the canal - breathtaking.... More 

Helpful?
Thank Melissa C
Crystal Lake, Illinois
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for four nights. The room was clean and comfortable and the breakfast was very good. The location was perfect as we could walk easily to the convention center to watch a volleyball tournament as well as explore other downtown attractions. It was also nice to enjoy a stroll along the canal and eat breakfast outside on the deck... More 

Helpful?
Thank Kris N
Emily M, Front Office Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hi there Kris, Thank you for notifying us of your comments about your stay, and the condition of the fridge in your room as well. I also wanted to reach out and touch base with you, and I know I can't take back the situations that occurred during your stay, but I wanted to state my apologies. We are working... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Our family really enjoyed this hotel, perfect location for going to Indianapolis Zoo and Children's museum. In the heart of downtown Indy, and really good free hot breakfast each morning! Would definitely stay here again! Indoor pool could be bigger and better and the hot tub jets didn't work but not a deal breaker.

Helpful?
Thank Heather R
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Very friendly staff, comfy beds, and nice location. The location was convenient for walking to dining, shopping and sports events. Loved walking along the canal at night and was a good running path the next morning. Breakfast was decent. Rooms were clean too. Our room was the first floor, first room off the lobby and I thought it would be... More 

Helpful?
Thank Kharaktor
Rochester, New York
Level Contributor
4 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at this hotel for 7 nights. People that worked at the hotel were lovely and attentive but there were problems and we will never return. For the seven days we were there one of the elevators was broken which was a huge inconvenience-it appeared there was no effort to fix it, and referred to the staff as temporarily... More 

Helpful?
Thank shiragoldberg18
Stephen H, Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Good morning, Thank you for giving us feedback on your recent stay! I apologize for the issues you experienced during your stay here. I know that an elevator being down can make a stay difficult and I apologize for that inconvenience. I will notify the appropriate teams of the issues you have brought to light in order to ensure they... More 

Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Great hotel to stay close to downtown without the big buzz. Great if you like to exercise/run. The run around the canal is 2.5mi or 4km, you can extend through the white water park or even around the zoo to easy double it. Safe even at night due to police patrols and emergency phone along the path. Nice staff and... More 

Helpful?
1 Thank Ludger H
Mequon, Wisconsin
Level Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here two nights for Fathers Day and had an awesome time. Canal Park is so beautiful and well kept. I had no idea. We enjoyed the outdoors along the canal and the downtown area all weekend long. If you stay here I totally recommend a room with a canal view. Breakfast was good, the patio deck overlooking the... More 

Helpful?
1 Thank Glen B
Nashville, Tennessee
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 10, 2016

This is the second time I have stayed at this property, and we find Residence Inns to be the best fit for us when we're traveling with our two small kids so we're not all crammed into one small room. After arriving into Indianapolis two hours late, we arrived at the hotel to be greeted by one of the most... More 

Helpful?
1 Thank ajs_in_tn
Triad, NC
Level Contributor
149 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed May 24, 2016

I booked this location to be close to a planned business dinner downtown. The hotel staff are friendly and very outgoing. My room was on the 'canal side' of the property with a nice view. Parking is a little pricey, but not as expensive as I saw posted on other downtown hotels. Would I stay here again? Yes!

Helpful?
1 Thank agtraveler
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 22, 2016

I had the opportunity to stay at this hotel for several weeks. The service is top notch. There are so many people that deserve mention. Tim is one of the Managers and leads by example. Other amazing talents include Ms. Canales who was always so gracious with her time and attention to house keeping team details-very professional. The list goes... More 

Helpful?
1 Thank Mercedes P
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Residence Inn Indianapolis Downtown on the Canal is the only hotel in downtown Indianapolis on the Historic Canal! Experience our modern look, high-tech amenities and beautiful views. Our Indy hotel on the Canal provides apartment-style suites with full kitchens, free WiFi, separate living areas and 32" flat-screen TVs. Enjoy complimentary grocery shopping service, free daily breakfast buffet and evening social hour plus the least expensive parking in downtown. From our balcony and terrace overlooking the Canal to our location just minutes from Lucas Oil Stadium, State Capitol and White River State Park, our pet-friendly Indy hotel on the Canal is perfectly positioned for great extended stays. Be sure to take a stroll on the adjacent running/walking path right outside our doors, rent a paddleboat, bike, Segway or feed the ducks! ... more   less 

Additional Information about Residence Inn Indianapolis Downtown on the Canal

Address: 350 W New York Street, Indianapolis, IN 46202
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $172 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Indianapolis Downtown on the Canal 3*
Number of rooms: 134
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Also Known As:
Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis
Indianapolis Residence Inn
Hotel Style:
#13 Family Hotel in Indianapolis
#29 Romantic Hotel in Indianapolis
#41 Business Hotel in Indianapolis
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