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Hyatt Place Indianapolis/Keystone

Traveler (44)
Room & Suite (39)
Dining (7)
Hotel website
9104 Keystone Xing, Indianapolis, IN 46240-2152 See on map
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Free Airport Transportation
3 Star accommodation
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Nov 4Nov 5
1 room, 2 adults, 0 children
Standard Room
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Reviews (575)
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All reviews fashion mall highway side mini fridge large flat screen tv sitting area the hotel staff oatmeal stay there again business trip the breakfast area front desk staff free breakfast restaurants and shopping very nice stay next morning rooms are spacious fitness room
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6 - 10 of 571 reviews
Reviewed 1 week ago

My room was large, clean, quiet, and luxurious. The breakfast was delicious and the staff was thoughtful, helpful, and welcoming. I had a great stay and will go back there next time I am in Indianapolis. I highly recommend this hotel.

Review collected in partnership with Hyatt Hotels
Thank Guide308326
Reviewed 4 weeks ago

Stains on the carpet (one red, resembling blood), hair and dirt on one bed and dust everywhere. Just disgusting. They changed our room, but we weren’t able to get a double so we had to share a bed. Never going back.More

Review collected in partnership with Hyatt Hotels
Thank Ann H
Response from StephenHyatt317, General Manager at Hyatt Place Indianapolis/KeystoneResponded 3 weeks ago

Ann H, Thank you for taking the time to share your review. I am so incredibly sorry to hear about your stay with us. It's evident that we have a lot of work to do in that particular room to get it up to the...More

Reviewed 5 weeks ago

I've stayed at Hyatt Places across the country. Repeatedly, Hyatt Place Indianapolis at Keystone Crossing has the best service across the board. Clean, friendly, accommodating. Our family has had special needs recently (open heart surgery, traumatic automobile accident) which required over 45 days of hospital...More

Review collected in partnership with Hyatt Hotels
Thank markmT9988BZ
Response from StephenHyatt317, General Manager at Hyatt Place Indianapolis/KeystoneResponded 4 weeks ago

markmT9988BZ, Thank you so much for the great review! I am so pleased to hear that we were able to accommodate you and your family during what must have been a very stress-filled time period. I'm just glad we were able to hopefully alleviate some...More

Reviewed September 14, 2018

Guest room was a mess! Check in process went smooth and then when I checked into the room,I would NEVER stay at your hotel again! Most likely now after this room experience, I will not stay in another Hyatt...1. There were no garbage cans were...More

Review collected in partnership with Hyatt Hotels
Thank c0sm0p0litan315311
Response from StephenHyatt317, General Manager at Hyatt Place Indianapolis/KeystoneResponded September 17, 2018

c0sm0p0litan315311, Thank you so much for taking the time to write your review and giving us this valuable feedback. We definitely did not put our best foot forward with regards to you accommodations. I am so sorry for that. We simply must be better, as...More

Reviewed September 10, 2018

The customer service at this hotel was top notch! While the A/C in one of our rooms was a bit weak, it was not too much of an issue. Our overall stay was very good. I would recommend this hotel to family and friends.More

Review collected in partnership with Hyatt Hotels
Thank TyreeJackson
Response from StephenHyatt317, General Manager at Hyatt Place Indianapolis/KeystoneResponded September 17, 2018

TyreeJackson, Thanks so much for taking the time to write such a great review highlighting the customer service you received while staying with us. We're thrilled you walked away feeling valued. I'm sorry about the A/C in one of your rooms. We'll definitely give that...More

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124 rooms - Hyatt Place Indianapolis Keystone combines style & innovation to create a completely new hotel experience. Guests enjoy free WI-FI throughout the hotel, Hyatt Grand beds, 42" flat panel HDTV with pay-per-view movies and complimentary breakfast each morning. In addition, there's the 24-hour StayFit Hyatt fitness center, a 24/7 menu featuring made-to-otder food & refreshments always available. Starbucks coffee drinks and a full lobby bar as a place to relax and unwind. The hotel is in the center of all the action at Keystone at the Crossing - upscale shopping, dining and entertainment. Welcome to a different place - Hyatt Place.

Hotel Amenities
Free Parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Air Conditioning
Airport Transportation
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Wheelchair access
Room Service
Breakfast included
Hotel class
Mid-range, Quiet, Business, Family
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
$125 - $265 (Based on Average Rates for a Standard Room)
Also Known As
hyatt place indianapolis/keystone hotel indianapolishyatt indianapolisindianapolis hyatt
United StatesIndianaIndianapolis
Traveler (44)
Room & Suite (39)
Dining (7)
Pool & Beach (6)
Business Center & Event Rooms (5)
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Questions & Answers
Ask a question
Cassandra C
May 8, 2018|
AnswerShow all 3 answers
Response from StephenHyatt317 | Property representative |
We offer Monday-Friday dry cleaning and laundry service. Drop of by 9am and pick up around 6pm, same day. Unfortunately we do not have self service machines. Although there are a few laundromats within a 5 minute drive.
Erica P
February 6, 2017|
AnswerShow all 3 answers
Response from R2833IKanthonyc | Reviewed this property |
yes, USD $75.00 that covered all 4 days that we stayed.
April 27, 2016|
Response from Matthew G | Property representative |
With so many dining, shopping, and entertainment options within walking distance our location does not provide a shuttle.
Room Tips
"d Don't stay on yhr side of the highway"
6 days ago
Read review
"Front side faces away from highway"
Sep 3, 2018
Read review
"Our room was on the side by the highway. Not terribly loud but you may want a room on the other side."
Jul 29, 2018
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"Request Odd Number Rooms"
Jul 9, 2018
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